Horrible
I have a AAA credit card with this bank. The card is great, nice rewards etc, but these people are constantly putting holds on my account. If you make large purchases or multiple purchases, they automatically place a hold. Even if you pay the entire balance in full and they receive the payment. When I called them and asked for an explanation on when/why holds are placed, they couldn’t provide an answer. So even though you have $10k+ available credit, don’t be surprised if the waitress brings your card back and says it’s declined when you’re out to dinner. Absurd bank/organization.
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App
Trash
Could be better
This app does not work efficiently! You have to login and logout for each credit card when you should be able to see balances and go from card to card without logging out. Having them in one place should make it easier not more complicated.
Unprofessional
A charge from camping world came in and they went above my limit $800 which they should not have. I had to make $1000 payment just so my monthly subscriptions could work with this card. They would not work with me whatsoever and I will not be using this card anymore.
App, online portal & customer service sucks!
I wrote a review over a month ago because I couldn’t access my account. Their response was an email asking me to send them a secure message in the “More” section of the app. Well if I can’t access my account how in the hell do you expect me to do that?!! Now, more than a month later and I still can’t access my Victoria Secrets account in the app or online. And I’m getting collections notices and calls because I have no way of paying my account!!!!
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