Canada Post vs Purolator
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Canada Post
Manage all your mail and package deliveries with ease. Track shipments, receive real-time updates, and pay duties and taxes instantly. Find nearby post offices and simplify international shipping.
- Track packages instantly by scanning barcodes
- Receive daily mail updates with MyMail
- Pay duties and taxes securely
- Get real-time delivery alerts
- Find post offices and shipping rates
- Simplify international shipping
- Customize delivery preferences
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Do it all quickly, easily and on the go with the Canada Post app: - Track packages in an instant. Scan the barcode or add a tracking number. - Send with ease. Create, pay for and print shipping and return labels. - Use MyMail to get notifications about mail on its way to your mailbox. - Ship to a post office of your choice. Use FlexDelivery™ and pick up packages at your convenience. - Schedule Home Pickup. Request pickup for up to 3 items, right from home. Available in select areas. - Save QR codes to your Apple Wallet. Get instant access to your labels and customs forms at the post office – no printer needed. - Pay duties and taxes. Use Apple Pay® or a credit card for fast, secure payments. - Simplify international shipping. Complete mandatory customs forms. - Return effortlessly. Scan your prepaid label with Self Scan. - Get photo confirmation when your package is delivered. - Find what you quickly. Look up nearby post offices, shipping rates or postal codes. - Access your membership card. Scan and save your Solutions for Small Business™ card to access your discount at the post office. - Get answers, fast. Our virtual assistant is ready to help, anytime. Questions or suggestions? Share your feedback by leaving a review or contact us at mobile.apps@canadapost.ca
Purolator
Manage all your shipping needs from your mobile device. Create shipments, track packages in real-time, get transit estimates, and schedule pickups. Find nearby shipping locations and receive proactive notifications for shipment updates.
- Create shipments
- Track shipments
- Get estimates and transit times
- Schedule pickups
- Find shipping locations
- Proactive notifications
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Manage your shipments anytime, anywhere with the Purolator Mobile App. Get estimates, schedule pickups, create and track your shipments from any mobile device anywhere, and anytime. Whether you’re at the office, or on-the-go, Purolator can help you stay connected to your business. That’s why we have the Purolator mobile app, designed to keep up with your busy schedule. Purolator’s Mobile App features: Shipment Tracking Stay up to date on your shipments with convenient access to tracking details and delivery status directly from the app. Create a Shipment Easily create an account-based shipment right from your mobile device and ship to anywhere in Canada. You can print the shipping label at home, work or from one of our 140+ shipping centres. Don’t have access to a printer? We’ll scan your shipment’s QR code when you visit one of our shipping centres. Estimates and Transit Times Easily obtain transit times and account-based estimates to help you select the best shipping option to meet your needs. Proactive Notifications Receive instant updates and stay informed about important delivery milestones through the app notifications. Location Finder Save time by using GPS to locate your nearest Purolator shipping location, and view store hours and latest drop-off times so you can ship at your own convenience. Support Contact us directly by calling or emailing Customer Service.
Screenshots
Verdict
The clearest difference is rating: Canada Post at 4.6 against Purolator's 3.3. Canada Post also leads on ratings volume (5K vs 47) and review sentiment (22% vs 2%). Purolator's advantage is ads (none vs shown) and monetization model (free vs free with in-app purchases). On price, update cadence, in-app purchases and device support there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Canada Post holds the better App Store score, 4.6 against 3.3. That said, the two scores are not equally well evidenced: Canada Post has 5K ratings behind it against 47, so its average is the more settled of the two. Written reviews point the same way: 22% of Canada Post's written reviews are positive against 2% of Purolator's.
Canada Post ships an update every 3 weeks, Purolator fortnightly. Both last shipped on October 17, 2026.
| Parameter | Canada Post | Purolator |
|---|---|---|
| Price | Free | Free |
| Rating | 4.6 (5K ratings) — better | 3.3 (47 ratings) |
| Positive reviews | 21.5% of reviews — better | 1.7% of reviews |
| Number of ratings | 5K — better | 47 |
| Update frequency | Every 3 weeks | Fortnightly — better |
| Ads | Yes | No — better |
| In-app purchases | No | No |
| Monetization | Free with in-app purchases | Free — better |
| Devices | iPhone, iPad, Apple Watch — better | iPhone, iPad |
| Requires iOS | 16.0 | 16.0 |
| Further details — not scored | ||
| Size | 121 MB | 32 MB |
| Age rating | 17+ | 4+ |
| Developer | Canada Post Corporation | Purolator Inc. |
Customer experience
Canada Post
Purolator
User reviews
Canada Post
From 5K App Store ratingsWhat we love
- 👍 Good app
- 🚀 Convenient tracking
- 🚀 Useful features
- 👍 Reliable service
- 👍 Easy to use
Room to improve
- 🐛 Bugs and glitches
- 🔍 Inaccurate tracking information
- 🔍 Delayed updates
- 🔍 Lack of details
- 🔍 Useless for actual mail delivery
Purolator
From 47 App Store ratingsWhat we love
- ✅ Reliable delivery service (when functioning)
- 📦 Basic package tracking capability
- ⚡ Quick access to shipment information (previously)
Room to improve
- 🤖 Forced AI chatbot replacing functional tracking interface
- 💾 Cannot save or retain tracking numbers
- 📊 No tracking history or list view available
- 🔄 Must re-enter tracking number every single time
- ❌ Chatbot provides minimal/vague information
Bugs and requests
Canada Post
Reported bugs
5 issues- Frequent sign-outs and login issues
- Inability to access 'MyMail' feature
- Tracking information not updating properly
- App crashes and freezes
- Incompatibility with certain devices/OS versions
Requested features
5 requests- Improve mail notification features
- Provide more detailed tracking information
- Allow payment of duties/taxes within the app
- Improve identity verification process
- Streamline app navigation and design
Purolator
Reported bugs
14 issues- Chatbot fails to recognize valid tracking numbers
- App crashes when entering tracking information
- Tracking numbers display with invalid prefix (equal sign)
- App freezes for extended periods
- Tracking feature shows 'under maintenance' for weeks
Show 9 moreShow fewer
- Website tracking works but app shows 'no shipment found'
- Cannot copy/paste tracking numbers properly
- App won't accept tracking numbers from US origins
- Notification system sends updates 24+ hours late
- Chatbot asks repetitive questions and loops infinitely
- Barcode scanner removed without replacement
- App opens browser popup instead of native tracking
- Previous tracked parcels deleted after updates
- Login functionality removed in recent updates
Requested features
14 requests- Restore original tracking list/dashboard interface
- Allow saving and managing multiple tracking numbers
- Implement barcode scanning functionality
- Add in-app push notifications for tracking updates
- Include detailed tracking history and timeline view
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- Allow custom nicknames for tracked shipments
- Make AI chatbot optional, not mandatory
- Add dark mode support
- Improve font size and accessibility options
- Enable shipment redirection and delivery management
- Provide estimated delivery time (ETA) information
- Support for longer address formats and custom fields
- Sync app with online account
- Allow tracking of packages from other senders without manual entry
In-app purchases
Canada Post
No in-app purchases
Purolator
No in-app purchases
