IMPAK

IMPAK

Simplify property management

0 ratings
6 reviews
Free

Details

  • Released
  • Updated
  • October 5, 2018
  • September 2, 2025
IMPAK screenshot #1 for iPhone
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About

This app streamlines property management for tenants and technicians. It allows tenants to submit service requests, track their status, and book amenities. Technicians can manage work orders, update progress, and close tasks from the field, improving communication and efficiency.

Submit service requests
Track request status
Book amenities
Manage work orders
Update task progress
Upload photos
Close out tasks
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What's New in IMPAK

3.02

September 2, 2025

We’ve made IMPAK even easier to use! The login process has been greatly simplified — you no longer need a Customer App ID. Now, you can quickly and securely sign in using just your email. We’ve also worked hard behind the scenes to improve overall stability. Many bugs have been fixed, and app crashes have been reduced, giving you a smoother and more reliable experience every time you use IMPAK. Update today and enjoy a faster, simpler way to stay connected.

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User reviews

Super convenient and easy to use!

I love how the IMPAK app makes it to submit service requests and track updates of the maintenance crew at my building. It has made communication with my property team so much easier. Highly recommend!

So easy to use!

I love being able to simply open this app, and reserve conference rooms at my property! The recent update has made the app run very smoothly

Much Improved

This app works much better than it used to, and has an intuitive process to submit requests. Much improvement to the speed and functionality for a good overall experience

Response from developer

Thanks so much for the kind words! We’re glad you’ve noticed the improvements in speed and functionality. We truly appreciate your support and are grateful to have you using IMPAK.

Speed

If you’re in a hurry, this isn’t the app for you. Takes forever to open and load. And forget about attaching pictures, that is the most painfully slow process.

Response from developer

We’re sorry for the slow experience. Our latest update improves speed and photo uploads, so please be sure you’re on the newest version. If you’re still seeing delays, email us at support@impaksolutions.com, and we’ll work with you to fix it.

Could definitely be better

This app does it’s job. You’re only here to download the app because you use IMPAK for your work orders and PMs already, so you know what to expect from the site.

But I think the app is in real need of a UI update and simplification. Also, for crying out loud allow an option for push notifications when work orders and other things are assigned to us.
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FAQ

What can tenants do with IMPAK?

Tenants can submit service requests, upload Certificates of Insurance, track the status of their requests in real time, and book conference rooms or amenities directly from the app.

How does IMPAK help technicians?

Technicians receive and manage work orders on the go, with access to job details, service locations, and tenant notes. They can update progress, add photos, and close out tasks from the field.

Is IMPAK free to use?

Yes, IMPAK is available for free with unlimited users and no hidden costs, making it accessible for all parties involved in property management.

What devices does IMPAK support?

IMPAK is available on iPhone and iPad devices, allowing for convenient access on the go.

How often is IMPAK updated?

The app was last updated on September 2, 2025, with version 3.02. This indicates regular updates to improve functionality and address any issues.

What is the age rating for IMPAK?

IMPAK has an age rating of 12+, making it suitable for a wide range of users involved in property management.

Does IMPAK have ads?

No, IMPAK does not contain advertisements, ensuring a seamless and uninterrupted user experience for tenants and technicians.

What types of properties is IMPAK used for?

IMPAK is trusted across office, industrial, and retail properties to streamline operations and create a better experience for everyone involved.