Kindness
I am so pleased with customer service,the lady stayed on the phone helping me with all the electronics needed for my account.Great service!
Impossible to register my aaa card
I click on the appropriate aaa card and add the card number. It something to the effect of no card found. Did this 4 times with same result. I give up.
App
I love the app. It’s very easy to make my payments.
Payment
Very convenient
Avoid at all costs
I made the mistake of creating a finance account with these guys when I purchased my German Shepherd puppy. Not only was I lied to about 6 months interest free on my loan (which I fully intended to pay off before then), but when you try to send chats to the account services people they take 2 days to respond. As if that’s not bad enough, you will almost certainly have your chat from someone different every time they respond and apparently the new chatter is incapable (or unwilling) to read your chat log. So you receive the same advice or have to explain your situation multiple times and then wait 2 days between each interaction. But nevermind all of that because when I found out there would be interest on my loan (which was promised to me to be 6 months interest free) I promptly paid the entire balance off including the interest my loan accrued. Well guess what an entire month later my account accrued interest yet again, this time on a $0 balance. Now I get to try to deal with them through that. Wish me luck. Stay far away from these people if you can.
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