WORST COMPANY EVER FOR LAUNDRY AND CUSTOMER SERVICE
I was shocked at this company I gave many clothes, 2 jacquard duvet cover for dry cleaning came back in terrible condition! All expensive items. Navy blue and gold jacquard king size duvet cover had colour run badly and navy was on gold! Peach and gold jacquard duvet peach colour looked greyish and we were shocked!!! Don’t recommend.
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First Use, Last Use!
This was my first time using this service, and my LAST!
One of my items was returned with clear bleach stains.
When I raised the issue, the company repeatedly contradicted itself—first insisting they “never” use bleach, then admitting it is used when selected.
Despite this inconsistency, they refused to take responsibility or offer a reasonable resolution for the damaged item.
Extremely disappointing customer service, poor accountability, and not the experience you expect from a professional laundry provider.
I cannot recommend this service at all based on my experience.
One of my items was returned with clear bleach stains.
When I raised the issue, the company repeatedly contradicted itself—first insisting they “never” use bleach, then admitting it is used when selected.
Despite this inconsistency, they refused to take responsibility or offer a reasonable resolution for the damaged item.
Extremely disappointing customer service, poor accountability, and not the experience you expect from a professional laundry provider.
I cannot recommend this service at all based on my experience.
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Great Service
Using for last few years. When the problem comes they solve it quickly.
Definitely recommend
Definitely recommend
Terrible dry cleaning
Dry cleaning was so disappointing. My own home washing machine dry cleaning functions works better than this. Total waste of money. Not to mention I got charged twice for the same order in 3 days!
A lottery with your clothes
Good service until it isn’t.
Cleaning standards are inconsistent, sometimes the items are returned perfectly cleaned, sometimes they are dirtier than they were at the start.
You are also not guaranteed to receive back your items, so this app is basically a gamble. Would not recommend sending any item that you would be upset to lose.
If you can find a physical laundry service that is open when you need it, save yourself the headaches and just go there. May cost slightly more but you have a higher probability of getting the correct items back.
Cleaning standards are inconsistent, sometimes the items are returned perfectly cleaned, sometimes they are dirtier than they were at the start.
You are also not guaranteed to receive back your items, so this app is basically a gamble. Would not recommend sending any item that you would be upset to lose.
If you can find a physical laundry service that is open when you need it, save yourself the headaches and just go there. May cost slightly more but you have a higher probability of getting the correct items back.
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Worse than the previous app
Didn’t think it was possible but this App is worse than the last one. Perhaps they need to get a professional app developer rather than presumably the boss’s sone or mate. Great service but can’t actually book it at the moment.
Complete Rubbish
As previous comments from others. Service is great but this app is complete rubbish it’s impossible since the upgrades to book any service at all and online chat is even worse probably a bot. Certainly doesn’t undstand the issues and when promised a refund managed to illegally charge me again instead of refunding still not resolved. Do not use!! Should be blocked
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Impossible app
App is impossible to use - No matter what I do, it will not let me add my address. So there’s no way I can possibly get a delivery or order.
Terrible app
Used this weekly for a year and as other have said, the service is great but the app interface is awful. Since last week the app just crashes on selecting pick up time, so service can’t be used.
Great service, app should be enhanced
I had decided to switch to Love2Laundry because my previous service provider started to wane in terms of quality. So far, glad I did. Quality of the laundry looks pristine. Collection and delivery worked flawlessly. Only recommendation I would give is, first, the need to update the app and make it a modern and slick interface, second, ensure the quality stays on top. Well done. Keep it up.
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Feels like a scam - terrible Service
I was able To book certain times on the app but my pick up and drop off day were just changed without telling me so I tried to cancel and they just keep sending me long emails instead of giving me the refund. Avoid.
Most irritating app ever
This app has been quietly driving me mad. Paid for VIP discounts (75 quid). Turns out the discount has to be applauded manually each time (they don’t tell you this) and the code is not on your account or membership area of the app. Nor, under discounts or loyalties. Complete farce. AVOID. AVOID. AVOID
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Was hopeful but no
I was hopeful that this service would live up to the hype. But no. It is another company with bad customer service using automated replies and never taking responsibility when they make mistakes. Unfortunate but true.
Response from developer
Hi, We’re really sorry to hear that your experience didn’t live up to expectations and especially that it felt impersonal. You’re absolutely right: no one wants to feel they’re speaking to a bot when something goes wrong. We’re rebuilding our customer support experience to ensure every message gets a human, thoughtful response and real accountability. If you’d be open to giving us another chance, we’d love to personally review what went wrong and make things right. Please reach out to us at 📩 info@love2laundry.com and our senior team will pick this up directly. Warm regards, The Love2Laundry Team
Service is very poor
The app is very poor, which makes you select the wrong services by mistake unintentionally.
Customer service is not good and the cleaning itself is poor - I have been returned clothes with stains without any comment. I guess hoping I would not notice.
Do not recommend at all.
Customer service is not good and the cleaning itself is poor - I have been returned clothes with stains without any comment. I guess hoping I would not notice.
Do not recommend at all.
Great service, awful app
Such a fantastic service compared to their competitors but just a terrible app 🤦🏼♀️.
Dreadful service
Drivers make up their own pick up times
It’s a THREE hour pick up window and they have missed that and had me waiting for over 4 hours.
Will never use againn
It’s a THREE hour pick up window and they have missed that and had me waiting for over 4 hours.
Will never use againn
Theft of expensive shirt buttons
Poor customer service who have not acted on the theft of expensive stud buttons from a dress shirt. Avoid
Got weird calls from the driver
After using this service for a couple of months, i kept getting weird calls from one of the drivers. He verbally threatened me and was extremely racist. After blocking his number, he kept calling using a no caller id and continued trying to text me via whatsapp. The threats continued and I ended up calling the police. Privacy and phone number security is absolutely terrible.
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Scam
App is a total scam. They charge for items not serviced and refuse to refund. Horrible experience. Do not download
Utterly Useless
Ironing full of creases, over priced for underwhelming service. Customer service abysmal - rude. They stole our large white laundry bag, promised to return it on numerous occasions. Will never use again, even if they paid me.
