Mise à jour pas sympas 🤔
Jusqu’à présent, j’avais réussi à avoir un démarrage de l’application permettant d’être dès le démarrage sur l’onglet sécurité qui affiche d’une très belle manière l’état de la centrale et pas uniquement des petits boutons de couleur dans accueil ! Je remonte ma note dès que c’est possible à nouveau 😝
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New update issue
On NVR can’t now rewind to a specific time……it scrolls and thinks about it then whizzes back to midnight of today. Both front and rear cams
Response from developer
Hello and thank you for your comment. This was rectified on an update after your comment. Could you please check for an App update. Thank you.
Lack of Notifications
Hi, I have the App as part of a monitored alarm system. I was recently called by the monitoring station with regard to a “low battery” signal that the panel had sent (15th October 2026). The “low battery” in question is in a wireless door sensor that actually flagged to the system on the 4th September 2026 so why the signal over a month later? Point I wish to make is that such “faults/flags” should result in a notification on the App rather than just being hidden in some sub-menu. Similarly a notification within the App would act as back-up when receiving calls from the monitoring station especially with the preponderance of scam and cold calls in this day and age. As the alarm siren itself was not sounding I ignored the monitoring station call thinking it was a scam until they called both our key-holders. More notifications please of system “faults” and/or signals to the monitoring station other than an actual alarm trigger. Thanks!
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Ajout fonction
Pouvez-vous ajouter la possibilité de programmer la mise en marche ainsi que la mise à l’arrêt de l’alarme via l’application ? Merci
Intermittent faults
Great when it works. Lots of faults connecting to panel, not setting alarm or off. Shouldn’t be this hard to sort this out in 2026
Bad service
The app is useless I pay for the subscription and yet I can’t work the app to turn on or turn off my alarm remotely. You try and contact them yet no one replies or the app message contact doesn’t work. Waste of money
Sehr gut
Die neue App erhält immer bessere Neuerungen. Top
Poor UX
Poorly thought app. Enabling alarm you can’t simply omit sensors which are not ready. You need to go one by one. Super frustrating.
iOS 27 beware!
Has anyone at Risco thought to test this seriously declining in quality app in any of the betas of iOS 27 the last few months before its public release? Can’t now set an alarm, starts to but then just stops, if an alarm is triggered then the button to disarm does not work and alarm/device statuses never update! Also, why still to date, on opening the app whilst connected to car Bluetooth does it immediately hijack the microphone for which there is absolutely no user/technical reason to do so unless watching a camera feed?? Used to be so good, now practically useless!
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Dépannage
Impossible de joindre mon installateur et ce malgré mail sms et appels.
2 sites sous protection iriso
2 sites à ce jour qui présentent des défauts de fonctionnement
2 sites sans réponse
Qui contacter d’autre sur Lyon?
2 sites sous protection iriso
2 sites à ce jour qui présentent des défauts de fonctionnement
2 sites sans réponse
Qui contacter d’autre sur Lyon?
SAV NON RÉACTIF
3 mois que nous sommes sans alarme et malgré plusieurs message téléphonique , SMS et mail , personne ne nous répond !!!!
Fiable et pratique
Bonne application pour mise en route et arrêt ainsi que les zones partielles. Dommage que la lever de doutes sur IR ne fonctionne plus depuis mises à jour et il serait judicieux d’avoir la possibilité de vérifier le niveau des piles et batteries comme en 2023. Dès que cela sera rétablis je mettrai 5 étoiles.
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Widget
L’application est bien. Je trouve qu’il manque un widget sur l’écran d’accueil
qui permettrai de connaître l’état d’un site particulier. Armé, armé partiel ou désarmé.
qui permettrai de connaître l’état d’un site particulier. Armé, armé partiel ou désarmé.
Problème de connexion
Problème de connexion constant , pas fiable
Need a camera looked at how do I contact you
One of our cameras has failed. We need someone to come and look at it. How do we get someone to do this. There are no contact details we can see on the app.
Please advise
Please advise
Response from developer
Hello. Please contact your Installer that fitted the system.
Pas normal
Payer une application pour voir son alarme se déconnecter constamment
Pas très pratique
L’appli fonctionne à peu près (quoique certaines commandes soient souvent inopérantes) mais elle n’est vraiment pas ergonomique. Il faut vraiment chercher et galérer pour trouver ce dont on a besoin.
New update need more work
Hey Developers
This morning I had an alarm go off and I struggled to turn it off on the app. I ended up turning off at the key pad
This morning I had an alarm go off and I struggled to turn it off on the app. I ended up turning off at the key pad
Dysfunctional app
A sensor failed. The app will not allow me to exclude/omit the sensor rendering the entire system unusable. Poor system. Poor app. Very much regretting this purchase.
Response from developer
Hello. This action depends how your Installer has configure the system. Please contact your Installer.
What absolute rubbish
I changed my password. They said to sign in. They say it’s wrong. Repeat 3 times. Rubbish
