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The Gym Group

The Gym Group

by The Gym Limited

818 ratings
473 reviews
💪 Health & Fitness
⚽ Sports
Free

Details

  • Released
  • Updated
  • December 18, 2018
  • September 9, 2026

Features

Developer

The Gym Limited
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❓5 answered
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About

Access your gym with contactless entry, plan your visits by checking real-time capacity, and book classes. Discover personalized workouts, access on-demand video sessions, and manage your membership and exclusive deals.

✓Contactless gym entry
✓Real-time gym capacity checker
✓Class booking and management
✓Personalized workout recommendations
✓On-demand video workouts
✓Membership management
✓Partner deals
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What users say about The Gym Group

Reviews of The Gym Group are mixed: the Health & Fitness app is rated 4.7/5 from 818 App Store ratings. What users like most: easy to use app, secure access with QR code. Top complaints: buggy app with crashes and glitches, lack of customer support responsiveness. Summarized from real user reviews.

Positive things

  • 🚀Easy to use app
  • 🔒Secure access with QR code
  • 👍Helpful staff and trainers
  • 💡Variety of classes and workouts
  • 🚀Convenient 24/7 access
  • 👍Clean and well-equipped gyms

Negative things

  • 🐛Buggy app with crashes and glitches
  • 🔍Lack of customer support responsiveness
  • 💰Unfair cancellation and refund policies
  • 🚫Restricted access after cancellation
  • 🤔Inconsistent app updates and features
  • 🕰️Unreliable gym capacity tracking
See all reviews

What's New in The Gym Group

7.8.1

September 9, 2026

Minor bug fixes.

User reviews

Most RecentHighest RatedLowest Rated

Bad customer service

The gym in staples corner have no sense of customer service if you asked them a question they will say sorry go online we r busy I was with a family of four now am on my own soon I will leave
King of kings 2025King of kings 2025

Awful refurbishment

The recent refurbishment has limited the space for classes.
There is absolutely no need for a female-only area (it feels non-inclusive).
The dark grey painting is not only not on brand, but it also creates a gloomy and oppressive atmosphere.
Trainers are great.
Test9876xdfTest9876xdf

stupid app not working at all

paid for ultimate, when I headed to the gym it showed my account was inactive. No staff was there to help. Tried to cancel it and it took a week. I tried to repurchase it and it ended up still the same issue. Waste of time!!!!
Trash apppppp3Trash apppppp3

No apple health sync

Doesn’t work with apple health
XXSD_1XXSD_1

Pin

My pin doesn’t work for some reason
andynoy10andynoy10
See 468 more reviews

User experience

🐞

Reported Bugs

5 issues

QR code scanner not working

Bug

Workout tracking data loss

Bug

Membership status not updating correctly

Bug

Inability to add/change home gym

Bug

Login issues and app freezes

Bug
✨

Requested Features

5 requests

Live gym capacity widget

Feature

Ability to unfreeze membership in-app

Feature

Offline workout video downloads

Feature

Personalized workout recommendations

Feature

Option to book personal training sessions

Feature

FAQ

What can I do with The Gym Group app?

The app allows you to gain contactless entry to your gym by scanning a QR code. You can also check real-time gym capacity to plan your visit, book and manage classes, and access a Workout Hub with personalized recommendations and on-demand video workouts.

How do I use the app for gym entry?

To gain entry, simply open the app and scan the QR code displayed within the application at the gym's entrance. This provides quick and easy access to your facility.

Can I book fitness classes through the app?

Yes, you can book any available classes at your gym directly through the app. You can also manage your existing bookings and organize sessions like inductions or PT tasters.

What kind of workouts are available?

The app features a Workout Hub with personalized workout recommendations for all fitness levels. It also includes an extensive exercise library for custom workout creation and links to helpful exercise videos. Additionally, members get unlimited access to hundreds of on-demand video workouts from Fiit.

Is there a cost to use The Gym Group app?

The app is free to download and use for members of The Gym Group. It is designed to enhance your membership experience without additional charges.