AVOID AVOID AVOID
I am extremely disappointed with my recent order.
Several items were returned with significant pink discoloration that was not present when the garments were collected. The affected items include multiple white and light-colored pieces, and the damage appears consistent with color transfer during cleaning or processing.
Based on the replacement cost of the damaged items, the value of the clothing ruined exceeds $300. I have photographs documenting the damage.
In addition to the damaged clothing, the delivery experience was unacceptable. The order was not delivered to my apartment door, and I received no notification that it had arrived. Instead, it was left unattended in the building lobby where it could have easily been lost or stolen.
I trusted ihateironing with these garments because I expected professional care and handling. Instead, I received damaged clothing and a delivery process that fell well below reasonable expectations.
I am requesting:
• A full refund for the service
• Compensation for the damaged clothing (replacement value exceeds $300)
• An explanation of how this occurred and what steps will be taken to prevent it from happening again
I have photographs of the damaged garments and can provide any additional information required to process this claim.
I look forward to your prompt response and resolution.
Several items were returned with significant pink discoloration that was not present when the garments were collected. The affected items include multiple white and light-colored pieces, and the damage appears consistent with color transfer during cleaning or processing.
Based on the replacement cost of the damaged items, the value of the clothing ruined exceeds $300. I have photographs documenting the damage.
In addition to the damaged clothing, the delivery experience was unacceptable. The order was not delivered to my apartment door, and I received no notification that it had arrived. Instead, it was left unattended in the building lobby where it could have easily been lost or stolen.
I trusted ihateironing with these garments because I expected professional care and handling. Instead, I received damaged clothing and a delivery process that fell well below reasonable expectations.
I am requesting:
• A full refund for the service
• Compensation for the damaged clothing (replacement value exceeds $300)
• An explanation of how this occurred and what steps will be taken to prevent it from happening again
I have photographs of the damaged garments and can provide any additional information required to process this claim.
I look forward to your prompt response and resolution.
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Patchy so far
One pair of trousers came back without a side fastener I also had issues with white shirts. Honestly, I haven’t loved it, but I am persistent and I want it to be good because the founder seems like a decent bloke.
Fantastic service
Quality service of dry cleaning and laundry, clothes are cleaned well and returned in beautiful packaging. Pick up quickly and returned within 24 hours. And they also to repairs and alterations. Brilliant
Ironing
A very good service, always keeps one informed especially if any delays, highly recommend
Disgusting
This is the first review I’m writing in my life! I don’t recommend using this services! They didn’t do their job well, instead they even made it worse! All my white clothes with red stains that weren’t even there when I gave those items. After giving the items back to them, they returned them a week after and didn’t change anything! Disgusting
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