International call not going to only USA & Canada
Need updates system fixed this issue international call
Fred Liu
This is an excellent app. Very smooth and quick to get interpreters in various of languages and dialects.
Hope this can help medical professionals get through the challenging language barriers in the United States!
Hope this can help medical professionals get through the challenging language barriers in the United States!
Amazing
I have an amazing experience of using Jeenie thank you for making life easier.
Response from developer
Thank you for sharing your experience! We love that you're loving Jeenie!
Excellent but sketchy
Great concept but a translator is not always responsive and there’s no backup or IT support when you need assistance most. Emails and calls go unanswered and why do you have to sign a contract if you use the pay by use option. I love the service but I’ve been emailing g and calling for months to sign the documents again to release services and no response
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Response from developer
Thank you for your feedback. As with any software service, we are required by law to have contracts in place with business users. If you have not received your documents yet, there may be an error in the contact information we have on file for your account. Please email us at support@jeenie.com. One of our team members will reach out to you as soon as possible. We care deeply about our client experience and would like to resolve this issue promptly for you. - The Jeenie Team
A lot of improvement needed!
I’m only using the interpreter version, here are some of my suggestions:
1. Transparent rating, we would like to see our overall rating, it doesn’t have to be individual rating, we just want to know our average rating. I want to know if my service satisfied their needs.
2. Dark mode, please add a dark mode feature.
3. Build an Interpreter community, where we can chat together or making posts, just to feel like we are in a community helping out each other.
I can only think of three for now, hope to see you guys become more popular!
1. Transparent rating, we would like to see our overall rating, it doesn’t have to be individual rating, we just want to know our average rating. I want to know if my service satisfied their needs.
2. Dark mode, please add a dark mode feature.
3. Build an Interpreter community, where we can chat together or making posts, just to feel like we are in a community helping out each other.
I can only think of three for now, hope to see you guys become more popular!
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Response from developer
Dear linguist, Thank you for your feedback! We’re constantly striving to improve our linguists’ experience and your feedback is very valuable to us. We will add your suggestions to our list for further review. We also strive to build a strong and thriving linguist community. One of the ways for linguists to participate is to join our monthly town halls. They provide an opportunity to virtually meet other linguists and learn from each other. If you haven’t received an invite to our town halls, please email us at linguists@jeenie.com so we can make sure you’re on our distribution list. Thank you for contributing to our platform and making the world a better place!
Georgian Interpreter for Geenie
I spent lots of time to sing up for Jeenie as a Georgian Interpreter. But it is not working for me and generally it is not working properly. I waisted my time sending them my credentials and so on. I’m very disappointed.
Why a blank screen?
Latest update was 3 days ago. Latest review is at least a year old - this is what I get after registering - a blank white (all lit) screen. This is also on the iPad app. Wrote an email. Sent a big report from the app (that worked) with a screen shot. So far NOTHING - no response
Response from developer
Hi - thank you for downloading and getting in contact with us. This is a temporary issue related to a recent app update. Our developers are working on a fix for it; bug reports are very helpful in these cases, so we very much appreciate your submission. We aim to respond to tech support inquiries within 48 hours and, in the case of app glitches, diagnose and resolve the issue as soon as possible. We appreciate your understanding; we will follow up with you when the issue is resolved.
Jeenie’s
My first experience with Jeenie’s app. I think it is a wonderful help for service that what I need help with ASL communication. 😊
Not worth it
Here have pay mins and interpreter will take long pay more... for me 👎🏻 thank you
It’s Uber for Language but Better!
So easy to use anytime anywhere. Used in all sorts of situations - traveling, doctors’ visits, business communication, emergency situations, etc. I’ll never leave home without Jennie again!
Not loading
I created an account and now it’s been sitting on the “How can I help you page” nothing is changing just blank and I can’t click continue...
Great app
This past December, I went on a trip to China, and this app really helped me out. After struggling through some feeble google translate attempts, I connected to Jeenie for those moments when I NEEDED to be understood (hotel reservations, flights etc). Having the knowledge that with one click I could once again seamlessly understand and communicate in the situation was an enormously relief and extremely comforting in an unfamiliar environment. The linguists on the calls were competent and helped me resolve sticky situations (like to fix a mess up my hotels reservation date immediately).I definitely will keep Jeenie in my back pocket for my next travels.
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Great app!!
It’s super easy to use, having a mobile interpreter makes traveling a lot easier!! Definitely will keep using!
Critical during Puerto Rico’s earthquake emmergency
Imagine you are in Puerto Rico for a well deserved holiday. You are staying in a lovely Airbnb apartment in San Juan. Out of the blue, a series of earthquakes shake your building during the night . What do you do? You rush out to the hallway of your building where a couple of neighbors are gathered. You are given some kind of official paper. Your Spanish is marginal at best. Are you going to sit there with Google translate trying to make sense of the instructions on that piece of paper? Are you going to corner some panicked neighbor to get them to dictate something into a translation app while your building is shaking? This is the situation my husband and I found ourselves in. Jeenie was a God send! We simply grabbed our iPhone, pressed “Connect” on the Jeenie app and a calm, bilingual human came on line. He was our “mouth and ears”. Clearly translated what we needed to do, helped us to interact with our neighbors, even translated the local news channel’s up to the minute reports. After this experience, I would say to anyone, that they would be crazy to travel anywhere, (even within the US) without Jeenie!
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Keeps ideas from getting lost in translation
A great app for professional and personal use when you need to communicate important information across language differences. Definitely much better than just using Google Translate. Key ideas and intent get lost in translation with regular translation apps. Jeenie avoids those problems by giving users an on-demand language and culture interpreter who can make sure nuances aren’t missed when talking to people speaking different languages. Highly recommended!
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Seamless experience for smooth communication
Used this for ASL interpreting services while ordering coffee and dessert — it makes life so much easier and is so inexpensive to use in different situations! Highly recommended :)
So helpful!
Jeenie comes in handy for us at trade shows when customers come to our booth but don’t speak English. This app has live interpreters, in every language we need, which naturally helps me have confidence that I’m fully understanding our customers needs and I’m providing the most appropriate solution. I could also see Jeenie being incredibly useful for doctors to use with their patients that don’t speak English.
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The full language and cultural support package
It’s not every day you come across an app that allows you to study a new language, navigate a new city in a country you’ve never been to before, get interpretation help for yourself or a loved one at a medical appointment, or open open up doors that were previously closed to the Deaf community. Jeenie does this and more, with a linguist answering your call 24/7 in less than 60 seconds. This app is a must-have!
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My on-demand travel companion!
My parents visited from China this past summer and since I was working full-time, I was really worried about them getting around without knowing the language. Luckily, Jeenie linguists were there to keep them accompanied 24/7 when I couldn’t be around. They were able to order food, explain allergies, ask for directions, and go on amazing sightseeing trips on their own!! Thank you, Jeenie!!
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The best translation help out there
I want to preface this review by stating that I work in an airport. On a daily basis I meet/see thousands of people and more often than not there are some with whom I can’t communicate due to language barriers. I have used this app on countless occasions in order to help out those that this happens with. If this isn’t the future of on the go translation, I don’t know what is. I highly recommend this app for anybody who travels and needs language help. 5 out of 5 stars
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