AVOID AVOID AVOID
I am extremely disappointed with my recent order.
Several items were returned with significant pink discoloration that was not present when the garments were collected. The affected items include multiple white and light-colored pieces, and the damage appears consistent with color transfer during cleaning or processing.
Based on the replacement cost of the damaged items, the value of the clothing ruined exceeds $300. I have photographs documenting the damage.
In addition to the damaged clothing, the delivery experience was unacceptable. The order was not delivered to my apartment door, and I received no notification that it had arrived. Instead, it was left unattended in the building lobby where it could have easily been lost or stolen.
I trusted ihateironing with these garments because I expected professional care and handling. Instead, I received damaged clothing and a delivery process that fell well below reasonable expectations.
I am requesting:
• A full refund for the service
• Compensation for the damaged clothing (replacement value exceeds $300)
• An explanation of how this occurred and what steps will be taken to prevent it from happening again
I have photographs of the damaged garments and can provide any additional information required to process this claim.
I look forward to your prompt response and resolution.
Several items were returned with significant pink discoloration that was not present when the garments were collected. The affected items include multiple white and light-colored pieces, and the damage appears consistent with color transfer during cleaning or processing.
Based on the replacement cost of the damaged items, the value of the clothing ruined exceeds $300. I have photographs documenting the damage.
In addition to the damaged clothing, the delivery experience was unacceptable. The order was not delivered to my apartment door, and I received no notification that it had arrived. Instead, it was left unattended in the building lobby where it could have easily been lost or stolen.
I trusted ihateironing with these garments because I expected professional care and handling. Instead, I received damaged clothing and a delivery process that fell well below reasonable expectations.
I am requesting:
• A full refund for the service
• Compensation for the damaged clothing (replacement value exceeds $300)
• An explanation of how this occurred and what steps will be taken to prevent it from happening again
I have photographs of the damaged garments and can provide any additional information required to process this claim.
I look forward to your prompt response and resolution.
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Patchy so far
One pair of trousers came back without a side fastener I also had issues with white shirts. Honestly, I haven’t loved it, but I am persistent and I want it to be good because the founder seems like a decent bloke.
Fantastic service
Quality service of dry cleaning and laundry, clothes are cleaned well and returned in beautiful packaging. Pick up quickly and returned within 24 hours. And they also to repairs and alterations. Brilliant
Ironing
A very good service, always keeps one informed especially if any delays, highly recommend
Disgusting
This is the first review I’m writing in my life! I don’t recommend using this services! They didn’t do their job well, instead they even made it worse! All my white clothes with red stains that weren’t even there when I gave those items. After giving the items back to them, they returned them a week after and didn’t change anything! Disgusting
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Do not use — clothes never delivered
Picked up my clothes on time, then never returned them. Delayed 24 hours, missed delivery, no updates, and the tracker was wrong. Support offered a $10 credit instead of telling me where my clothes were. Do not use.
Excellent service
Laundry collected quickly and delivered back the next day carefully wrapped up in tissue paper. All clean and beautifully pressed.
Great service & quality repairs / cleaning
ihateironing always handles my items with care. Their customer service team and delivery drivers put customer needs first and always make sure my items are in the condition I asked for. I use this service every week and love how convenient it is and how many different services they can do for one company.
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Great Customer Service
Have used this service many times and would definitely recommend!
First Time User
The first time I've used these guys, I've been very impressed with the thoroughness of the service. The fact that they contacted me to make sure the instructions were correct so they didn't damage anything and their delivery back was really first rate. I cannot rate them too highly. The app is really easy to use and very informative
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Consistently damaged items and now missing over $1k in clothes
I used to absolutely love this company/service and then it went downhill in my experience, particularly with expensive dry-clean-only items getting washed and damaged on multiple occasions. On the last occasion, I sent the clothes back for an “inspection” that they required before they would move forward with any sort of resolution. I was effectively ghosted; the clothes, worth over $1000 in total, are missing and I’ve sent over 5 unanswered messages checking in since November 2025. I had been a loyal customer until then (despite damage happening previously as well) and this time last year I would’ve sworn by this app, but now I would tell anyone to stay away.
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Only great things to say!
Amazing service, great app, reliable and consistent quality. I would strongly recommend to anyone, especially busy professionals that need quality cleaning, prompt pick up and delivery and a very flexible app to move times around, message with cleaning staff.
Great Servive
Absolutely amazing service, thank you
Fantastic app and service!
Used for the first time and wasn’t sure as to what I was going to get. After I lacing an online order, I downloaded the app and it was great. Easy to use and covered the relevant parts of the service. Recommend the app and the service.
I don’t hate I hate ironing, I love them
I was temporarily immobile early last year and couldn’t walk the ten minutes to my local laundrette.
My sister suggested I Hate Ironing.
It is so easy to use and the service is top class. I’d especially like to mention The drivers who collect and deliver .
My sister suggested I Hate Ironing.
It is so easy to use and the service is top class. I’d especially like to mention The drivers who collect and deliver .
Reliable and convenient
I rely on IHI for all of my duvet and pillow cleaning. I am going to try it for alterations. It’s essential for working, busy people!
Stay away
They lost my comforter, tried to deliver someone else’s items twice, then admitted it was lost. No compensation offered.
Delicate items have also come back damaged (snags, pulls).
Unreliable service — not to be trusted.
Delicate items have also come back damaged (snags, pulls).
Unreliable service — not to be trusted.
Amazing
Great service and prices.
Great service!
We have been using IHA a lot recently as we’re renovating our house and the service is first class! The collections and drop offs are super easy and our clothes neatly presented and clearly very well cared for. And such a quick response to when booking and delivering! I would highly recommend
Convenient / Fast
Very good service!