Do not support old iOS
Do not support old iOS
Suitable
This app lacks functionality and visibility into pending transactions or what comprises your available credit. My payment shows as pending but it already hit my bank account. Improvements required to get me to leave a better review.
Doesn’t work at all
Entered my phone number and never received a text message. No unknown sender, no spam, doesn’t work at all.
App and support are bad
App is not working properly. Application service is terrible, poorly designed and poorly supported
No longer supports Apple Pay.
My old Kroger card worked in Apple Pay, now it won’t work after switching to your bank. That’s stupid. It’s 2026. No excuse. Edit: the support button in the app doesn’t work.
If you have the card it’s already too late
While imprint the app and interface is easy to use, the banking company is by far the worst I’ve ever encountered.
They consistently charge interest when I pay on time, I have to call and argue fees.
I haven’t purchased in months and my card is paid off - for the 3rd month in a row I’ve now been charged a 1 penny late fee
By far crate and barrels worst decision to partner with this brand
They consistently charge interest when I pay on time, I have to call and argue fees.
I haven’t purchased in months and my card is paid off - for the 3rd month in a row I’ve now been charged a 1 penny late fee
By far crate and barrels worst decision to partner with this brand
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Horrible Company
They put a hold on my card. Called 3 times and had 2 email verifications had to scan in my Drivers License and the bar code from the back that did not work right after having done it twice and my card is still on hold. This is the worse company I have ever had a credit card through. I will be paying my balance and shutting the card down. No other company makes you go through this many steps to take the hold off you credit card and I have many cards and I have never encountered this problem. I’ll take my business back to Capital One.
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Trying to make a payment
It’s easy to make a payment but the after effect of pressing that button to pay is a nightmare. It will either be sitting in your account for days wondering if it went through or not or they will have you waiting two weeks to say it has been paid. So if you are a person who needs to see what’s happening with your money this is not it for you. You will be stressed wondering if it went through or not every time you make a payment because they go back on their own words. Like the chat box says 3-5 business days pending but when you call it’s 5-7 business days pending. And they will feed you the same scrip over and over with no results and not able to answer questions because they have a script and they have no problem solving brain cells in their heads. It is absolutely infuriating and stupid that even after the seven business days its been eleven actual days and you still don’t see any progress on if it has made a payment even though your bank has already stated it has made the payment while this app says it’s still pending when in actuality it should have been completed by now
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Don’t TRUST AI
Don’t trust AI where you never get to contact a human being. The process is completely opaque. I know big companies want to get rid of all human beings so they don’t have to pay them. But they sure want our money. I see it as a racket.
Imprint is awesome
Imprint is convenient & efficiency in my pocket. Thank you!
Confusing. Frustrating.
Who wants to get and pay bills by text?Not me! Imprint does not allow payment via a bank pay service. They want you to 'link an account' i. E. Give them direct access to your funds, which I do only for essentials like insurance and mortgage payments. So I have to pay via postal mail, which creates a disconnect between the monthly payment and when it's received and posted, ... so I have to frequently go online to verify payment. I missed paying off the full balance just one month and the interest charged exceeded the amount of stores 'savings and rebates' that I earned after several months of careful purchases. This has got to be the most bothersome payment system I've ever experienced. Never. Never will I use an Imprint card.
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Suckers
I can’t believe I got suckered into this cumbersome mess. It’s just going to ding my credit score, I already have credit cards that give 1.5% on all spending and this apparently gives 0. It doesn’t look like it’s going to ship anyway but it still dinged my credit report
Jorgel62
Jorg3421#
Terrible
Imprint is a really discounted service for what used to be a Shell Oil account. When they did away with shells internal account and shipped servicing to Imprint Bank I checked them out and the “Rewards” for buying gas only go for buying gas in the future. But the big problem was I did not want to continue with the rewards program nor imprint bank but they continued to send me bills after I closed the account and paid the last amount with shell. I got charged interest and late fees that took me 5 phone called through a maze of AI automation to get to a live human but the problem was they were a call center in the Pjillipknes that was difficult to get anyone to address the problem as they had canned answers and no authority. I finally got the supervisor of a lead person and finally got them to understand that the account should never have been opened in the first place and certainly not charged. A terrible experience at a costlier rate
DO NOT SIGN UP!!
DO NOT SIGN UP!!
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This helps me out with food . I’m a G- ma raising gbabies .
Thank goodness for this card
Love it
Love it
Easy
This app is easy to use.
Beware, they freeze your account when you’ve paid on time
Whoa!! What happened to this company?? I have never paid late. Pay huge chunks of my card on time always and then they just suspended my card. I can see on this App that my payment was made on the due date. The payment was cleared from my account on the due date. Calling for customer support is so frustrating. It’s AI and you have to jump through hoops to get a Live agent. Once I did, she had me reply to her email with proof of payment. How do I see it on their app but they don’t see it? I sent her all screenshots and then she hung up on me. When trying to call back, the AI refused to give me another agent. What a nightmare. A reservation I booked with this card, like I do every year, was declined because of this nonsense. They say I’m late so they suspended my account. Now I’ve lost the reservation and rate of when I booked it. This CC company is a nightmare. I’m in tears I’m so frustrated and disappointed. DO NOT rely on quality customer service from this company. I’ve never paid late and now I’m being screwed.
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Not pleased
Most difficult people to deal with that I have ever encountered. I have been trying to pay my final bill from shell for 5 months now
Imprint app and website becomes non-functional and for over two weeks still can’t fix it
My imprint app and website stopped allowing me to see my data or do account transactions. The sites just gave me an error message. I called customer support multiple times and for over two weeks they are unable to fix it. They say they escalated it but I hear nothing back and when I called customer support yet again the representatives don’t know it. I am flying blind since they don’t issue emails or texts as transactions occur. The communication, customer support, and problem solving is dismal. I have had to stop using my card due to this lack of performance and support.
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