Using this app and system has been outrageously difficult from start to finish. The app constantly links me to webpages that have errors. The customer service chat option is tedious the filter through it often Freezes and goes nowhere. My physical card came in the mail and I activated it however, when I got paid suddenly it just was no longer activated. I am stuck relying on the virtual card now because I can’t wait for the new physical card to come in the mail because the app suddenly decided it just didn’t wanna have that activate. While trying to simply use any means possible to get my money out of this app, my card suddenly freezes, and is in a blocked state. Support tells me I need my account and routing information, but the app does not have that listed anywhere and so I’m unable to unfreeze my account that was suddenly locked for no reason other than me wanting to get my funds out of this garbage app. I’ve already set up my direct deposit for a different institution, and I cannot wait for the moment that it activates and switches over. I advise everybody to steer as far clear of this app as possible. The only reason I even downloaded and used it was because I wanted to get half of my paycheck for the previous day. However, the job I work Work doesn’t use a time clock so I can’t even that perk within the app. There’s no reason to even use this app and it has done nothing but bring me headache headaches.
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