Takes forever to do anything
I have just setup an account yesterday and put in a deposit which left my bank instantly, the app requires you to build a custom investment pie which I did and gave the order to invest the pending money, I understand the rules and cut off time but I was within them , my payment cleared but waited all do for the investment order to go through and no success, I have now given up and have requested to withdraw my money with I’m hoping doesn’t take too long. I really like the concept of just holding ETF’s so your not tempted to make silly gambles and also like how you can setup a direct debit through the app but I guess this 1 isn’t for me.
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Great app for investing
I have been using InvestEngine for 18 months now and it’s just brilliant, so user friendly and easy to navigate 😁
Customer service non existent
Good platform, really let down by ultra slow customer support. 2-3 days easily for a reply and no alternative to this such as phone.
No iPad app. Bad 2fa flow
The platform that first this the best is the iPad but shame there is none available for this product.
Don’t vibe code 2fa flow. it has way too many bugs. Jesus it’s fintech app not a personal project.
Don’t vibe code 2fa flow. it has way too many bugs. Jesus it’s fintech app not a personal project.
Failed login back after last update
Email to report over 24 hours, one auto email reply only as far. What am I supposed to do?
Broken updates
Randomly out of the blue the app is failing to login and restricts access to your account and money for no reasons. It send a verification notification to the same device it is launched on and forgets to login and now stuck in a cycle of login. It would be ideal for the developers to test their updates before implementing them as they are restricting access to funds for no reasons for paying customers. À simple apology is insufficient. Utter nonsense.
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So easy to use
Fantastic way to save and invest your money.
Constant errors
New error with tracking cookies, unable to select what I want to allow. Only option is accept all or bomb out and upset app ( I am not going to accept all tracking). Please sort this out.
Generally good, but Please sort out endless login issues, which continue to get worse. Really frustrating! Could do with additional money market options as no interest paid. Would be better if not limited to trading once in a day, and being able to charge/cancel an individual trade without cancelling everything scheduled. Better information on gains/losses on total account and on individual sipp & isa portfolios.
Generally good, but Please sort out endless login issues, which continue to get worse. Really frustrating! Could do with additional money market options as no interest paid. Would be better if not limited to trading once in a day, and being able to charge/cancel an individual trade without cancelling everything scheduled. Better information on gains/losses on total account and on individual sipp & isa portfolios.
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Simple and effective
Great App frictionless usage. Easy to navigate around and simple to understand it’s mechanics
No customer support
I’ve been using InvestEngine for years and always found it great - even recommending to friends - however I’m genuinely concerned about holding wealth with them after trying to withdraw money. It’s been 3 weeks and the money hasn’t been withdrawn, I’ve raised multiple support requests non of which have had any reply in over 2 weeks. Avoid
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Can’t clear privacy notice
Good app and platform. Been using for a few years with no issues, but in last week or so every time I login a privacy notice pops up and whatever option I choose it says error on your end and won’t save my preferences. Please fix!
Can’t be trusted with my money. Non existent support
I would stay WELL away had I known what I know now. I’d give negative starts if I could!!! The app is fine but it is not possible to get in contact with support if you need any. I have been waiting for several weeks having tried chats and emails and so far have gotten one response with not actually replying to my question. The lack of responsiveness makes me question trustworthiness of a business that holds my money. The moment I can, I will move all of my money out (if they ever goddamn respond to my numerous attempts to communicate)
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Simple system
I like the simplicity. Very cool. One click rebalance. It’s great.
Do better
Logging in always a pain. Constantly asks if I want face id but never updates it to actually include it. I was denied access yesterday as the code to access wasn’t received. No apparent support for this.
Lost money due to a bug
I tried selling my ETFs and kept getting an error. Once that error was finally resolved and I could finally sell the ETF it had crashed by 20% and I’d lost my investment.
I understand investments go up and down and capital is always at risk. However it leaves a horrible taste in your mouth when you try sell and because the app bugs out through no fault of your own all you can do is watch your investment squander away.
I understand investments go up and down and capital is always at risk. However it leaves a horrible taste in your mouth when you try sell and because the app bugs out through no fault of your own all you can do is watch your investment squander away.
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Very slow to action
Definitely lost money due to them waiting to combine multiple people’s investments into one buy event.
Hard to add cash
Apps a bit clunky, but the open banking link is a pain. Didn't work with HSBC, goes down some non existent QR code route, and manual transfer doesn't show you account/sort code to pay into just forces you back into open banking. Unlikely to stay unless maker it easier to invest
Excellent app, but poor service and atrocious login experience
One of the easiest and cheapest ways to invest in ETFs, app layout and features are great and they do an excellent job at balancing flexibility without exceeding jargon. Unfortunately, the UX is made much worse for the atrocious design of their mandatory 2FA and poor support around it. Their 2FA texts and emails have a habit of not arriving on certain days, and they have strict lockout rules, meaning you are quite likely to lock yourself out of your account for a few days at a time before human support fixes it for you over email.
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Great way to invest via ISA
Love how easy it is to invest in more saver ETF’s using your ISA allowance. It allows you to invest in multiple companies in one house. This is a saver and much easier way to grow your future wealth.
An ISA & SIPP powerhouse
This is the best no nonsense app every investor need to have in their armoury. Having never been drawn to investing , this app has given me the confidence and an excellent and simple interface where I can continue my savings in my preferred ETF in my ISA and SIPP using a set and forget approach REGULAR SAVINGS PLAN (Direct Debit/Recurring deposits)
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