Really good but missing a few bits.
Really like the app and platform. Easy to use and looks good. UX better than many other similar systems. Minor gripes include the limited amount of transfer in options, a few missing funds that I would like to have bought and the odd occasion when I couldn’t log in on my phone as it was telling me to approve in the app (on the phone I was trying to log on with!). This last one only happened a few times and in the early days. Been fine for many months. Would recommend (and have done) especially to those who want to keep it fairly simple.
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Overly complicated
Almost completely unintuitive structure
Sipp transfer
My sipp transfer cash has left my investengine account a week ago but hasnt arrived in the destination platform
I have had no explanation whatsoever from investengine and they have not replied to my emails
You need to provide live chat and customer tel number for these urgent occasions to save people being worried days on end
Very unhappy
I have had no explanation whatsoever from investengine and they have not replied to my emails
You need to provide live chat and customer tel number for these urgent occasions to save people being worried days on end
Very unhappy
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App ok but customer service poor
App works ok for me, though not keen on only being able to trade once a day. Worst thing is no replies from customer service and even an ISA transfer in seems to not be actioned for weeks and only then after chasing - but still no email response. Surely you can do better than this…
The money are disappeared
I transferred from my previous Aviva account to here and the pension never arrived. Aviva showed me that the transfer was sent successfully and InvestEngine said that they never received and they don’t show me proofs of contact to Aviva pension.This app is a big scam! Stay away from here! I’m proceeding with a lawyer to find out what happened . They destroyed my life
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Takes forever to do anything
I have just setup an account yesterday and put in a deposit which left my bank instantly, the app requires you to build a custom investment pie which I did and gave the order to invest the pending money, I understand the rules and cut off time but I was within them , my payment cleared but waited all do for the investment order to go through and no success, I have now given up and have requested to withdraw my money with I’m hoping doesn’t take too long. I really like the concept of just holding ETF’s so your not tempted to make silly gambles and also like how you can setup a direct debit through the app but I guess this 1 isn’t for me.
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Great app for investing
I have been using InvestEngine for 18 months now and it’s just brilliant, so user friendly and easy to navigate 😁
Customer service non existent
Good platform, really let down by ultra slow customer support. 2-3 days easily for a reply and no alternative to this such as phone.
No iPad app. Bad 2fa flow
The platform that first this the best is the iPad but shame there is none available for this product.
Don’t vibe code 2fa flow. it has way too many bugs. Jesus it’s fintech app not a personal project.
Don’t vibe code 2fa flow. it has way too many bugs. Jesus it’s fintech app not a personal project.
Failed login back after last update
Email to report over 24 hours, one auto email reply only as far. What am I supposed to do?
Broken updates
Randomly out of the blue the app is failing to login and restricts access to your account and money for no reasons. It send a verification notification to the same device it is launched on and forgets to login and now stuck in a cycle of login. It would be ideal for the developers to test their updates before implementing them as they are restricting access to funds for no reasons for paying customers. À simple apology is insufficient. Utter nonsense.
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So easy to use
Fantastic way to save and invest your money.
Constant errors
New error with tracking cookies, unable to select what I want to allow. Only option is accept all or bomb out and upset app ( I am not going to accept all tracking). Please sort this out.
Generally good, but Please sort out endless login issues, which continue to get worse. Really frustrating! Could do with additional money market options as no interest paid. Would be better if not limited to trading once in a day, and being able to charge/cancel an individual trade without cancelling everything scheduled. Better information on gains/losses on total account and on individual sipp & isa portfolios.
Generally good, but Please sort out endless login issues, which continue to get worse. Really frustrating! Could do with additional money market options as no interest paid. Would be better if not limited to trading once in a day, and being able to charge/cancel an individual trade without cancelling everything scheduled. Better information on gains/losses on total account and on individual sipp & isa portfolios.
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Simple and effective
Great App frictionless usage. Easy to navigate around and simple to understand it’s mechanics
No customer support
I’ve been using InvestEngine for years and always found it great - even recommending to friends - however I’m genuinely concerned about holding wealth with them after trying to withdraw money. It’s been 3 weeks and the money hasn’t been withdrawn, I’ve raised multiple support requests non of which have had any reply in over 2 weeks. Avoid
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Can’t clear privacy notice
Good app and platform. Been using for a few years with no issues, but in last week or so every time I login a privacy notice pops up and whatever option I choose it says error on your end and won’t save my preferences. Please fix!
Can’t be trusted with my money. Non existent support
I would stay WELL away had I known what I know now. I’d give negative starts if I could!!! The app is fine but it is not possible to get in contact with support if you need any. I have been waiting for several weeks having tried chats and emails and so far have gotten one response with not actually replying to my question. The lack of responsiveness makes me question trustworthiness of a business that holds my money. The moment I can, I will move all of my money out (if they ever goddamn respond to my numerous attempts to communicate)
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Simple system
I like the simplicity. Very cool. One click rebalance. It’s great.
Do better
Logging in always a pain. Constantly asks if I want face id but never updates it to actually include it. I was denied access yesterday as the code to access wasn’t received. No apparent support for this.
Lost money due to a bug
I tried selling my ETFs and kept getting an error. Once that error was finally resolved and I could finally sell the ETF it had crashed by 20% and I’d lost my investment.
I understand investments go up and down and capital is always at risk. However it leaves a horrible taste in your mouth when you try sell and because the app bugs out through no fault of your own all you can do is watch your investment squander away.
I understand investments go up and down and capital is always at risk. However it leaves a horrible taste in your mouth when you try sell and because the app bugs out through no fault of your own all you can do is watch your investment squander away.
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