JAL Lounge+ User Reviews

JAL Lounge+
JAL Lounge+
JAL Brand Communications Co.,Ltd.

Customer Experience

Positive experience10.0% of reviews
Neutral0.0% of reviews
Negative experience90.0% of reviews

~ Based on 10 written reviews from the US App Store.

Is JAL Lounge+ Safe?

Not enough ratings yet to assess JAL Lounge+.

Is JAL Lounge+ Legit?

JAL Lounge+ appears legitimate, with a few gaps. AppsHunter Legitimacy Score for JAL Lounge+ is 73/100.

Based on 73 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Works fine

Previous review concerns are not shared. I scanned the QR code at the table, downloaded the app only 1mb, scanned my boarding pass and immediately selected the food. It came in a few minutes. No other info needed so does what it needed to to!

Awful

Asked for a lot of information including your tickets barcode, then regularly crashed. Terrible.

Pointless

Tried to reserve shower but it keeps making you reserve again. There’s no indication of wait time just number of people ahead.

Crashes then little utility

The app requested information, crashed 3 times, then finally opened to reveal: a static map, no food ordering, no amenity details (wine/sake), and the shower queue.
That's it- that's all there is. Not worth the time it takes to download.

QR code service doesn’t work

When I scan the QR code at Table ID aa-126, it only shows the message:
“PLEASE ALLOW THE FOLLOWING PERMISSIONS TO USE THE SERVICE. Request permissions”
But nothing happens when I click. The app doesn’t respond or continue to the menu page.
Please fix this — it’s very inconvenient for customers trying to order food or drinks.
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Please don’t

Even if the app functioned well (it doesn’t), please don’t. Just do a website if you must.

Totally unnecessary and buggy app

JAL needs to scrap this app and act like other airlines who use web based ordering services

Doesn’t Work

Get an enlarged opening screen about permissions. Won’t go
Beyond that - freezes.

Unnecessary

Clunky and unnecessary app which asks for far too much data that is needed to order a plate of food from within a lounge.

useless

Title says it all- too many glitches