MAJOR APP REVAMP NEEDED
Honestly, This app really needs a MAJOR overhaul. If you look at competitors like PureGym or The Gym Group, their apps are miles ahead in terms of functionality and user experience. I’m genuinely surprised JD hasn’t invested more into improving this app. It feels very basic and lacks many of the features you’d expect from a leading gym chain.
Features like an activity tracker and a live gym occupancy count should be standard. Being able to see how busy the gym is at different times helps members plan their visits and avoid peak hours, making for a much better overall experience.
At the moment, the app feels very bare bones and doesn’t reflect the premium image of the gym itself. If I could give it zero stars, I would.
Features like an activity tracker and a live gym occupancy count should be standard. Being able to see how busy the gym is at different times helps members plan their visits and avoid peak hours, making for a much better overall experience.
At the moment, the app feels very bare bones and doesn’t reflect the premium image of the gym itself. If I could give it zero stars, I would.
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App is very barebones
App is very barebones and doesn’t reflect the quality of the gyms to be honest. This app URGENTLY needs a tracker of how many people are at your gym so you can see how busy it is, as someone with autism I prefer to go on off peak hours but even then sometimes its still too busy, having a count of members at the gym and an indicator saying how busy the gym is would be great. Also a gym activity section so you can see how many days of the month/week you have been to the gym to track progress.
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Terrible
I couldn’t over how bad the app is. I even re-downloaded it to check if I had all the functionalities. No option to see how many people currently in the gym, no option to track how many times you’ve been, no workout videos provided, no info on equipment. All of this is available on other budget friendly gym apps including PureGym and Gymgroup. Please consider improving your app to reflect your modern gym facilities so we can use it for more than just scanning a barcode. You can’t even book classes on the apps.
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Registration???
Because of a very poorly thought out app, I chose another gym. I don't have an account, I wanted to register but I had no where to go. The person who made the app is brainless.
Very bad app
Idk what to say, this app makes me stressful. It’s a shame bc gym so nice. Do smth with it!!!
Impossible to cancel
If you are struggling with money, don’t get this gym membership. They ignore all your emails about cancelling for that month just as a way to squeeze that last payment out of you and THEN they cancel it. That’s why they say to give 30 months notice which doesn’t make sense. You can cancel any other subscription instantly but not JD gym. Terrible system.
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Offers are misleading and the app is dreadful
Lots of misleading offers £15 for the month cancel whenever etc etc. not true, the response from CS takes up to 10 days. Yes 10! Dreadful company use another gym
Basic app which really lets the gym down
The app is only useful for accessing the gym. I expected to see alot more
- a tracker of some sort, with entry and exit times
- visibility of how busy the gym is
- option to book PT
- basic workout plans for beginners
I have other fitness tracking apps on my phone but expected my gym to offer more than a QR code
- a tracker of some sort, with entry and exit times
- visibility of how busy the gym is
- option to book PT
- basic workout plans for beginners
I have other fitness tracking apps on my phone but expected my gym to offer more than a QR code
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Poor App
This app basically only gives you a QR code to get into the gym that’s it. There’s no way to track how many times I’ve signed in or monitor my gym visits, no progress tracking, and almost nothing useful beyond basic entry and class timetables. For a gym app in 2026 this feels really bare‑bones and underdeveloped. JD Gyms needs to add proper user features like visit history and workout tracking otherwise it’s just a QR code generator.
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App is terrible
App barely functional, unable to find membership number to freeze my account whilst i go away.
needs apple wallet support
.
App could be better
Gym itself is fantastic, but the app really lets it down. Would be better to have a feature to show how may people are in the gym and your previous gym usage etc the app is really only for a code to get in and to view the timetable of classes
Too Basic
Please add how many people are in the gym live, surely this isn’t difficult to implement - other gyms can do this with ease.
Your competitors have much better apps, on some the main gym apps it can create a custom training plan for you, exercise diaries, suggestions and implementing AI in exercises as well as videos on how you correctly use machines.
Other apps also ask you what your goals are as well as suggesting workouts for certain things.
There are cheaper gyms that provide better service through their apps like The Gym Group or PureGym.
Please implement a complete overhaul of your app. I feel like I’m missing out on benefits with other gyms.
Your competitors have much better apps, on some the main gym apps it can create a custom training plan for you, exercise diaries, suggestions and implementing AI in exercises as well as videos on how you correctly use machines.
Other apps also ask you what your goals are as well as suggesting workouts for certain things.
There are cheaper gyms that provide better service through their apps like The Gym Group or PureGym.
Please implement a complete overhaul of your app. I feel like I’m missing out on benefits with other gyms.
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Lacklustre
The gym itself is fine. The app does nothing more than let you in and book classes.
Keeps asking me to have notifications turned on even though I’ve pressed no countless times.
There is nothing else on this app, compared to the gym group app it’s very behind - add a log of time spent in the gym or how many people in the gym currently.
Needs serious improvement!
Keeps asking me to have notifications turned on even though I’ve pressed no countless times.
There is nothing else on this app, compared to the gym group app it’s very behind - add a log of time spent in the gym or how many people in the gym currently.
Needs serious improvement!
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Disappointingly basic
The gym itself is good but this app really lets the experience down. Its functionality is so basic and a long way behind other gym apps, I was honestly shocked when I first joined.
Also very disappointing to read that the same comments have been made as long as four years ago in the reviews below, and nothing has been done to improve it. Ignoring your members’ feedback is not something a properly customer-focused company should be doing.
Come on JD, please sort this out. Considering what we pay as a monthly, we expect better.
Also very disappointing to read that the same comments have been made as long as four years ago in the reviews below, and nothing has been done to improve it. Ignoring your members’ feedback is not something a properly customer-focused company should be doing.
Come on JD, please sort this out. Considering what we pay as a monthly, we expect better.
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Terrible
Doesn’t tell you how many occupants are in the gym or any info atall would be helpful !
Useless
This app hasn’t improved from when I first joined JD Gyms. Still can’t book into any classes
Amazonmusic69Need to add more app features
Can’t even see how many is in the gym like other apps or stats on peak times etc
Activity feed
App is ok but only thing missing is an activity feed
App features
Right of the bat this is a terrible app. For a company that is so big and they have 100+ gyms I don’t know how they’ve gotten away with a pathetic app like this. Absolutely shocked at how bad it is. It feels like I’ve been taken back in time or as if I created this app in ICT in school. I probably would’ve done a better job.
I hate to say it but “The Gym Group” “Puregym” “Everyone Active” all their apps are user friendly and decent. They let you know how many people are at the gym, allow you to book, allow you to see some workouts to try at the gym, track your attendance. This app is just for the QR code. I’m sure it’s not expensive to hire someone to re do the app. Hell I’ll find someone!
I hate to say it but “The Gym Group” “Puregym” “Everyone Active” all their apps are user friendly and decent. They let you know how many people are at the gym, allow you to book, allow you to see some workouts to try at the gym, track your attendance. This app is just for the QR code. I’m sure it’s not expensive to hire someone to re do the app. Hell I’ll find someone!
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