Brilliant class
Fantastic trainer
Unhelpful Payment features
There’s some update on the app regarding direct debit payments. Firstly, no notice was given regarding this update, as I just observed I was unable to process payment manually after missing my direct debit on the same day. All I kept seeing was that a £15 admin fee had been immediately charged.
There is no proper guidance on how to seek help to waive the fee. The form option was highly unhelpful. I only stumbled on the live chat but it was too late to waive the fee. Even worse, a direct debit date cannot be changed- so if one is in a situation where they can’t meet up with making payments on the date they joined the gym, it is rather unfortunate for the person.
This is quite annoying and frustrating.
There is no proper guidance on how to seek help to waive the fee. The form option was highly unhelpful. I only stumbled on the live chat but it was too late to waive the fee. Even worse, a direct debit date cannot be changed- so if one is in a situation where they can’t meet up with making payments on the date they joined the gym, it is rather unfortunate for the person.
This is quite annoying and frustrating.
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Can’t unfreeze my membership
I froze my Ultimate membership for one month and attempted to unfreeze it this morning, but the app repeatedly crashes and displays the message: “Something must be tangled. We’re not quite sure where things went wrong.”
This is extremely frustrating and unacceptable. I have never missed a payment and have always kept my membership in good standing, yet I was refused access to the gym at 3am because of an issue with your app.
If I am paying for a membership, I expect to be able to access the gym when I choose to, particularly when I have done everything required on my side. It is not acceptable for a technical issue with your app to prevent me from using a service I am paying for.
This is extremely frustrating and unacceptable. I have never missed a payment and have always kept my membership in good standing, yet I was refused access to the gym at 3am because of an issue with your app.
If I am paying for a membership, I expect to be able to access the gym when I choose to, particularly when I have done everything required on my side. It is not acceptable for a technical issue with your app to prevent me from using a service I am paying for.
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Abou workout
He is a top PT his classes get the very best out of you so glad to be back at his 💪🏻💪🏻workouts 💪🏻💪🏻
Scanner
Scanner now updated thank you
Contact the gym
All in all I love the gym and app is easy to use. My issue is that the fitquest machine hasn’t worked at my gym for a fortnight now, (it just says it’s being upgraded) it’s how I keep a track of my progress. At the times I go there is no one to ask what’s happening and there isn’t a contact feature in the app.
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Worst management ever
I was charged direct debit when I cancel the gym. The call support is unavailable. The chat took 3 hours to come back to me. Once they came back - they have written that I have stepped away and they closed the dialogue. Of course I stepped away after 3 hours!!! This is such a bad service. Unacceptable
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Gym clocking
My clockings were sorted. I’m very happy all my clockings are showing💪
Best place to build fitness.
Become a better you in the GymGroup💪
Buggy! (I can’t change my gyms)
After the most recent update, I’ve been unable to update (or even see!) my other gyms despite having multi-gym access (I have the Ultimate membership).
Access to gym
Paid everything but can’t access the gym . Waiting outside Dudley gym and pressing buzzer. Wow gym manager want to see me 🤒
Would give 0 stars if i could
Absolutely useless app and equally frustrating support system. I froze my membership temporarily while I was away, then requested to unfreeze it when I returned. I was told it would take around 20 minutes — it has now been over a week and my membership is still frozen.
The app still shows an “Unfreeze membership” button, but every time I press it I get an error saying, “You’ve overstretched – We’re sorry, you don’t have access to this page.” So the app recognises that my membership is frozen, gives me the option to unfreeze it, and then doesn’t actually allow me to do so.
I contacted support and the automated system was completely incapable of resolving the issue. Even worse, it then closed my query without any approval despite the problem still being unresolved.
I’m paying for a gym membership I currently cannot use because of what appears to be an issue with their own system, and there seems to be no straightforward way to get an actual person to fix it.
If zero stars were an option, that is what I would give it.
The app still shows an “Unfreeze membership” button, but every time I press it I get an error saying, “You’ve overstretched – We’re sorry, you don’t have access to this page.” So the app recognises that my membership is frozen, gives me the option to unfreeze it, and then doesn’t actually allow me to do so.
I contacted support and the automated system was completely incapable of resolving the issue. Even worse, it then closed my query without any approval despite the problem still being unresolved.
I’m paying for a gym membership I currently cannot use because of what appears to be an issue with their own system, and there seems to be no straightforward way to get an actual person to fix it.
If zero stars were an option, that is what I would give it.
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Unable to book free gym passes
Not very happy with the way we have to use the free gym passes. You can’t cancel the booking once it has been made,sometimes you can’t select the dare you want to book and can’t select the gym you want either. Messy process
Cannot sign up to gym
I wanted to start my gym journey today and I cannot buy a membership. Your website or app gives no other direction of how to go about doing that.
App does not work
Can’t login and use app. So can’t scan into the gym or book onto classes
Gym group
I enjoy my sessions at the gym but was a little bit annoyed when i was told i can’t leave my bike inside the foyer when there is no sign saying no bikes aloud and received a warning but other than that good gym
App
Not liking how the figure for my gym,went from giving me updates on people in,to now a percentage
Money
Expensive ash wallah
Ben Yakoubi
Why have I been refused entry today at 7.45 pm ?
U got your direct debit which you charged another £ 5 extra it should be £14.99 monthly advertised in the concourse . Please explain ….
U got your direct debit which you charged another £ 5 extra it should be £14.99 monthly advertised in the concourse . Please explain ….
Not letting me login in
The app logged me out and now not letting me login
