Brilliant class
Fantastic trainer
Unhelpful Payment features
There’s some update on the app regarding direct debit payments. Firstly, no notice was given regarding this update, as I just observed I was unable to process payment manually after missing my direct debit on the same day. All I kept seeing was that a £15 admin fee had been immediately charged.
There is no proper guidance on how to seek help to waive the fee. The form option was highly unhelpful. I only stumbled on the live chat but it was too late to waive the fee. Even worse, a direct debit date cannot be changed- so if one is in a situation where they can’t meet up with making payments on the date they joined the gym, it is rather unfortunate for the person.
This is quite annoying and frustrating.
There is no proper guidance on how to seek help to waive the fee. The form option was highly unhelpful. I only stumbled on the live chat but it was too late to waive the fee. Even worse, a direct debit date cannot be changed- so if one is in a situation where they can’t meet up with making payments on the date they joined the gym, it is rather unfortunate for the person.
This is quite annoying and frustrating.
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Can’t unfreeze my membership
I froze my Ultimate membership for one month and attempted to unfreeze it this morning, but the app repeatedly crashes and displays the message: “Something must be tangled. We’re not quite sure where things went wrong.”
This is extremely frustrating and unacceptable. I have never missed a payment and have always kept my membership in good standing, yet I was refused access to the gym at 3am because of an issue with your app.
If I am paying for a membership, I expect to be able to access the gym when I choose to, particularly when I have done everything required on my side. It is not acceptable for a technical issue with your app to prevent me from using a service I am paying for.
This is extremely frustrating and unacceptable. I have never missed a payment and have always kept my membership in good standing, yet I was refused access to the gym at 3am because of an issue with your app.
If I am paying for a membership, I expect to be able to access the gym when I choose to, particularly when I have done everything required on my side. It is not acceptable for a technical issue with your app to prevent me from using a service I am paying for.
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Abou workout
He is a top PT his classes get the very best out of you so glad to be back at his 💪🏻💪🏻workouts 💪🏻💪🏻
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Scanner now updated thank you