Canada Post User Reviews

What users say

Top reviews

The app is dead

The app no longer works for anything except tracking packages. All the other features are gone. It’s useless now unless you want to track packages and have the bar code number.

G

This application is complete trash. 5 second lag between every click.. and none of the features even work.

Canada post. You wonder why your employees go on strike every year. Wake up. It’s 2026. Quit wasting tax payer dollars

Moderately useful.

I paid to have my mail redirected after a move, and the service has been exceptional. (That's 5 Stars)

What is NOT useful are the almost daily "you've got mail" messages, identifying the sender. Not only is there usually no mail, but when there is, the sender is 97% incorrectly identified. The typical "sender" is Canadian Tire, and I haven't received their mail in forever.

Today, I attempted to connect with Canada Post to clarify if a text message is indeed from them. I have scrolled through endless options on the website, and there is no option to email/text them. I attempted the chat option, which never did open.

Exactly how are consumers to connect with Canada Post? Seems impossible from where I sit. I'm thinking my 3 Stars rating is overly generous.
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Useless app - won’t allow me to toggle

In order to verify my identity (so that I can use the MyMail function of the app), I have to provide a code that the app texts to my phone. But if I toggle from the app to my text messages to retrieve the code, the Canada Post app closes. So…I can’t verify my identity in order to use the app.

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Communication is extremely poor, delivery times are unreliable, and overall experience is very frustrating. If you have any other delivery options, I highly recommend using them instead.

They suck at work they deserve 0 stars

Canada post office sucks they always lost packages and my package is always late every time I can’t even have the patience to wait another week for my packages they always change the dates and it sucks

J’adore

Facteur gentil, aimable et professionnel. Livraisons excellentes et sécure.

Ne fonctionne pas sur iPad

Seulement le suivi de colis fonctionne un peu.
Courrier ne fonctionne pas du tout

Fonctionne mieux sur iPhone 📱

Lorsque je reçois un mail ou texto,m’informant d’un colis, il se place automatiquement dans l’appli iPhone pas dans l’appli sur iPad

They Lost My 150$ Package

I actually don’t know the size of the brains of the people delivering for Canada Post. The address on my package was correct (even with unit #) delivered it to the wrong address. Not even close to anywhere where I live. I have walked around my block twice. But I just don’t understand how hard it is read 2-4 numbers on the package and on the building. Can’t get a refund either.
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Won’t let me log in

Even with a confirmation code it won’t let me log in. The code coming to my phone is also super delayed. It’s frustrating and a pointless app.

No money

Can’t deliver to homes but you can now “deliver”

Package on time

Always give us updates

Doesn’t update tracking as much as web

I was so confused because the app showed my item was still available for pickup but the web shows it was successfully returned to sender before I had the chance to pick up. If I had checked online like I usually do I would have saved myself 2 trips. I will use the web from now on

Blocked from registering account to track my parcel delivery.

Sadly, cannot register password. Followed all instructions closely, made multiple tries. Hope I’ll receive my parcel!

Absolument désolant

L’application marche comme un mal de ventre, pas de menu compréhensible, te renvoie continuellement au site web, qui te renvoie à l’application, ….

Amazing

Every thing is updated

Trash

I have to download this trash app to see if I qualified for home pickup. The create password doesn’t work. I used forgot username to trigger the code to my email. The code Canada post sent me doesn’t work. Nothing about this app works. Pure garbage. If you’re going to force people to use your app for specific services, maybe it should function properly?? The website also does not function properly.
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Leave them

I would like them to either leave them at the door or in the mailbox or come inside.

Poor service

I knew my package was out ,the person did not even know on the door so they didn’t have to deliver my parcel ,now I have to wait 48 hours to get it ,nice trick I guess they are experience ,but I was home now your making people work harder because your lazy

Delivery

We signed up for delivery notifications after having our mailboxes broken into. We got notifications for about a month and now we get nothing. Why provide a service if it’s not gonna work! Just to pacify us for a bit that’s all.