Ugly company
The worst delivery company I’ve ever dealt with. I strongly recommend avoiding them.
There are no accurate or timely tracking updates, and customer service simply repeats the same information that’s already available in the app. They’re completely useless when it comes to actually resolving any issues.
They can’t even locate a package in their own warehouse after an entire day, so even if you’re willing to pick it up yourself, they’re incapable of making that happen.
Absolutely terrible company. Horrible service, complete incompetence, and zero customer support.
There are no accurate or timely tracking updates, and customer service simply repeats the same information that’s already available in the app. They’re completely useless when it comes to actually resolving any issues.
They can’t even locate a package in their own warehouse after an entire day, so even if you’re willing to pick it up yourself, they’re incapable of making that happen.
Absolutely terrible company. Horrible service, complete incompetence, and zero customer support.
Show more
Tracking functional again.
Almost a year and someone finally woke up and made tracking usable in the app.
I wonder how many people deleted the app because it no longer had a purpose.
The following is my past review on the Purolator app and doesn’t apply anymore, just a reminder on how to destroy an app.
Early December 2025 app not functional for item tracking, just have a useless chat with an AI bot.
Might as well just remove the app from the app store if it won’t be fixed.
I wonder how many people deleted the app because it no longer had a purpose.
The following is my past review on the Purolator app and doesn’t apply anymore, just a reminder on how to destroy an app.
Early December 2025 app not functional for item tracking, just have a useless chat with an AI bot.
Might as well just remove the app from the app store if it won’t be fixed.
Show more
Tracking works again
Finally tracking is back and works pretty well. Thank you Purolator for getting this to work
This is NOT helpful
I’m deleting the app now because it’s easier and better to use the website. Bring back a simple tracking page to the app where I can see all the information on all my packages on one page and it saves my tracking numbers. I shouldn’t have to enter tracking numbers every time I check on a delivery.
App tracking
Since Ai chat bot update the app is useless for tracking location of packages terrible update. Recomend using purolator web base tracking
Please bring back simple tracking
The AI agent could be helpful for some situations but please bring back simple detailed tracking. The detailed tracking is foundational functionality that needs to be reinstated.
Just a chatbot
As many others have noted, this is just a chatbot that returns a status of your delivery. You can add your email to get update. But you cannot add delivery instructions.
Can’t track
You have to enter the parcel and it just takes you to a chat. So you’d have to enter the tracking number every time. Useless 😩
Horrible app
No way to manually track a shipment unless using useless AI bot. Put tracking back in
Worst app ever!
I hate chat bot! Give us real information! It used to be a good app … now it’s useless I deleted it!
Nouvel update terriblement mauvais
Nouveau chat agent Purolator, impossible d’avoir des détails ou consulter l’historique d’une livraison. Extrêmement mauvais.
Impossible to get a simple tracking
Impossible to get a simple tracking on the app now without going through insufferable chat with their AI support… I don’t want to chat with an non-existent entity passing for a service agent, I just want to track a package and get the usual breakdown of the shipping history. What used to be a simple straight forward online inquiry has now become an non-effective conversation which no longer provides me with the requested info.
Show more
Garbage
Worst courrier app ever
Terrible
AI bot now wants to track your shipment. Doesn’t keep number and is very difficult to use. Website is where I’ll go now this is useless id give it 0 stars if I could
Worse
New update is useless, no tracking details
Useless - don’t waste your time
Total waste of time, not sure why this was even built. You literally can’t do anything well inside the app. Must use an actual browser.
Tracker is a poor “upgrade”
The new AI chatbot based tracker is a subpar replacement for the previous functionality of being able to track multiple items and receive detailed information about the delivery of each item. I’m using a third-party package tracker app and have given up on this one. The purolator website is much better at tracking - just use it and don’t bother downloading this app.
Show more
AI AGENT?
Is there REALLY no way to simply see a list of Tracked Packages? Is making a separate new query to an AI chat prompt the only way to retrieve tracking updates?
Mauvais
Tout le monde utilise votre app pour suivre nos colis. On veut pas que le tracking nous amene dans une fonversation avec un chat bot. On veut comme avant quon voyait tout les étable de livraison et une option que ca garde en memoire ton numero de tracking pour voir l’evolution comme toute les autres compagnies
Show more
Stupid Chatbot
Why is it a chatbot now, it’s stupid.
