iKey Connect User Reviews

iKey Connect
iKey Connect
Sunion Technology Co,Ltd.
🔧 Utilities
🌟 Lifestyle

Top reviews

Most RecentHighest RatedLowest Rated

Great app!

Easiest lock set up I have ever experienced. App works flawlessly. App interface could use a facelift for aesthetics only, but regardless I’m a happy customer.
Jp-SlJp-Sl

Do. It works

Poor device it doesn’t stay connected. Which to new app and never worked.
LADYPEARL1LADYPEARL1

Horrible

Cannot connect locks as says do not have permission, even though went through step by step.

Very disappointed by Lorex!!!
Alimentez25Alimentez25

Does not work as advertised

Cannot connect with any smart devices i.e. Alexa or Google. There is nothing in the help or FAQ to address this. So one star for app functionality. As a general key pad lock they are attractive and have a slim profile. So one star for the hardware.
MTSprocketMTSprocket

App is junk

Just purchased lock and downloaded the app that it says. Then app says to download new updated app and it won’t connect. Does nothing. What a complete joke. Update.3/13/25. Developer messaged and said issues are fixed.Please update to new version. Still same problem. Won’t let you do anything. Just like everyone else’s responses. Mind blowing!!!!!!
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get your s h i t. togetherget your s h i t. together

Response from developer

Sorry for the inconvenient. We have fixed the bug. Please update the app to version 2.1.4

Still won’t connect

Other responses from the company say that the update has fixed the issue but it still doesn’t connect. Nothing I’ve tried connects to the lock.
bzbxddbzbxdd

the worst product ever

I recently purchased the lorex Bluetooth deadbolt, smart lock with touchpad it’s the worst lock ever the installation was fairly standard for the lock however, pairing the lock to my phone has been terrible, the iKeyConnect app does not work I deleted and restore the app to insure. My Bluetooth was on and in range when you’re away from the lock, the keypad will not work you have to be next to the lock for it to work worst product ever
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Lionel5525LHLLionel5525LHL

Doesn’t work as advertised

Very hard to connect and then some services are not available. In the FAQ it says that to access the lock away from home to ‘enable Bluetooth, GPS and wifi’ but the app doesn’t have wifi functionality…
DobboNADobboNA

Lorex Fan disappointed

Bought Bluetooth deadbolt, updated app to 2.1 version however lock won’t pair no matter what I do. Beyond frustrating.
CacadesCacades

Do not use for Lorex deadbolt

App does not work- only old version will connect to Bluetooth. Lorex support does not know about this issue. They asked to download Lorex app which does not have a deadbolt add. Very frustrating for new customers.
VaggoooVaggooo

Response from developer

Sorry for the inconvenient. We have fixed the bug. Please update the app to version 2.1.4

A Let Down

I recently purchased Lorex’s Bluetooth Deadbolt Smart Lock with Touchpad. The installation was fairly standard for a lock, however pairing the lock to my phone has been a nightmare. The IKeyConnect app refuses to pair with the lock. I have done a factory rest to the smart lock, deleted and restored the app, ensured my Bluetooth was on and in range, and that I had pressed the SET button to activate pairing mode to no avail. As someone who has been buying Lorex products for several years now I am very let down by this and would not recommend this product at this time.
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CCEmbertonCCEmberton

Response from developer

Sorry for the inconvenient. We have fixed the bug. Please update the app to version 2.1.4

Worthless

Purchased this lock after Christmas, good buy only if it would connect to the app. Old version app worked and I can connect but this one doesn’t see my device in Bluetooth
Oj3011Oj3011

Response from developer

Sorry for the inconvenient. We have fixed the bug. Please update the app to version 2.1.4

App is junk

Just purchased lock and downloaded the app that it says. Then app says to download new updated app and it won’t connect. Does nothing. What a complete joke
get your s h i t. togetherget your s h i t. together

Response from developer

Sorry for the inconvenient. We have fixed the bug. Please update the app to version 2.1.4

Looking for support

Unable to get support to get a password recovery to even get app working. Please help. Lorex is a big home cam lock company.
Ozzie VdubbedOzzie Vdubbed

Terrible

I have a lock that utilizes this app and I can’t connect it from the old app. Says I don’t have access to this lock
Og mud bone swagOg mud bone swag

Response from developer

Sorry for the inconvenient. We have fixed the bug. Please update the app to version 2.1.4

Froze me out I can’t login

I have requested a verification code 4 times nothing was sent. I would strongly suggest not updating till they get their act together August 13,2024 still not working I requested a code twice to be sent to my Gmail account … nothing. I even tried set up a new account that didn’t work either. I checked my Spam it isn’t here either. Since it still works with the old version on my phone I am giving up on upgrading. While I was writing this the code came through. I typed it in it is expired send again as soon as I got the code typed it in same result expired.
Update August 30, 2024 the verification code is still expired seconds after it is received. Three attempts today same result. The link in the email to contact the developer takes you to a manual page no way to contact directly
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Frustrated.user-n+1Frustrated.user-n+1

Response from developer

Dear Cnyhome, Thank you for reaching out and sharing your experience. We sincerely apologize for the inconvenience you've encountered while trying to log in. We understand how frustrating it can be when you’re unable to access your account. Occasionally, if there are multiple unsuccessful login attempts, our system may temporarily lock the account for security reasons. This lockout period can last up to 15 minutes after repeated attempts. Additionally, we recently switched our email service to Amazon SES, which may have inadvertently caused some verification emails to be delayed or missed. We are actively addressing this issue to ensure all our emails are delivered promptly. In the meantime, we suggest checking your spam or junk folder for the verification code. If you’re still unable to log in, please let us know, and we’ll be happy to assist you further to resolve this matter as quickly as possible. We appreciate your patience and understanding as we work to improve our service. Best regards, TFH Support Team

Froze me out I can’t login

I have requested a verification code 4 times nothing was sent. I would strongly suggest not updating till they get their act together August 13,2024 still not working I requested a code twice to be sent to my Gmail account … nothing. I even tried set up a new account that didn’t work either. I checked my Spam it isn’t here either. Since it still works with the old version on my phone I am giving up on upgrading. While I was writing this the code came through. I typed it in it is expired send again as soon as I got the code typed it in same result expired.
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CnyhomeCnyhome

Response from developer

Dear Cnyhome, Thank you for reaching out and sharing your experience. We sincerely apologize for the inconvenience you've encountered while trying to log in. We understand how frustrating it can be when you’re unable to access your account. Occasionally, if there are multiple unsuccessful login attempts, our system may temporarily lock the account for security reasons. This lockout period can last up to 15 minutes after repeated attempts. Additionally, we recently switched our email service to Amazon SES, which may have inadvertently caused some verification emails to be delayed or missed. We are actively addressing this issue to ensure all our emails are delivered promptly. In the meantime, we suggest checking your spam or junk folder for the verification code. If you’re still unable to log in, please let us know, and we’ll be happy to assist you further to resolve this matter as quickly as possible. We appreciate your patience and understanding as we work to improve our service. Best regards, TFH Support Team

Froze me out I can’t login

I have requested a verification code 4 times nothing was sent. I would strongly suggest not updating till they get their act together
CnyhomeCnyhome

Response from developer

Dear Cnyhome, Thank you for reaching out and sharing your experience. We sincerely apologize for the inconvenience you've encountered while trying to log in. We understand how frustrating it can be when you’re unable to access your account. Occasionally, if there are multiple unsuccessful login attempts, our system may temporarily lock the account for security reasons. This lockout period can last up to 15 minutes after repeated attempts. Additionally, we recently switched our email service to Amazon SES, which may have inadvertently caused some verification emails to be delayed or missed. We are actively addressing this issue to ensure all our emails are delivered promptly. In the meantime, we suggest checking your spam or junk folder for the verification code. If you’re still unable to log in, please let us know, and we’ll be happy to assist you further to resolve this matter as quickly as possible. We appreciate your patience and understanding as we work to improve our service. Best regards, TFH Support Team

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