Cannot save T&C
As soon as I open the app I must accept the Terms and Conditions before doing anything, but I’m unable to print, save, or copy the text. Only an idiot would accept T&C’s without retaining a copy first.
Limited
Buggy app, all features listed do not work. For example, the ‘Contact Us’ link sends me to a web page that only gives error messages when attempting to submit anything.
Limited utility- ditto
In this day and age, it continues to astound and disappoint me that this app is so basic. So frustrating. Could you PLEASE add some simple graphs that show 1 month, 1 year, YTD, 3, 5 year trends? It can’t be that hard :) this is such an awesome company otherwise. Please??? Thanks in advance.
So basic but not very helpful
Needs more features. Can’t check history. You can check the current balance. You can’t see any performance history or any graphs. It’s so basic. Why would they not add that to the app. It’s pretty worthless if I have to go to the main website for any additional information.
Ap is useless
It keeps asking me to sign in when I have facial recognition activated. Also there is no place to see performance for 1 week, 3 months, 1 year, also 5 years. The AP is outdated; I recommend the Janus management to look and learn from what other competitors like Robinhood is offering to their clients, then make improvements.
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Missing basic functionality
I consolidated accounts into Janus. I miss a lot of features I had in other accounts. Things like retirement calculators and even just a simple chart showing historical performance. I’ve made an excel spreadsheet I fat finger my balance into periodically to see how much money I’m losing.
The App is Horrendous
The app has such an aggressive log-in screen where I almost have to reset my password everytime I open the app. Better off just accessing it on a desktop, which is a bummer.
Current balance?
App shows 4 days old balances as current. I want to see my current balances not 4 day old ones.
Pretty good
Simple app that works
Can’t Log In anymore.
I used to use this app regularly. Now, for whatever reason, it won’t let me log in anymore. WORTHLESS!!!
Lacking.
For a top-rated financial institution, this app is severely lacking in almost every aspect. Minimal presentation of balance, performance, daily change, etc to the user. Presentation of data in a visual format is nonexistent. Janus can do much better than this.
Limited Utility
Overall a simple and straightforward app for checking account balances but could use additional features to be more useful and provide more performance details. Currently, the app only shows current balance, daily change, and NAV. Rates of return ( monthly, quarterly, etc) and time series charts of account balances (daily or quarter-ending balances) would be two features to better inform the user of account performance.
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Overall good if you’re a customer with them
Overall good app. Easy to navigate. Withheld one star due to what I guess is a policy of requiring you to verify with a sms security code every login. Login from mobile does not require this/can be disabled and is just as face with auto filled passwords verified by the same Face ID the app uses.
Would much prefer if app only required verification with code for transactions as my most frequent in app action is just checking NAV/balance.
Would much prefer if app only required verification with code for transactions as my most frequent in app action is just checking NAV/balance.
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Solid app for retail investors
Janus Henderson has done a great job designing a user friendly app that allows retail investors access to their investments. All the information is easily accessible. I am frequently looking for my statements/tax forms and this app makes things easy to find.
