Avoid Intelycare at all costs.
This company is a joke. Please look elsewhere. It has been a nightmare for my wife working with this agency. 1. It took months for them to accept my wife’s covid vaccine exemption surgery. 2. Everytime she has to call the help desk Intelycare workers tell her that her Covid-19 vaccination is out of date and hassle her to get the boosters. 3. The help desk is outsourced to a company overseas and it is a gamble about whether or not she will even get someone who fluently understands English. 4. When a facility called Intelycare and cancelled my wife for a shift, a week in advance Intelycare marked my wife no call no show and suspended her. Even after my wife and the facility’s Director of Nursing confirmed 24 hours prior that the shift was no longer needed! 5. Upon receiving a suspension e-mail my wife called the help desk and tried explaining that this was entirely Intelycare’s mistake. The help desk worker refused to transfer my wife to a supervisor and told her that the quality assurance department who handles suspensions was not working today. 6. Intelycare settings for agencies who hire through their app are set to by default require Covid-19 vaccines and boosters. Agencies do not know this. Nurses who for whatever their reasoning do not have the boosters cannot apply for shifts in a lot of places and the facilities are left without proper staffing. 7. Intelycare makes is extremely difficult for agencies to remove this covid-19 booster requirement from their shift credentials requirements. 8. Area liaisons never return e-mails or phone calls to my wife when there is an issue with the Intelycare app. The money seems great, the hassles every day are not. Buyer beware.
2026 and nothing has changed. It takes sometimes 12 days for certifications to be accepted leaving nurses unable to pick up shifts. The support has been outsourced and it is a nightmare getting help from someone who speaks english efficiently. I have started using another contracting agency as well after a near 70% drop in pay due to Intelycare operations being so poorly organized.
2026 and nothing has changed. It takes sometimes 12 days for certifications to be accepted leaving nurses unable to pick up shifts. The support has been outsourced and it is a nightmare getting help from someone who speaks english efficiently. I have started using another contracting agency as well after a near 70% drop in pay due to Intelycare operations being so poorly organized.
Show more
App crash
After being DNR from a facility and having emails back and forth with Jennifer, now my app keeps crashing and won’t let me back in to see shifts!
No response
After downloading everything about myself except for a dna sample-I get no response after 2 weeks. The app says it will take 5 business days. I tried calling and get a prerecorded message basically telling you to wait.
Ridiculous
Been trying go to re-onboard for a year after working one shift years ago and then letting my account go inactive, with no help or response from the “credentialing team”
This app is scam.
Scam
Cna
Told me that they don’t staff Cna’s anymore about a year ago. I loved intelycare and out just like that it was over!
Not able to make account
Everytime I make an account, you guys send a “code” which is a link that sends me to an error website.
Reactivate
When will you reactivate my account?! Been waiting over a year and now you guys ignore my messages. Customer service deserves zero stars.
Great app
Been with the agency for 5 years. Have absolutely loved the app, easy to work with. But now app leaves all of the shifts out of order, they used to be in order by date, now it’s harder to navigate the availabille shift. Also there are next to no shifts anymore. Either they’re over hiring or losing facilities for some reason. Be prepared to get on with several different agencies because you can’t get full-time hours anymore.
Show more
Never any shifts
This was my first agency ever and used to be my favorite agency. I could work every day if I wanted to. For the last year or so they never have shifts available near me unless they’re over an hour away and that’s too far. I’m not sure what’s going on but it’s not a good thing. If I can get a shift through them once a month I’m lucky.
Show more
The app gets worst every year
I have been using Intely for almost three years now and ever year it gets worse- the pay is a laughing joke for RN they want to pay between $32-$45/hr on average. If you are lucky to grab a last minute shift you may get $48-$55/hr. they use to have a bonus system for every 5 shifts you get $50 long as your account was in proper standing THEY TOOK THAT AWAY !!! They hardly have any work and I live in a fairly decent size city Cleveland, OH - most jobs are 50 - 100 miles away. The only time you may get lucky with something close to home is a last minute shift. In my area the facilities don’t cancel to much because they don’t want to pay intely so instead they keep you for half a shift then send you home - so you thought you was working 8 but instead you only working 4 which wouldn’t be horrible if the shift was close to home but when you just drove 80 miles for work it’s the most annoying thing ever. Also the call center is over sea and they are not the most helpful you can tell everything is read off a script and they don’t do any critical thinking for themselves it’s 100% script.
Show more
Don’t waste your time.
If you pick up at a facility and the facility and the facility cancels you. There is a slim chance you can find another facility. There isn’t much available. Then if you pick up a week somewhere and they then cancel you Monday Tuesday and Wednesday only a few hours prior and you say that they probably will cancel you for Thursday and Friday. I called the company to be removed and I needed to call out of the shifts. Which I was penalized for.
Show more
CNA
It’s never jobs available
No shifts in 100 mile radius
Never any shifts these days
App won’t stay open
It keeps force closing. I can’t even continue onboarding
Best app that existed
I have worked with IntelyCare for 2 years now and it hasn’t failed me yet. I love that it is very convenient whenever you need the hours and money. But you have to be able to show up and be dependable because it’s based on how many shifts you worked like to reach to another level on the app to get bonuses and higher pay. But so far it helped payed my bills and have me moved out to a new place.
Show more
Good & Bad
You can pick up all you want. But you can’t cancel within a certain time without it being flagged. But they will show you high cancelation places ALL the time which you will get canceled and God forbid you cancel them for something more promising last minute. There is no accountability for the faculty just you and YOUR license you worked hard for.
Show more
Disappointed
I signed up with the company about a month ago. Turned in all my documents. The app said I was approved. I desperately needed this job and have been waiting to be cleared I got the okay and started picking up shift. Was asked to confirm my shift which I did day prior. Just for few hours before I would get cancel due to “ background check”. Called right away they said it’s takes a while sorry they will expedite it no problem. Waited for it to say clear and tried again. Four day later right before the shift I’m canceled again for the same reason. Customer service say the same thing and no help. Waste my time and energy. All I’m trying to do is work. Very disappointing.
Show more
Great app
Been with the agency for a few years. Have absolutely loved the app, easy to work with. But this most recent update leaves all of the shifts out of order, they used to be in order by date, now it’s harder to navigate the availabille shifts
WORST AGENCY EVER
I had to call off from one of my shift because I wasn’t feeling well so they suspended me for two weeks no one was giving me a call back until the end of two weeks then they fired me . If your a person who has kids and a family to take care of please have a back up job because they will suspend you for more then a week . Even if it’s an emergency. Save your time an actually apply to a facility because they are sooo unprofessional!!!
Show more
