Update makes things worse
Used to be a bit clumsy but usable. Latest upgrades have made it almost unusable.
Asks for location but then can’t use the location. Multiple screens to get what was quick and easy before.
Pretty clear they don’t user test this app and we are faced with the choice of live with it or forgo the benefits
Asks for location but then can’t use the location. Multiple screens to get what was quick and easy before.
Pretty clear they don’t user test this app and we are faced with the choice of live with it or forgo the benefits
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Doesn’t work with lastpass
Your rubbish app doesn’t work with lastpass
Can’t change and update password.
I can’t update my password. All the “forgot password” steps work fine until I press the save password button. The app doesn’t respond at all. So I’m locked out of the app and ergo the lounge. Not great.
Awful user experience.
It’s all nice that as an Investec client you get access to international lounges while at airports but the app to gain access leaves you so frustrated at time I wonder if it’s worth going into the lounge. I have never - not once had an easy experience. Here are my tips to make the app more user friendly. 1. Logging in. The face ID just doesn’t work. Sometimes my iPhone stores my password sometimes not. The app always logs me out so every time I use the app I need to re-login and that is not an easy event. Fix the face login in. (Yes I have given the phone the appropriate rights) 2. Forced automatic updates. When I’m roaming and not having clear data access forcing me update is so frustrating. Allow the user to select a “maybe later” update option and use the version on their phone.
3. Develop the app so that it does not need a cell/data connection. That can’t be too hard to do.
4. Switching between local and international memberships is never clear and easy to fin. Have a button that says South African lounges. And international lounges. Simple.
Come on Investec pick up your game.
3. Develop the app so that it does not need a cell/data connection. That can’t be too hard to do.
4. Switching between local and international memberships is never clear and easy to fin. Have a button that says South African lounges. And international lounges. Simple.
Come on Investec pick up your game.
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Incredibly Frustrating
On more than one occasion technical issues with this app have meant that I’ve had to stand at the lounge counter and phone Investec simply to generate a QR code for access. I am struggling to understand why the devs they’ve outsourced this to are doing such a poor job.
Terrible
Useless app never works
Suggest for your enemies
Worst travel app I have ever used, constantly needs to update exactly when you are abroad and don’t have cell/wifi service. There is no other app that has enraged me like this one
This should be simpler
There’s nothing quite like spending the time you planned on spending inside the lounge, outside the lounge instead trying to get this god forsaken app to update.
I can’t say the move to an app has made lounge check-in’s any easier, so really don’t see the benefit for the end user
I can’t say the move to an app has made lounge check-in’s any easier, so really don’t see the benefit for the end user
Complicated and full of bugs
Before everything had to be on some daft app, it was easy to access the lounge.
Absolute waste of time
App continually needs updating. Sitting at Paris Charles de Gaulle Airport, and I select find based on location and it asks me if I’m in Capetown? WTF! Very few airport lounges are supported, hardly worth the effort.
Terrible Software - Queue creator!
It doesn’t work half the time and super slow when it does. I create queues with this app!!!
Probably the dumbest thing investec has done
Why make us have another app that hardly ever works when swiping the card was so much easier and less time consuming.
End up paying
The app keeps on kicking me out. It’s a truly horrible experience getting your family to the lounge and then the app does not work, when there was absolutely nothing wrong with taking a card and a ticket.
Terrible App
The App always gives me issues when I arrive at a lounge
Absolutely useless
Can you please go back to accepting cards because your app is absolutely useless, even after I’ve logged out logged back it it doesn’t want to provide a QR code!!!
Bad
App is shockingly bad. Kicks you out, face ID not working with ios, unable to work and needs update over mobile network when you need it.
Not thought through
Very cumbersome to use and impossible to load a minor’s card on a parent’s phone, you have to have separate devices for each of your kids 🤯🤯🤯. How stupid is that??
Bad
Just poor poor poor - user ability is terrible, and it’s supposed to simplify you not using your card.
Shockingly bad!!!
Arguable the protest travel app I have ever used. Not only does it not work and kick you out but has zero UX or UIX sensibility.
Who the hel on is dragon pass? Get some proper developers and designers on board.
I am disgusted that INVESTEC Bank has partnered with you!! The app never works. So many people forced to use it are complaining and it is difficult to access, use and apply the benefits which are not listed.
Again an app that is supposed to serve you and make life easier and all it does is throw up obstacles and dysfunction!!
Fail!!!
Who the hel on is dragon pass? Get some proper developers and designers on board.
I am disgusted that INVESTEC Bank has partnered with you!! The app never works. So many people forced to use it are complaining and it is difficult to access, use and apply the benefits which are not listed.
Again an app that is supposed to serve you and make life easier and all it does is throw up obstacles and dysfunction!!
Fail!!!
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A nightmare
If you are a frequent traveller this app won’t enable you to another lounge in a different airport if it within 3 hours. The app itself is moody and more than three times I’ve been denied access at a lounger and it’s only been 2 months 😭😭😭😭
