Terrible just terrible interface
The only thing this is useful for is producing your QR code. That’s it. Nothing else is conducive. I get it’s a budget gym but the app should at least do the basics. You can’t see how busy the gym is. You can’t book anything on the timetable. No workouts or equipment demos on the app. Trying to sign in as a JD+ member is like finding Wally. And when you finally do log in it’s horrendous to navigate. It’s poorly and lazily designed.. a schoolkid could code it better.
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Nothing works
No streams, no workout tracking, cannot search for workouts.
No functionality
I expected a lot more! In comparison to the gym group which costs A LOT LESS the app is useless! It has absolutely no functionality
Rubbish App
JD Gyms are spot on and full of the latest equipment- then there’s the horrible app!! Yes, it gives you access to the gym, but that’s it.. The PureGym app monitors and tracks your visits, awarding “badges” for milestones - so something as simple as this would be good!!
Very poor
The app is extremely basic. The one thing I would love it to have is to track the live capacity of my chosen gym. My old gym had it and it was extremely useful be able to plan when to go to the gym.
Doesn’t work
Won’t let me into the gym, and it’s after hours so there’s no staff to let me in either.
worst gym app
Put a live tracker of how many people are there it’s not hard! you have to scan to get in so should be able to show how many people have.
Cr*p unresponsive app
The app is very sketchy when it comes to loading up, especially qr codes to enter. Classes calendar works intermittently. You can tell it was developed on the cheap.
Entry & Exit Awful - so slow - causes queues
This app is awful. It’s so slow to open and even slower to create the QR code to let you in and out of the gym. Always huge queues waiting for the app to load so that people can get in and out the gym. Causes lots of complaints and unhappy customers. Also lots of unhappy staff having to alway let people in and out.please sort this out!
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Fix please
My app won’t send me a password reset email so I can’t open the app
It’s fine…
Does everything it says, but I wish there was a watch version for gym entry and exit, instead of needing my phone.
MAJOR APP REVAMP NEEDED
Honestly, This app really needs a MAJOR overhaul. If you look at competitors like PureGym or The Gym Group, their apps are miles ahead in terms of functionality and user experience. I’m genuinely surprised JD hasn’t invested more into improving this app. It feels very basic and lacks many of the features you’d expect from a leading gym chain.
Features like an activity tracker and a live gym occupancy count should be standard. Being able to see how busy the gym is at different times helps members plan their visits and avoid peak hours, making for a much better overall experience.
At the moment, the app feels very bare bones and doesn’t reflect the premium image of the gym itself. If I could give it zero stars, I would.
Features like an activity tracker and a live gym occupancy count should be standard. Being able to see how busy the gym is at different times helps members plan their visits and avoid peak hours, making for a much better overall experience.
At the moment, the app feels very bare bones and doesn’t reflect the premium image of the gym itself. If I could give it zero stars, I would.
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Stuck in gym
You need wifi to generate a qr code to enter or exit the gym, which is fine until your data runs out whilst inside. Couldnt find any members of staff to ask for the wifi password so had to beg a stranger for a personal hotspot. Terrible design, will be returning to puregym where you can use a pin to enter or exit
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Needs a live crowd tracker
Great app but please make a section that could track live crowds and tell me how busy my gym is at the time. Every time someone scans in then can update the live crowd tracker. That would be a great addition and super helpful!
New member locked out
Can’t access gym even though I’m entering the correct credentials. Requesting a new password to the correct email, nothing received after several attempts. It’s 22.34, there’s no 24/7 contact line, there’s no live chat and I’ve driven accrued town just to watch people in the gym from my phone. Not pleased.
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QR code
The QR code its buggy. In enfield it scans the entrance door but doesn’t scan the next set of doors despite the fact that I went 2 days ago. Not only me but it happened to 4 different people that I know. URGENTLY they need to update the app. And shouldn’t let people go in the gym once a day.
App is very barebones
App is very barebones and doesn’t reflect the quality of the gyms to be honest. This app URGENTLY needs a tracker of how many people are at your gym so you can see how busy it is, as someone with autism I prefer to go on off peak hours but even then sometimes its still too busy, having a count of members at the gym and an indicator saying how busy the gym is would be great. Also a gym activity section so you can see how many days of the month/week you have been to the gym to track progress.
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Review
It will take your money, very hard to cancel your gym membership. dont ever try to me a part of this gym
App is far too basic
My concern is the same as about the other 80% of the reviews here. The app essentially serves no purpose other than acting as a key.
Terrible
I couldn’t over how bad the app is. I even re-downloaded it to check if I had all the functionalities. No option to see how many people currently in the gym, no option to track how many times you’ve been, no workout videos provided, no info on equipment. All of this is available on other budget friendly gym apps including PureGym and Gymgroup. Please consider improving your app to reflect your modern gym facilities so we can use it for more than just scanning a barcode. You can’t even book classes on the apps.
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