Constant errors
New error with tracking cookies, unable to select what I want to allow. Only option is accept all or bomb out and upset app ( I am not going to accept all tracking). Please sort this out.
Generally good, but Please sort out endless login issues, which continue to get worse. Really frustrating! Could do with additional money market options as no interest paid. Would be better if not limited to trading once in a day, and being able to charge/cancel an individual trade without cancelling everything scheduled. Better information on gains/losses on total account and on individual sipp & isa portfolios.
Generally good, but Please sort out endless login issues, which continue to get worse. Really frustrating! Could do with additional money market options as no interest paid. Would be better if not limited to trading once in a day, and being able to charge/cancel an individual trade without cancelling everything scheduled. Better information on gains/losses on total account and on individual sipp & isa portfolios.
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Excellent app, but poor service and atrocious login experience
One of the easiest and cheapest ways to invest in ETFs, app layout and features are great and they do an excellent job at balancing flexibility without exceeding jargon. Unfortunately, the UX is made much worse for the atrocious design of their mandatory 2FA and poor support around it. Their 2FA texts and emails have a habit of not arriving on certain days, and they have strict lockout rules, meaning you are quite likely to lock yourself out of your account for a few days at a time before human support fixes it for you over email.
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Really slow withdrawals
Selling is REALLY slow, sell requests complete at the end of the day but then there’s a two wait before you can submit a withdrawal request and then 2 days to actually get the money, ….what? Why? Ok this would be fine if there weren’t plenty of other brokers offering fee free investing, but come on, nearly a week after submitting a sell request to actually get the money is 2026 is crazy. Compare this with trading212 instant sell, buy, transfer and withdraw all fee free, you’d be crazy to not use this instead. Would not recommend using for this reason.
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No Aggregated Performance History
App is missing a vital feature: Aggregated Performance History. The app needs a 'Total Balance' graph that tracks growth across ALL portfolios combined (ex. ISA, GIA of different investment growth risks) over 1W, 1M, and 1Y periods. Currently, you can only see this data for individual profile, which makes tracking total net worth and % difficult. Please kindly add this!
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Good but frustrating
Platform is good, but app is seriously flaky and needs improvement. Some problems with account not loading correctly when logging in, so no account details available, loging in again usually fixes it, but sometimes problems persist. Secure messaging is needed, customer support is good, but secure messaging from within app would be great. It would also be great if having set up several transactions on my isa it was possible to amend one without having to delete them all and start again.
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