Clear and easy, I recommend
Clear and easy navigate in the account to management and make a payments also rewards are very good
Pretty simple: even for 85 yo
I haven’t run into any problems so far… pretty easy to navigate.
Still can’t ‘keyboard’ with my thumbs, but my one finger ‘typing’ has been adequate.
Pretty unbelievable….as I am pretty sure AI will be reviewing this review. Yikes
Still can’t ‘keyboard’ with my thumbs, but my one finger ‘typing’ has been adequate.
Pretty unbelievable….as I am pretty sure AI will be reviewing this review. Yikes
Issues after update
Can no longer login to the app to pay or View credit cards after update
Poor payment policy
I paid off my account monthly as I always do. I only had this card for 2 months. I paid off the card and it immediately took the money out of bank account. A week later I tried charging and was denied. Called them and they say it takes 5 to 7 business days to accept the payment even though they already took it from my account. Not a good policy in today’s technology and especially if you travel internationally like I do. I closed my account immediately as I don’t trust them.
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Shell imprint Scam
Do not use or keep this Shell card
It was sent to me to replace my shell card of many years . Used it once for a 35 dollar gas purchase. It would not give me my rewards. I called to complain but they stopped giving gas rewards so I cancelled it , tried to pay balance but the person was unable to
. Payed later over phone but person got something wrong. Received a bill finally with a 40.00 late fee. They would not remove late fee. The interest rate was 41%. Still speaking with them 6 weeks now and no one can help me. Very little English speaking. Cancel this card. Don’t use IMPRINT
It was sent to me to replace my shell card of many years . Used it once for a 35 dollar gas purchase. It would not give me my rewards. I called to complain but they stopped giving gas rewards so I cancelled it , tried to pay balance but the person was unable to
. Payed later over phone but person got something wrong. Received a bill finally with a 40.00 late fee. They would not remove late fee. The interest rate was 41%. Still speaking with them 6 weeks now and no one can help me. Very little English speaking. Cancel this card. Don’t use IMPRINT
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Cannot log in
Tried for months to log in. Cannot do it. Why amm ai charged interest when I use autopay to pay on due date?!??
Face ID sign-in option still doesn’t work!
Despite being toggled on, you can’t use Face ID with this app. Have to log in with phone number and pin. Tried reaching out to support in the app but was forced to a useless bot and instructions to call in. No thanks. Just fix the app please. This has been an issue for MONTHS.
User friendly
App works great. Easy to understand and navigate
Will Be Cancelling Card ASAP
I just signed up for a credit card that utilizes Imprint a few days ago which I was pretty excited to have. However, within the last week of using this card, it has been declined several times for no reason. Today I just tried to use the card to make a purchase for groceries under $225 only for it to be declined. When I called the customer service team, I was in I would have to provide my drivers license and a selfie to verify and remove a block. Never within the 20 years of me having credit cards have I had to share a damn selfie with a company and I’m not going to start now. Neither Amex, Citi, Chase nor Bank of America asks for a selfie. If Imprint doesn’t have a reputable KYC base to confirm its customers are legit then they clearly are not credible to do business with.
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Does not give option to give extra payment
I have to cancel my autopay in order to pay an extra payment to principal balance. This is not a friendly app!
Great app
App works great and I live HEB
HEB
The app is very user-friendly
Useless
This app never works it is always having issues. Fix it once and for all please.
APP NEEDS FIXING!!!!
The app literally has been having pop ups saying that the app is having issues, it’s been 2 months!!!!!!! FIX THE APP ALREADY!!!!!!! You can’t do anything or make any payments on it because of the “system issue”.
Added card requested 2 weeks ago, NOT RECEIVED !!’
Poor response Imprint -
fine app back downgrade
My Shell Credit Card was moved to Imprint and it's been a huge downgrade. The Imprint app looks nice enough. Security of only a phone number and 4 digit PIN seems questionable. Imprint is trying to the be a cool, mobile-first fintech. They do NOT support any 3rd party aggregators, so no Plaid and no Quicken, which we relied on for our Shell cards from Citibank. Export options are also limited to a poorly formatted CSV. The app is fine and is required to manage the account, but I would personally avoid signing up for any card that uses Imprint instead of a real bank.
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What a joke
This company and this app is a joke! I have never been late making a payment on my shell card but now that imprint is handling my account instead of Citi I can’t make a payment, I’ve been on hold for almost an hour just to make a payment over the phone. I refuse to give my bank username and password in order to make payments through this stupid app. A requirement that’s not even legal to request not to mention prohibited by my credit unions terms.
THIS APP AND COMPANY SUCK
THIS APP AND COMPANY SUCK
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Imprint is worthless
Would give negative 100 if possible.
You get a chat bot or virtual assistant who cannot understand or answer questions.
My card has been “in shipping“ for several weeks. The answer I received is I can request a new card or activate my current card which I do not have yet because still being shipped somewhere in the nether!!
You get a chat bot or virtual assistant who cannot understand or answer questions.
My card has been “in shipping“ for several weeks. The answer I received is I can request a new card or activate my current card which I do not have yet because still being shipped somewhere in the nether!!
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Terrible customer service
AI chats can’t help with nuanced issues and make it impossible to speak to a person. Once I finally got on hold I waited for almost an hour with no answer or update.
perfectly fine app
The app itself is fine. It looks nice. My complaint is Imprint itself. My card was switched to them, and I lost the ability to connect via Plaid and Quicken. They don’t want people accessing their cards without their app or website apparently, which is extremely inconvenient and a big downgrade from what I had previously.
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