Makes the Scary Medical World Much More Accessible
I am so grateful for this app. Within 20 minutes of downloading it, I had so many of my questions answered. Your records are in one place, your bills are in one place, you can contact your providers- this is a god-send for someone like me who grew up without a primary care provider and is new to the world of doctors visits, insurance, and hospitals. Thank you IHC for taking the time to create an easy to use app that provides peace of mind!
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Terrible app
It’s very convenient that the financial assistance portion of the app is bugged. As soon as you try adding your household members the app shuts down. It had been like that for months. Almost like they don’t want you to apply. It needs to be fixed asap.
Account Creation Bug
While creating my account I inadvertently skipped the box to choose my gender. Instead of prompting me, the app simply continued making my account and happily defaulted to filling in that box as “Prefer not to disclose” and not telling me about it. Now when trying to make an appointment I’m prompted that gender information is required. Well guess what? You can’t change your gender in the app!! It requires assistance from someone at Intermountain Health, and if you send in a request it says you’ll receive a response within two business days. Not really useful for someone needing help now. Please fix this bug. The app should simply not let a person proceed with making an account without them giving this information.
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Eliza Miller
I have only had positive experiences with Eliza and her team. She listens, takes the time to help with any health issue. Her office always replies back quickly with answers and even to find specialists for my health needs. I’m so grateful for her.
Use of app
Great way to schedule an appointment
Tried to book an appointment
I went to make an appointment and only my pcp was listed. It ask for me to find a different caregiver and I couldn’t put a name in. The button was below the screen. Unable to type. I finally got my desired provider and I had a hard time going from top description line into the body of the text
Terrible
Un useful app, impossible to actually find a doctor, 5 months to see a (care provider) forcing you to use expensive instacare options.
Worst app ever
This app would not accept any credit card and would refuse to give me a visit when I needed it
App is Programmed to Crash
Good luck applying for financial assistance the app is designed to crash when entering necessary information in the application. They’re not gonna fix this “bug” because they’re greedy and don’t care about people. :)
There’s an app for that
Not the customer service experience I was hoping for…
Inbox function is horrible
I can never get the messages delivered in my inbox to open.
Easy to use App
I really like this app! It’s easy to use and I can tell there’s been improvements. Thank you for making it easier to be a patient of IHC.
Amateur designed
I like Intermountain Healthcare but their computer system has never looked or acted professionally. Now they have taken away face sign on. Lab reports are clipped off the screen. Think DOS 3.0.
Can’t do what it should.
I could simply reschedule an appointment. Some of the forms are broken. Seems like it was built with good intentions but no one on the dev team actually tested the functions out.
App works great!
It would be nice if the provider name/address/phone all showed on the provider page.
Poor customer service
I don’t like the IHC customer service
Convenient
I am so happy for the virtual appointment. I am currently in Hawaii and couldn’t find any urgent care out of network. I have 2 people with compromised autoimmune systems so I needed to get checked immediately.
Gets better and better.
I like the Improvements to online booking. I like having access to all meds in one place. Good for storing records of visit including notes.
Why can’t they figure this out?
This app is the worst. I don’t know why they can’t get it right. I have to delete and re-download it every time I need to log in. Garbage.
Online scheduling
I love being able to schedule online! It makes it so much easier.
