WORST COMPANY EVER FOR LAUNDRY AND CUSTOMER SERVICE
I was shocked at this company I gave many clothes, 2 jacquard duvet cover for dry cleaning came back in terrible condition! All expensive items. Navy blue and gold jacquard king size duvet cover had colour run badly and navy was on gold! Peach and gold jacquard duvet peach colour looked greyish and we were shocked!!! Don’t recommend.
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First Use, Last Use!
This was my first time using this service, and my LAST!
One of my items was returned with clear bleach stains.
When I raised the issue, the company repeatedly contradicted itself—first insisting they “never” use bleach, then admitting it is used when selected.
Despite this inconsistency, they refused to take responsibility or offer a reasonable resolution for the damaged item.
Extremely disappointing customer service, poor accountability, and not the experience you expect from a professional laundry provider.
I cannot recommend this service at all based on my experience.
One of my items was returned with clear bleach stains.
When I raised the issue, the company repeatedly contradicted itself—first insisting they “never” use bleach, then admitting it is used when selected.
Despite this inconsistency, they refused to take responsibility or offer a reasonable resolution for the damaged item.
Extremely disappointing customer service, poor accountability, and not the experience you expect from a professional laundry provider.
I cannot recommend this service at all based on my experience.
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Great Service
Using for last few years. When the problem comes they solve it quickly.
Definitely recommend
Definitely recommend
Terrible dry cleaning
Dry cleaning was so disappointing. My own home washing machine dry cleaning functions works better than this. Total waste of money. Not to mention I got charged twice for the same order in 3 days!
A lottery with your clothes
Good service until it isn’t.
Cleaning standards are inconsistent, sometimes the items are returned perfectly cleaned, sometimes they are dirtier than they were at the start.
You are also not guaranteed to receive back your items, so this app is basically a gamble. Would not recommend sending any item that you would be upset to lose.
If you can find a physical laundry service that is open when you need it, save yourself the headaches and just go there. May cost slightly more but you have a higher probability of getting the correct items back.
Cleaning standards are inconsistent, sometimes the items are returned perfectly cleaned, sometimes they are dirtier than they were at the start.
You are also not guaranteed to receive back your items, so this app is basically a gamble. Would not recommend sending any item that you would be upset to lose.
If you can find a physical laundry service that is open when you need it, save yourself the headaches and just go there. May cost slightly more but you have a higher probability of getting the correct items back.
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