This is NOT helpful
I’m deleting the app now because it’s easier and better to use the website. Bring back a simple tracking page to the app where I can see all the information on all my packages on one page and it saves my tracking numbers. I shouldn’t have to enter tracking numbers every time I check on a delivery.
App tracking
Since Ai chat bot update the app is useless for tracking location of packages terrible update. Recomend using purolator web base tracking
Please bring back simple tracking
The AI agent could be helpful for some situations but please bring back simple detailed tracking. The detailed tracking is foundational functionality that needs to be reinstated.
Just a chatbot
As many others have noted, this is just a chatbot that returns a status of your delivery. You can add your email to get update. But you cannot add delivery instructions.
Can’t track
You have to enter the parcel and it just takes you to a chat. So you’d have to enter the tracking number every time. Useless 😩
Horrible app
No way to manually track a shipment unless using useless AI bot. Put tracking back in
Worst app ever!
I hate chat bot! Give us real information! It used to be a good app … now it’s useless I deleted it!
Nouvel update terriblement mauvais
Nouveau chat agent Purolator, impossible d’avoir des détails ou consulter l’historique d’une livraison. Extrêmement mauvais.
Impossible to get a simple tracking
Impossible to get a simple tracking on the app now without going through insufferable chat with their AI support… I don’t want to chat with an non-existent entity passing for a service agent, I just want to track a package and get the usual breakdown of the shipping history. What used to be a simple straight forward online inquiry has now become an non-effective conversation which no longer provides me with the requested info.
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Garbage
Worst courrier app ever
Terrible
AI bot now wants to track your shipment. Doesn’t keep number and is very difficult to use. Website is where I’ll go now this is useless id give it 0 stars if I could
Worse
New update is useless, no tracking details
Useless - don’t waste your time
Total waste of time, not sure why this was even built. You literally can’t do anything well inside the app. Must use an actual browser.
Tracker is a poor “upgrade”
The new AI chatbot based tracker is a subpar replacement for the previous functionality of being able to track multiple items and receive detailed information about the delivery of each item. I’m using a third-party package tracker app and have given up on this one. The purolator website is much better at tracking - just use it and don’t bother downloading this app.
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AI AGENT?
Is there REALLY no way to simply see a list of Tracked Packages? Is making a separate new query to an AI chat prompt the only way to retrieve tracking updates?
Mauvais
Tout le monde utilise votre app pour suivre nos colis. On veut pas que le tracking nous amene dans une fonversation avec un chat bot. On veut comme avant quon voyait tout les étable de livraison et une option que ca garde en memoire ton numero de tracking pour voir l’evolution comme toute les autres compagnies
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Stupid Chatbot
Why is it a chatbot now, it’s stupid.
No saved tracking anymore? Why?
New app no longer has the ability to save tracking numbers. It’s just an AI chat bot. Bad design choice Purolator.
Doesn’t let you track packages in a list
When you enter a tracking number it starts a chat bot, and doesn’t let you actually track in the app - it wants you to give name/email to get updates. If I wanted that I’d just use your website not an app.
Don’t bother downloading
The latest app update has turned the app into nothing more than a fancy chat bot that gives you no information. Can’t track packages anymore, it simply tells you to track it on the website…newsflash, if i wanted to track on the website I would’ve gone there first!!
This app used to be great, sadly not anymore!
This app used to be great, sadly not anymore!
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