Excellent app, but poor service and atrocious login experience
One of the easiest and cheapest ways to invest in ETFs, app layout and features are great and they do an excellent job at balancing flexibility without exceeding jargon. Unfortunately, the UX is made much worse for the atrocious design of their mandatory 2FA and poor support around it. Their 2FA texts and emails have a habit of not arriving on certain days, and they have strict lockout rules, meaning you are quite likely to lock yourself out of your account for a few days at a time before human support fixes it for you over email.
Show more
Really slow withdrawals
Selling is REALLY slow, sell requests complete at the end of the day but then there’s a two wait before you can submit a withdrawal request and then 2 days to actually get the money, ….what? Why? Ok this would be fine if there weren’t plenty of other brokers offering fee free investing, but come on, nearly a week after submitting a sell request to actually get the money is 2026 is crazy. Compare this with trading212 instant sell, buy, transfer and withdraw all fee free, you’d be crazy to not use this instead. Would not recommend using for this reason.
Show more
No Aggregated Performance History
App is missing a vital feature: Aggregated Performance History. The app needs a 'Total Balance' graph that tracks growth across ALL portfolios combined (ex. ISA, GIA of different investment growth risks) over 1W, 1M, and 1Y periods. Currently, you can only see this data for individual profile, which makes tracking total net worth and % difficult. Please kindly add this!
Show more
Good but frustrating
Platform is good, but app is seriously flaky and needs improvement. Some problems with account not loading correctly when logging in, so no account details available, loging in again usually fixes it, but sometimes problems persist. Secure messaging is needed, customer support is good, but secure messaging from within app would be great. It would also be great if having set up several transactions on my isa it was possible to amend one without having to delete them all and start again.
Show more
The graphs are so slow
The app is alright and I love its ETFs only and SIPP but I find it frustrating how slow the graph loads up on this app. It’s soooo slow. Also it would’ve good to have a watchlist where we can save things we’re on the look out for. I do love the fraction investing on it though, it was the main draw for me.
Show more
