Feedback on services
The mobile app is very easy to use. I wish there were more physical locations as I am not comfortable depositing cash anywhere else.
Reliable app
This app is easy to use and very elderly friendly!
SS Number
I worked in IT for over 30 years and don’t remember another system that required using your full social security number to recover a forgotten password. Transmitting the full 9 digits over the internet is unsafe.
Pending transaction view needed
The app is decent now that it’s finally been upgraded after all these years. However, it would be nice if we could see pending withdrawals and deposits on the app.
The best
App EVER 💯
Transfer between Accounts
Can’t always make a transfer from one account to another. Have to call the bank and have them do it. Although they are very nice, it’s extremely frustrating.
Service
Fraud service is excellent in notifying customers of potential fraudulent charges! If I claim the charge, then it is okayed. Thank you for your diligence.
Employee help
I always like going to my local branch, they’re always very kind, they greet me well and I feel like I get personal attention. When I’m a unsure about numbers they always cheerfully and patiently answer all my questions
Poor app
The application is exceptionally confusing when making loan payments. Want to make a payment on your loan? Transfer it from your non ITCU account! The loan payment option is literally harder to find. All these ‘transfers’ were acting differently than loan payments, and it’s actually crazy to think a bank can mess it up so badly.
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New Tool
Different, getting use to it.
Decent app now that it’s finally been upgraded
The app is decent now that it’s finally been upgraded after all these years. However, it would be nice if we could see pending withdrawals and deposits on the app.
New app
The new app update is the best thing ITCU could do. It has brought them into 2024 technology. Great job.
Always surprised!
I really enjoy ITCU!!! I just wish you would go back to Visa instead of Mastercard.
I’ve been with you guys since it was FAFCU before it merged and rebranded to EDS and then finally ITCU.
It has been a great relationship since 2005 almost 20 years I’ve been banking with you all! I wish we would get better rates on car loans and better deals for the veterans who have been around as long as I have!
Thank you again for always putting the members first and seeking out new technologies to make things better and safer for us!
Matt Potter
I’ve been with you guys since it was FAFCU before it merged and rebranded to EDS and then finally ITCU.
It has been a great relationship since 2005 almost 20 years I’ve been banking with you all! I wish we would get better rates on car loans and better deals for the veterans who have been around as long as I have!
Thank you again for always putting the members first and seeking out new technologies to make things better and safer for us!
Matt Potter
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New app is amazing!
Love the new experience!
Great App
Really enjoy the new App!
Amazing bank
I love this bank , they always pay 4 days early.
In touch not valid with Plaid
If you have apps that require plaid to link your in touch account good luck! The validation never happens and when it does there are continuos issues. Very frustrating. Nobody seems to really care about fixing the issues.
Amateur app
Basic, forgets who you are, faceID turns off and expectedly. Not up to the job.
Too hard
Everything seems to be more difficult that other institutions.
B
B
So Easy to do Mobile Deposits
Mobile deposits are so easy to do! I doubt I will go to the branch or mail in deposits ever again!
