I can’t talk to customer service
I’ve looked online and through the app and can’t manage to find customer services to help me with a problem. I keep getting sent in circles and can’t even talk to an automated system let alone a real person
Cancel payment sucks
There should be a certain button or system for cancelling. I should be able to cancel whenever I want rather waiting for customer care people to help me . I feel scammed after paying without any reason while I asked them to cancel and they didn't. Worthless app
Mr Jaber Ahmed
Ivanka is an absolutely fantastic instructor! Her classes are energetic, motivating, and always a brilliant workout. Highly recommend training with her at The Gym Group!
The gym group
Good gym good people
1gb of document storage?!
I had to delete this because of the absurd amount of space it takes up for documents and data. Why??
Always money
I freeze my account but still have 4 days to go and I thong it is gonna work my 4 days and I freeze because I’m no in the country for a month so because I have neurodivergent brain I try to do things in advance but now I can’t go to the gym if I unfreeze I have to pay for 3 days that already pay..
Code
My code didn’t access
Don’t like the new update
I don’t like how it now tells you the percentage full in the gym, and if you want to see how many people you have to click on the percentage and then wait for it to load. Wish you had a choice like a preference of which one you wanted on your display when you first open the app.
No any support from Stockport gym
No one help in the gym Stockport
Gym
Lovely gym but the dirty toilets let it down
Good
Good staff and good equipment very helpful
Gym Group App
Having the Gym Group app is like having your own Mr Motivator at hand
No support at all
I have raised a ticket as I did not receive any receipt for my payment for a one-day pass. After reviewing how to get a copy of this receipt directly from my account, it appears that my app/online account doesn’t show « Payment » and « Manage payment » as stated in the help center. When I contacted the support by email to flag this, my ticket was immediately closed as they automatically generated the same - non-accurate - answer. That’s a very bad first customer experience
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Unable to gain access
I forgot my sunglasses in the Liverpool One gym and was not able to regain re-entry; apparently due to a system that is meant to prevent gym pin abuse. I was told I had to wait 15 minutes and each time the inner doors would not open. I lost my priced sunglasses as a result.
No human support.
Support is AI only, and not the smartest. I froze my membership by mistake. The unfreeze button on the website didnt work. I contacted support and the AI decided I wanted to cancel my membership. I sent them emails all week trying to get a human to fix it by I couldnt. Now I need a new gym.
Maybe its for the best because the hygiene in these gyms is substandard and people dont even remove their shoes on the mats, and the showers dont work many times.
Maybe its for the best because the hygiene in these gyms is substandard and people dont even remove their shoes on the mats, and the showers dont work many times.
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App not working correctly
App isn’t showing how many people are currently in the gym
Qr is not working
The app has lots of bugs! I reported this a month ago but there are no changes. The qr to enter into gym is not working. It keeps giving an error code..
Need to be more clean
The equipment are all fine but they aren’t clean, especially the treadmill and many other, I’d really appreciate if they are cleaned everyday.
App not working properly
I want to reactivate my membership, but nothing is working—neither the mobile app nor the desktop version. Regards.
App issue
Gym shark link not working. Can access discount
