Terrible
Imprint is a really discounted service for what used to be a Shell Oil account. When they did away with shells internal account and shipped servicing to Imprint Bank I checked them out and the “Rewards” for buying gas only go for buying gas in the future. But the big problem was I did not want to continue with the rewards program nor imprint bank but they continued to send me bills after I closed the account and paid the last amount with shell. I got charged interest and late fees that took me 5 phone called through a maze of AI automation to get to a live human but the problem was they were a call center in the Pjillipknes that was difficult to get anyone to address the problem as they had canned answers and no authority. I finally got the supervisor of a lead person and finally got them to understand that the account should never have been opened in the first place and certainly not charged. A terrible experience at a costlier rate
DO NOT SIGN UP!!
DO NOT SIGN UP!!
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This helps me out with food . I’m a G- ma raising gbabies .
Thank goodness for this card
Love it
Love it
Easy
This app is easy to use.
Beware, they freeze your account when you’ve paid on time
Whoa!! What happened to this company?? I have never paid late. Pay huge chunks of my card on time always and then they just suspended my card. I can see on this App that my payment was made on the due date. The payment was cleared from my account on the due date. Calling for customer support is so frustrating. It’s AI and you have to jump through hoops to get a Live agent. Once I did, she had me reply to her email with proof of payment. How do I see it on their app but they don’t see it? I sent her all screenshots and then she hung up on me. When trying to call back, the AI refused to give me another agent. What a nightmare. A reservation I booked with this card, like I do every year, was declined because of this nonsense. They say I’m late so they suspended my account. Now I’ve lost the reservation and rate of when I booked it. This CC company is a nightmare. I’m in tears I’m so frustrated and disappointed. DO NOT rely on quality customer service from this company. I’ve never paid late and now I’m being screwed.
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Not pleased
Most difficult people to deal with that I have ever encountered. I have been trying to pay my final bill from shell for 5 months now
Imprint app and website becomes non-functional and for over two weeks still can’t fix it
My imprint app and website stopped allowing me to see my data or do account transactions. The sites just gave me an error message. I called customer support multiple times and for over two weeks they are unable to fix it. They say they escalated it but I hear nothing back and when I called customer support yet again the representatives don’t know it. I am flying blind since they don’t issue emails or texts as transactions occur. The communication, customer support, and problem solving is dismal. I have had to stop using my card due to this lack of performance and support.
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Clear and easy, I recommend
Clear and easy navigate in the account to management and make a payments also rewards are very good
Pretty simple: even for 85 yo
I haven’t run into any problems so far… pretty easy to navigate.
Still can’t ‘keyboard’ with my thumbs, but my one finger ‘typing’ has been adequate.
Pretty unbelievable….as I am pretty sure AI will be reviewing this review. Yikes
Still can’t ‘keyboard’ with my thumbs, but my one finger ‘typing’ has been adequate.
Pretty unbelievable….as I am pretty sure AI will be reviewing this review. Yikes
Issues after update
Can no longer login to the app to pay or View credit cards after update
Poor payment policy
I paid off my account monthly as I always do. I only had this card for 2 months. I paid off the card and it immediately took the money out of bank account. A week later I tried charging and was denied. Called them and they say it takes 5 to 7 business days to accept the payment even though they already took it from my account. Not a good policy in today’s technology and especially if you travel internationally like I do. I closed my account immediately as I don’t trust them.
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Shell imprint Scam
Do not use or keep this Shell card
It was sent to me to replace my shell card of many years . Used it once for a 35 dollar gas purchase. It would not give me my rewards. I called to complain but they stopped giving gas rewards so I cancelled it , tried to pay balance but the person was unable to
. Payed later over phone but person got something wrong. Received a bill finally with a 40.00 late fee. They would not remove late fee. The interest rate was 41%. Still speaking with them 6 weeks now and no one can help me. Very little English speaking. Cancel this card. Don’t use IMPRINT
It was sent to me to replace my shell card of many years . Used it once for a 35 dollar gas purchase. It would not give me my rewards. I called to complain but they stopped giving gas rewards so I cancelled it , tried to pay balance but the person was unable to
. Payed later over phone but person got something wrong. Received a bill finally with a 40.00 late fee. They would not remove late fee. The interest rate was 41%. Still speaking with them 6 weeks now and no one can help me. Very little English speaking. Cancel this card. Don’t use IMPRINT
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Cannot log in
Tried for months to log in. Cannot do it. Why amm ai charged interest when I use autopay to pay on due date?!??
Face ID sign-in option still doesn’t work!
Despite being toggled on, you can’t use Face ID with this app. Have to log in with phone number and pin. Tried reaching out to support in the app but was forced to a useless bot and instructions to call in. No thanks. Just fix the app please. This has been an issue for MONTHS.
User friendly
App works great. Easy to understand and navigate
Will Be Cancelling Card ASAP
I just signed up for a credit card that utilizes Imprint a few days ago which I was pretty excited to have. However, within the last week of using this card, it has been declined several times for no reason. Today I just tried to use the card to make a purchase for groceries under $225 only for it to be declined. When I called the customer service team, I was in I would have to provide my drivers license and a selfie to verify and remove a block. Never within the 20 years of me having credit cards have I had to share a damn selfie with a company and I’m not going to start now. Neither Amex, Citi, Chase nor Bank of America asks for a selfie. If Imprint doesn’t have a reputable KYC base to confirm its customers are legit then they clearly are not credible to do business with.
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Does not give option to give extra payment
I have to cancel my autopay in order to pay an extra payment to principal balance. This is not a friendly app!
Great app
App works great and I live HEB
HEB
The app is very user-friendly
Useless
This app never works it is always having issues. Fix it once and for all please.
