Arghhh
THIS IS THE SLOWEST APP!
On the spot trying to quickly transfer money which was super fast takes forever to load, forever to get into. Sort it out.
On the spot trying to quickly transfer money which was super fast takes forever to load, forever to get into. Sort it out.
Interest
App counts your monthly interest payment in your end of month balance even though you earn it on the next day.
Payment
It doesn’t show your repayment amount unless if have a direct debit set up. With all the interest rate changes that would be helpful as it’s also not listed on any emails, bank statements or otherwise. Just simply put the interest and principle as a payment that’s what customers want to be aware of with interest rate changes.
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You don’t know what you’ve got till it’s gone
This app was fantastic! You only needed to add notifications to this one, not create a whole new app with none of the good features remaining. I’m using this one until it stops :(
Leaving ING over no Garmin Pay
The app itself is fine and generally easy to use. I recently moved my banking to ING and was initially happy with the switch, but I’m now seriously considering changing to a different bank. Discovering that ING Australia doesn't support Garmin Pay—and that there is no option to use my watch to pay—is a massive problem. It feels like a huge failure that lets down a significant proportion of active customers who rely on their smartwatches daily. I really hope ING fixes this gap soon, or I'll have to take my banking elsewhere.
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Used referral system but didn’t receive any funds
Got my partner to sign up to ING for the referral system a while ago using my referral code. Just called up to follow up on why we didn’t receive $100 in our accounts . Support said nothing they can do .
Bad design
Whoever designed this should find a new job. Wanting to switch banks just because the interface is so horrible. I wish there was a rating less than 1 star. @ing change it please
Absolutely useless App
Got a new credit card.
Tried to activate it on a laptop using the URL that came with the card. Just told me to use the App
Can’t find anything on the App to activate a card!
Can’t find a human to talk to!
The “Help” doesn’t understand “activate card”
Tried to activate it on a laptop using the URL that came with the card. Just told me to use the App
Can’t find anything on the App to activate a card!
Can’t find a human to talk to!
The “Help” doesn’t understand “activate card”
Thanks for the threat
The first contact I received was ING threatening to restrict my accounts if I don’t log in and confirm some information.
Nice way to kick things off guys.
Then the app keeps crashing.
I do not enjoy any ING ‘experience’.
There is a bag to be eaten.
Nice way to kick things off guys.
Then the app keeps crashing.
I do not enjoy any ING ‘experience’.
There is a bag to be eaten.
Buggy
First problem, forced to update so can’t look up client number in the old app.
Finally logged in to the just installed NEW app and am told THIS APP is CLOSING! wtf?
3 weeks later, the new app is still telling me to update
Have a look at INGs info page on new features. Other than chat and push notifications, it’s a list of things that aren’t in the new app!
Finally logged in to the just installed NEW app and am told THIS APP is CLOSING! wtf?
3 weeks later, the new app is still telling me to update
Have a look at INGs info page on new features. Other than chat and push notifications, it’s a list of things that aren’t in the new app!
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Terrible
It consistently doesn’t work - it now hasn’t worked for me for about two weeks in a row. It says ‘we’re working on it’ and ‘come back later’, yet nothing has been worked on and I repeatedly can’t come back later.
Worst experience
I just joined ING and honestly my first experience with this app is really disappointing.
The app design feels like one of the oldest and weirdest banking apps I have ever used. I have used other banking apps where you can easily track your money, monitor spending, and manage everything clearly, but here I can’t find those basic features.
The whole app feels kind of off and confusing. I know I’m new to this app, so maybe I need some time to get familiar with it, but after seeing the features available, my first thought was honestly, “Is this bank even real or is it just pretending to be a modern bank?”
A banking app should make managing money easier, not make customers confused. I really want to know — does ING have any plans to update this app and bring better features in the future?
The app design feels like one of the oldest and weirdest banking apps I have ever used. I have used other banking apps where you can easily track your money, monitor spending, and manage everything clearly, but here I can’t find those basic features.
The whole app feels kind of off and confusing. I know I’m new to this app, so maybe I need some time to get familiar with it, but after seeing the features available, my first thought was honestly, “Is this bank even real or is it just pretending to be a modern bank?”
A banking app should make managing money easier, not make customers confused. I really want to know — does ING have any plans to update this app and bring better features in the future?
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This app sucks, Bring the old one back
This app is so broken, I can’t view my scheduled payments on the app. Most of my banking I now have to do on my computer because this hardly ever works
Can’t transfer cents!
They updated the app and then made it impossible to transfer cents. So now I permanently have an amount in cents that I cannot transfer out of my account. Do better!
Not working
I just went in to the app now it won’t work, it says something went wrong. Won’t accept my details and now not showing as the app. I’m already at the point of finding a new bank.
Bring back balance preview
Bring back balance preview!!!! The old app was better !
Improvements
For the new App - Please add the cumulative balance value month by month - that’s v.helpful.
Please also add home loans to the new app.
Until thats added you will move from 2 star rating to 4 star. Thats a good jump for easy changes
Please also add home loans to the new app.
Until thats added you will move from 2 star rating to 4 star. Thats a good jump for easy changes
Stop forcing updates
I don’t need updates to make transactions
Good banking app but…..
During the payment confirmation page why is the text confirming the payment details so small? It’s important to check the details for security purposes but very difficult with long numbers in tiny font.
Worst call center
App is usable but management is so bad, as the referral program they marketed didn’t work, plus the call center experience is the worst.
