Slow. So slow my phone goes black while waiting
Then I have to start over. And sometimes when it’s spinning and spinning after I have finished the survey, that my phone will come out. Then when I go back in there later, it’ll say that I did two of the four surveys and not all four of them.
It used to work. It doesn't anymore.
The update that happened about 2 weeks ago made this app absolutely horrible to use. I recieved push notifications telling me to fill out my info for the day when I already had (this did not happen prior to that update.) Further, it seems like it doesn't "remember" all of the info that it should. I will update that I [did X medical thing that happens once/week] and where it previously would not ask me about said thing for another week, now it continues to ask as if it had forgotten my previous entires.
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Developers need a new job
The app doesn’t open. At all. Worked for a couple months ok, would take a long time to load but at least it would eventually get you there. Now it doesn’t work at all. I’m supposed to do daily entries, it’s one of the criterias to get paid for this study. But it doesn’t work. Meaning you’re basically doing the study for free. Maybe that’s the goal tho idk
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Worst medical app
I genuinely do not like this app. It’s constantly crashing, there’s always bugs in the server, and most of the time your things won’t send. The help centers do not help and they have some of the worst attitudes ever. It got to the point where me and my clinic were both being ignored by the company. I personally do not think this is an app worth using for any study. Also if you do contact the help center, try to refrain from talking to Megha M.
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Iqvia scribe review
The app works terribly. The first few weeks of the study, it was super quick, never took longer than 2 minutes to load. Fast forward a couple months, it doesn’t load at all whatsoever. I have to complete daily diaries, and I haven’t been able to do them at all. I delete and reinstall everyday, and it makes me sign in and it stays at the loading screen for a long time, and then takes me back to login again. I had it loading for 2 hours, and it still never logged in.
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Hit or miss
The first week after I got it kicked out and lost all my log info and had to get help. Now another week after it’s fixed. Took my password and just spins and spins forever. Not the best for consistency working. Needs a debug.
Stupid
I have a clinical study and i HAVE to submit my diary every day. But every day theres another issue. It either never loads- loads and takes me back to the login screen and repeats, or i put in all my information and the submit button doesnt work. My doctors office gave me a different device to use and i still have the same damn problems. Really just how difficult is it to make this app run properly??? Programming this does not seem difficult, please fix all these bugs. From the reviews it looks like absolutely nothing has changed for at least a year.
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Updated and now I can’t log in
The app automatically updated yesterday and now I cannot login at all. It does not recognize my email or phone number to reset my password. I don’t know what to do.
sometimes doesn’t work
i got a notification from my study that i didn’t do two days this week, but i did every single day without fail. the app is buggy and there needs to be an option for “report an issue” but there’s no option for that. it needs to be more accessible and it’s extremely slow to load.
Problems
Consistent problems with this app. In a study for Mayo and many days I can’t record what I need to
Extraordinarily frustrating app
This app is extremely flakey. It can take tens of minutes to log in. If at all. Most times the app just hangs. Zero feedback. The UX is terrible.
I encourage IQVIA to invest in patient experience. The poor experience significantly impacts survey compliance. This app is an embarrassment.
I encourage IQVIA to invest in patient experience. The poor experience significantly impacts survey compliance. This app is an embarrassment.
Something changed…
App worked great for the first 13-15 weeks of the study, now it takes almost 5 minutes to log in! Even when it finally does, sometimes it spits you out and you have to log back in again. Total PITA when this happens a few times in a row!!!
I checked to make sure that my app had the most current updates (it does) but this is getting really aggravating. What changed?
I checked to make sure that my app had the most current updates (it does) but this is getting really aggravating. What changed?
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Never works
This app was great when I first started for the first few months. Now it either takes forever to load, literally waiting 20 minutes, or just never loads. Used to be a quick 2 second thing. Not anymore. This app is total junk now and the time it takes to do the entries isn’t even worth it now.
User
Easy APP
The company lied to me
I was told I would receive a total of 500.00 worth of gift cards after I complete their asthma study the study has now ended and they only gave me one gift card worth 125.00 now getting the run around for the rest of the gift cards, I was told they have to see if I’m entitled to them. They just used me for my information.
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This app is very easy for me to use
The app tells me when I need to do my study diary and it’s very easy to use.
Never submitted!!!
I have been doing the daily diary for 7 days, submitting it and being told it was submitted. Today I got a call from the clinic saying they had received NONE of them! This is a serious issue for an app that’s supposed to track testing.
TWO DAYS LATER
These guys reached out to me and spent almost 48 hours working with me to figure out why my data wasn’t sending and how to get it to the study. I have never experienced this level of support before and I am incredibly impressed! Thank you!!
TWO DAYS LATER
These guys reached out to me and spent almost 48 hours working with me to figure out why my data wasn’t sending and how to get it to the study. I have never experienced this level of support before and I am incredibly impressed! Thank you!!
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Response from developer
Hello, Thank you for bringing this to our attention. If you can please send an email to our customer service support at ecoasupport@iqvia.com explaining your issue then we will review your specific situation and work with you to resolve any issues. Thank you, IQVIA Support
Great App
Great application for collecting patient reported outcomes.
