Beware, they freeze your account when you’ve paid on time
Whoa!! What happened to this company?? I have never paid late. Pay huge chunks of my card on time always and then they just suspended my card. I can see on this App that my payment was made on the due date. The payment was cleared from my account on the due date. Calling for customer support is so frustrating. It’s AI and you have to jump through hoops to get a Live agent. Once I did, she had me reply to her email with proof of payment. How do I see it on their app but they don’t see it? I sent her all screenshots and then she hung up on me. When trying to call back, the AI refused to give me another agent. What a nightmare. A reservation I booked with this card, like I do every year, was declined because of this nonsense. They say I’m late so they suspended my account. Now I’ve lost the reservation and rate of when I booked it. This CC company is a nightmare. I’m in tears I’m so frustrated and disappointed. DO NOT rely on quality customer service from this company. I’ve never paid late and now I’m being screwed.
Show more
Imprint app and website becomes non-functional and for over two weeks still can’t fix it
My imprint app and website stopped allowing me to see my data or do account transactions. The sites just gave me an error message. I called customer support multiple times and for over two weeks they are unable to fix it. They say they escalated it but I hear nothing back and when I called customer support yet again the representatives don’t know it. I am flying blind since they don’t issue emails or texts as transactions occur. The communication, customer support, and problem solving is dismal. I have had to stop using my card due to this lack of performance and support.
Show more
Clear and easy, I recommend
Clear and easy navigate in the account to management and make a payments also rewards are very good
Pretty simple: even for 85 yo
I haven’t run into any problems so far… pretty easy to navigate.
Still can’t ‘keyboard’ with my thumbs, but my one finger ‘typing’ has been adequate.
Pretty unbelievable….as I am pretty sure AI will be reviewing this review. Yikes
Still can’t ‘keyboard’ with my thumbs, but my one finger ‘typing’ has been adequate.
Pretty unbelievable….as I am pretty sure AI will be reviewing this review. Yikes
Issues after update
Can no longer login to the app to pay or View credit cards after update
