App won’t login
Purchased coverage earlier today; registered then successfully logged-in on my desktop; downloaded the App but it refuses to login w/known good credentials on my iPhone 17 Pro. Uninstalled/reinstalled, reset to a different password, but still no joy. Customer “service” replied “the only help I can offer is a guide” (which gave no new info). I can login on my phone via the browser so that’ll be my main point of access when traveling. Terrible App!
Show more
Don’t even bother with this app.
I can’t even log in to the app to use it, as it won’t recognize my credentials. I even tried resetting my password to see if that would work, and no joy. Would leave zero stars if I could. I’ll just have to carry the company’s phone number with me when I travel, and hope that if I need to use it, they’ll be able to find me in the system.
Show more
Can’t log in
I created an account and went to login and it tells me I’m using the wrong combination of username and password, which are both cached and auto populate. So I’m not entering anything incorrectly. Then I’m stuck in a loop trying to reset password because it does t recognize my email address even though I received an email from them. I can’t determine the username (which I know) because I can’t access my member id, which is required and only accessible once logged in, to receive the user name. This is literally a maze of madness. Whoever designed it also invented the fun house, house of mirrors. Unbelievable.
Show more
App shots off
The app doesn’t perform well. It lets you log in but after making any selection it shots off. Not a good app and the same happens to their website. Information has been done only through phone call.
Shameful app
It’s total garbage. Big company can’t spend money for normal app
