Great
Great
No good
I dont like this gym
Decent features but poorly executed
The app is great in theory but it glitches like crazy, the QR code scanner for the door barely works and the progress tracker often fails to update
No good
No good
Time tracking
On the app it didn’t log me in a going to the gym today and still says go gym for the first time even though I went yes this is a new membership but I still went in this membership and it says I didn’t so it doesn’t help me track my time/ progress
Great app but FitQuest feature is no longer working
I really like the app but one of my favourite features - the Fitquest machine data - is no longer working
Fasii
No upgrade gym in Leyton London
Hate this place
Just made my account and it’s not letting me joke
There ain’t even nobody to talk to
There ain’t even nobody to talk to
App is awful
Constantly pops up a message saying something went wrong try again later. Can’t change the gym capacity to show how many people in instead of %. Just an all-round wonky app
Profits Over Member Experience
The Gym Group clearly prioritises profits over customer experience. The facility is constantly overcrowded—even outside of peak hours—and the lack of available equipment makes working out challenging. It may be cheap, but the quality falls well below what you pay for. I do not recommend The Gym Group.
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Mrs D
Very Clean Gym, let hope users maintain it
Good gym
Good app tell how long u have been in and the gym group in town Doncaster is a good gym 2 floors one up stairs and one downstairs
2GB size is ridiculous
I need this app to enter my gym but due to it also including a load of random workouts I don’t want to use it’s over 2GB in size.
I like the feature where you can see how busy the gym is but may just switch to using the pin to save space on my phone.
I like the feature where you can see how busy the gym is but may just switch to using the pin to save space on my phone.
Code is taking too long to activate
They had this problem for years and still won’t fix it, the app doesn’t update until who knows when, and the code will start to work not before 20 minutes, I’ve been outside the gym for an hour now and still can’t get in. But at taking the money for the membership they’re very quick.
Customer service is non existent
Trying to contact anyone or find out whats currently going wrong is simply impossible.
Machine blocking
Really enjoying the Gym recently. There is one issue that needs addressing that is people sitting on Resistance machines looking for long periods on their phones stopping others from using the equipment. There should be a big notice on the gym wall telling users not to do this.
Decent
Easy to scan in and out. However, saved workouts should be easier to open from home (especially if I’ve scanned in!); I should be able to log weight lifted against each workout, instead of just a fixed workout I can check off (so I can track my improvements); and home should indicate whether, as an ‘off peak’ customer, I can access the gym right now (just writing ‘off peak’ at the top is useless)
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Wrong membership
Give me the wrong membership and won’t change it now , won’t be renewing worst gym I’ve been to.
Kerry
This gym is clean and tidy, I would like to see cleaning stations so you can clean machines after every use, this gym is amazing it has everything friendly helpful staff 100 percent recommend
I can’t talk to customer service
I’ve looked online and through the app and can’t manage to find customer services to help me with a problem. I keep getting sent in circles and can’t even talk to an automated system let alone a real person