Poor Customer Service
The app continues to not allow me to login and customer service has not resolved the issue after multiple attempts.
Doesn’t work
This app will not work. I moved into a JBG apartment months ago and whenever I try to create an account it says “service error”. What’s the issue with it? Can this be fixed?
Bug that won’t let me finish walkthrough
This app erased my walkthrough information when the due date changed and then when I filled it out a second time again was unable to submit my walkthrough. It just takes me back to the home page. This is incredibly frustrating.
Broken app
This app constantly signs you out, and recently I cannot log in. It says that my sign in was not authorized and asks me to reset my password. I troubleshot and signed in with the exact same login information on the computer instantly. This app is currently useless.
Nothing but bugs
Constantly glitching, shows I have multiple unread notifcations no matter what I do, can’t register visitors for only certain times
Login Not Working
Gotta pay that rent. Help me out, dudes!
So Buggy
This app is so buggy after the update and the new look is horrible. Push notifications no longer work on devices.
New Update (5) Terrible
Recently the app updated to a new interface. With this new update, I am constantly signed out of the app, which results in me missing important, time-sensitive notifications. Additionally, the app no longer recognizes my username and password. And then, when I try to reset my password, I can’t even finish the process because the app is broken. It will say “Password not recognized. Please press reset password below” when I’m already in the reset password process screen…
Very upsetting.
Very upsetting.
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Terrible app. Very buggie
This would be a great app if it worked. Full of bugs. So far I’ve had to delete and re download 5 times the past few months.
App keeps crashing
The app keeps crashing, none of the widgets work after installing. The older version was so much more stable. It’s impossible to use.
App Continuously Frozen
App is completely nonfunctional (constantly frozen with no ability to do anything) after update - please fix.
Update is unusable
The app launches but freezes on start, hit or miss if you can get it to work after you kill it and restart. Absolutely useless compared to the previous version.
Problem on your app
I can’t open your app on my iPhone 13.
New version of the app is horrible
Constantly crashes, can’t add guests
Keeps crashing
Keeps crashing cant do crucial apt things
App started crashing
App randomly started crashing and I can’t open it
Terrible app. Very buggie
This would be a great app if it worked. Full of bugs. So far I’ve had to delete and re download 5 times the past few months.
Guest list Broken
The ability to add guests and visitors to units is broken. It says guest is registered, then the guest does not appear on the list. This had worked 6 months ago and now has a bug that needs to be resolved.
Privacy Concerns
This app collects a lot of data. Meanwhile, JBG recently updated its “privacy policy” to give the company sweeping rights over the what it can do with that data. As someone who’s read that policy, I won’t use this app—and others should be wary of it, too.
Activation Code wont work
Absolutely useless app. I can't get past the activation code screen no matter how many times I enter the code that's sent to me. It doesn't matter if it's sent via text or email. The app rejects it every time and says the codes don't match even though I enter the correct code.
