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The Gym Group

The Gym Group

by The Gym Limited

803 ratings
412 reviews
💪 Health & Fitness
⚽ Sports
Free

Details

  • Released
  • Updated
  • December 18, 2018
  • July 3, 2026

Features

Developer

The Gym Limited
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📌Ready
Reviews summary↘︎
⭐412
Reviews↘︎
📝19+ tags
Tags↘︎
❓5 answered
FAQ↘︎
📦~ in 3 weeks
Updates frequency↘︎
🖼️Get Icon
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About

Access your gym with contactless entry, plan your visits by checking real-time capacity, and book classes. Discover personalized workouts, access on-demand video sessions, and manage your membership and exclusive deals.

✓Contactless gym entry
✓Real-time gym capacity checker
✓Class booking and management
✓Personalized workout recommendations
✓On-demand video workouts
✓Membership management
✓Partner deals
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What users say

Summarized from real user reviews of The Gym Group. Based on 803 reviews and a 4.7/5 average, it highlights the 6 positives and 6 negatives reviewers mention most about this Health & Fitness app.

Positive things

  • 🚀Easy to use app
  • 🔒Secure access with QR code
  • 👍Helpful staff and trainers
  • 💡Variety of classes and workouts
  • 🚀Convenient 24/7 access
  • 👍Clean and well-equipped gyms

Negative things

  • 🐛Buggy app with crashes and glitches
  • 🔍Lack of customer support responsiveness
  • 💰Unfair cancellation and refund policies
  • 🚫Restricted access after cancellation
  • 🤔Inconsistent app updates and features
  • 🕰️Unreliable gym capacity tracking
See all reviews

What's New in The Gym Group

7.7

July 3, 2026

Bug fixes and performance enhancements

User reviews

Most RecentHighest RatedLowest Rated

App does not work

Can’t login and use app. So can’t scan into the gym or book onto classes
l6427l6427

Gym group

I enjoy my sessions at the gym but was a little bit annoyed when i was told i can’t leave my bike inside the foyer when there is no sign saying no bikes aloud and received a warning but other than that good gym
tylerkidneytylerkidney

App

Not liking how the figure for my gym,went from giving me updates on people in,to now a percentage
dazcoupdazcoup

Money

Expensive ash wallah
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Ben Yakoubi

Why have I been refused entry today at 7.45 pm ?

U got your direct debit which you charged another £ 5 extra it should be £14.99 monthly advertised in the concourse . Please explain ….
Ben YakoubiBen Yakoubi
See 407 more reviews

User experience

🐞

Reported Bugs

5 issues

QR code scanner not working

Bug

Workout tracking data loss

Bug

Membership status not updating correctly

Bug

Inability to add/change home gym

Bug

Login issues and app freezes

Bug
✨

Requested Features

5 requests

Live gym capacity widget

Feature

Ability to unfreeze membership in-app

Feature

Offline workout video downloads

Feature

Personalized workout recommendations

Feature

Option to book personal training sessions

Feature

FAQ

What can I do with The Gym Group app?

The app allows you to gain contactless entry to your gym by scanning a QR code. You can also check real-time gym capacity to plan your visit, book and manage classes, and access a Workout Hub with personalized recommendations and on-demand video workouts.

How do I use the app for gym entry?

To gain entry, simply open the app and scan the QR code displayed within the application at the gym's entrance. This provides quick and easy access to your facility.

Can I book fitness classes through the app?

Yes, you can book any available classes at your gym directly through the app. You can also manage your existing bookings and organize sessions like inductions or PT tasters.

What kind of workouts are available?

The app features a Workout Hub with personalized workout recommendations for all fitness levels. It also includes an extensive exercise library for custom workout creation and links to helpful exercise videos. Additionally, members get unlimited access to hundreds of on-demand video workouts from Fiit.

Is there a cost to use The Gym Group app?

The app is free to download and use for members of The Gym Group. It is designed to enhance your membership experience without additional charges.