Update makes things worse
Used to be a bit clumsy but usable. Latest upgrades have made it almost unusable.
Asks for location but then can’t use the location. Multiple screens to get what was quick and easy before.
Pretty clear they don’t user test this app and we are faced with the choice of live with it or forgo the benefits
Asks for location but then can’t use the location. Multiple screens to get what was quick and easy before.
Pretty clear they don’t user test this app and we are faced with the choice of live with it or forgo the benefits
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Doesn’t work with lastpass
Your rubbish app doesn’t work with lastpass
Can’t change and update password.
I can’t update my password. All the “forgot password” steps work fine until I press the save password button. The app doesn’t respond at all. So I’m locked out of the app and ergo the lounge. Not great.
Awful user experience.
It’s all nice that as an Investec client you get access to international lounges while at airports but the app to gain access leaves you so frustrated at time I wonder if it’s worth going into the lounge. I have never - not once had an easy experience. Here are my tips to make the app more user friendly. 1. Logging in. The face ID just doesn’t work. Sometimes my iPhone stores my password sometimes not. The app always logs me out so every time I use the app I need to re-login and that is not an easy event. Fix the face login in. (Yes I have given the phone the appropriate rights) 2. Forced automatic updates. When I’m roaming and not having clear data access forcing me update is so frustrating. Allow the user to select a “maybe later” update option and use the version on their phone.
3. Develop the app so that it does not need a cell/data connection. That can’t be too hard to do.
4. Switching between local and international memberships is never clear and easy to fin. Have a button that says South African lounges. And international lounges. Simple.
Come on Investec pick up your game.
3. Develop the app so that it does not need a cell/data connection. That can’t be too hard to do.
4. Switching between local and international memberships is never clear and easy to fin. Have a button that says South African lounges. And international lounges. Simple.
Come on Investec pick up your game.
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Incredibly Frustrating
On more than one occasion technical issues with this app have meant that I’ve had to stand at the lounge counter and phone Investec simply to generate a QR code for access. I am struggling to understand why the devs they’ve outsourced this to are doing such a poor job.
