How To Scan Non-Passport ID
The app is really poor at explaining things so I’ll explain here. When you take a picture of your ID it will first scan the front (green outline), then show an animation of an ID flipping over. That’s when you flip it over and scan the back (again green outline). I have no idea why they don’t seperate the front and back into two seperate scans or make it clearer that the front has been scanned and it wants you to flip, but I believe this will help solve some people’s issues.
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Scans incorrectly
I have scanned both my drivers license and passport. My birth day is 12/20/2001. It keeps recording that my birthday is 1-12-20. Last time I checked, 6 year olds don’t take the GRE. Thank goodness I did this well in advance to my test date.
App simply doesn’t work
The is just won’t register the fact that my ID is in the frame. I’ve tried different angles, lighting, backgrounds and it simply won’t work.
Wholly useless
By the amount of one stars here I’m wondering if the 5 stars aren’t paid reviews.
Bad User Experience
This is the worst app i ever used, this is my second day trying to scan my ID with no success. Added frustration here obviously because ETS should do better to relieve the stress around exam prep, this should be the least of our problems yet here we are. I’ve tried to scan multiple times, well lit and dark room, stable placement and unstable, deleted and reinstalled still no success and it makes no sense why. I can’t help but wonder if this app was even tested at all. User experience is a solid 0.
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