Getting Worse
Used to be great, but with every update they’re making it visually more garish. I know it sounds like a small thing, but your money app having an increasingly ‘cheap & plastic’ look really does take some of the joy out of saving 🙃 They’ve also removed the Savings Maximiser accounts now; this bank just keeps getting worse and worse
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Soooo much better than the new app
Save your sanity and stick with this app for as long as you possibly can. The newer app is absolute rubbish.
Bugged
It won’t let me unlock the app, keep getting these messages “something isn’t working as it should be”
Sad to see this one go
This app was great. Clean, fast, reliable and no ads. It did everything I needed without getting in the way.
Unfortunately ING is decommissioning it in favour of the new app, which is a big step backwards. The new one is full of ads and bugs, and after trying it for a while I decided to switch banks rather than put up with it.
It's a shame ING didn't build on what already worked.
Unfortunately ING is decommissioning it in favour of the new app, which is a big step backwards. The new one is full of ads and bugs, and after trying it for a while I decided to switch banks rather than put up with it.
It's a shame ING didn't build on what already worked.
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Too easy to use
It is very simple but too hard to find additional information. And it request me to download the other one but mixed up the passcode. Also, difficult to find their promotions information
This version much better than the one they tried to force us onto
Honestly I’ll go to a different bank if they make us go back to that “new” app. It was atrocious. This one is much better.
Reduced functionality and features
I’d never had an issue with the old app, so when ING indicated that their new one was highly recommended for use going forward I trusted it’d be a true replacement. I’ve found the interface far less intuitive however, and critically I can’t get Bpay to work for any new payees. Every time I try to enter the correct amount for a bill it throws an error claiming ‘this amount is not correct for this biller’ and won’t proceed. Using the web app or old app both work perfectly. Fix at least basic functionally before trying to shift people to incomplete experiences.
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Easy to use, everything you need
This banking app is great, it shows all your accounts in one area. You can easily slide left or right between accounts. It’s easy to read, easy to use.
The only thing it’s missing is notifications for transactions in/out and maybe a commonly used options for descriptions
Otherwise this is the ing app you want to use. The new app is trash in comparison to this beautiful app 👌
The only thing it’s missing is notifications for transactions in/out and maybe a commonly used options for descriptions
Otherwise this is the ing app you want to use. The new app is trash in comparison to this beautiful app 👌
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My accounts
Why can’t I see my savings account in the app? It‘s inconvenient because I always have to use an internet browser.
I can’t use ‘transfer between my account’ in app.
I can’t use ‘transfer between my account’ in app.
App no longer works
EDIT I noticed I can still access the “Internet” option on the app so I selected that. Guess what? IT DOESNT WORK EITHER! “Access denied”.
Reading other reviews, it appears that the faults with the app have been flagged for some months and yet haven’t been resolved. Unbelievable.
After the latest update, I keep getting “Something went wrong” messages on my iPhone app. I’ve tried deleting and reinstalling it but it still won’t let me in. If ING don’t fix it, I will change banks as I often need to transfer money when I’m not home and logging in to the website on a phone is too inconvenient.
Reading other reviews, it appears that the faults with the app have been flagged for some months and yet haven’t been resolved. Unbelievable.
After the latest update, I keep getting “Something went wrong” messages on my iPhone app. I’ve tried deleting and reinstalling it but it still won’t let me in. If ING don’t fix it, I will change banks as I often need to transfer money when I’m not home and logging in to the website on a phone is too inconvenient.
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No ability to search?
I need to quickly find all transactions from a particular store. What do I do? Scroll. That what. Scroll scroll scroll scroll. What am I five years old? How about a search bar!? Is it 1992 and they haven’t been invented yet?
UPDATE 2 OCT 2026
I’m travelling and enter the dates I’m overseas and it says “your travel alert will need to be entered every 30 days”.
What kind of moronic choice is this. I just told the app when I’m overseas so note it down!! How do you expect me to remember to re-inform my bank every 30 days!!! 😡😡😡😡😡
Fix your app!
While we’re at it, who requires a 5-digit PIN code?
And what’s with the UI on the date select when entering travel dates!? The arrows to advance the month didn’t appear for me so I couldn’t change the month (they appeared when I closed and reopened the app).
Use AI instead of humans who make bizarre and annoying decisions!
UPDATE 2 OCT 2026
I’m travelling and enter the dates I’m overseas and it says “your travel alert will need to be entered every 30 days”.
What kind of moronic choice is this. I just told the app when I’m overseas so note it down!! How do you expect me to remember to re-inform my bank every 30 days!!! 😡😡😡😡😡
Fix your app!
While we’re at it, who requires a 5-digit PIN code?
And what’s with the UI on the date select when entering travel dates!? The arrows to advance the month didn’t appear for me so I couldn’t change the month (they appeared when I closed and reopened the app).
Use AI instead of humans who make bizarre and annoying decisions!
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Doesn’t work
Downloaded the new app twice and still can’t access my account
Stop forcing updates
I don’t need updates to make transactions
New update
The new update is terrible. Too much white screen you can’t see the difference in the account section. The whole thing is not to use a friendly. It was such a good app. Why have you changed it ING!! It’s a completely different look and feel, who does that? I think I’m going to change banks.
Tell us you’re going overseas
Per their faq to tell them you’re going overseas login to the app and tap ‘more’. Well there is no more option is there? How helpful.
Balance missing
You can’t see what your balance was throughout the month after various transactions so can’t work out how you’re managing cashflow anymore.
Please add this view back in
Please add this view back in
Stop pushing $100 bonus
I have been a long time user of ing as a customer. I’m deadset about to change bank just to get away from the constant notification push for referral bonuses. your a bank stop acting like a mlm
Don’t travel with ING - it’s card is useless
ING uses an extremely antiquated OTP system that sends the OTP (often after long delay) to your Australian mobile number. (Most other organisations offer a choice of email or SMS). So when travelling using a local sim, the OTP never reaches you, rendering the card useless for online purchases eg hotel bookings and other transactions. If you want to travel free of hassle, find another bank offering a choice of contact method.
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If it ain’t broke, don’t fix it
Reworked the new app and lost useful functionality from the previous one. Who comes up with these silly ideas?
The running total on each account was so good and this new one abandoned that.
The running total on each account was so good and this new one abandoned that.
Partners With Genocide 👎🏾
Unfortunately not an ethical bank at all and funds many problematic companies and practices such as many isreali based companies that are complicit in mass killing.
