Worst customer service from Jeep / Stellantis India connectivity team
The app is stuck for the last location data of 5-Jul-2026. When called multiple times to Jeep Connectivity team, I was told that there is Backend issue and there is no ETA to fix the same. It is been 3 months and if Jeep is not able to fix such critical customer issue then I am doubtful about Jeep’s technical capability and focus on customer service. It just made overall experience of owning premium brand worst. Is it possible to give “zero” star?
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broken
it asks for a 20 digit vin but mine is only 17 so it says my VIN number is invalid. stupid app!
Doesn’t even work
It literally doesn’t even work. It just says failed every time I open the app. Deleted.
Could not register vehicle
False advertisement unable to register vehicle via VIN. If I could give 0 stars I would.
As if they don’t want you …
You bought the car, you are excited, you feel part of the jeepers, the community, and then you install the app!! Then you realise someone got it made just as an assignment, a chore, a petty little task.
The app is absolutely behind in user experience and onboarding. There is so much missed out in terms of opportunity and experience from this app.
When you can have a whole ecosystem possible for jeepers to connect, create experiences, organic bonding, accessory sales, upgrades, loyalty programs, secondary tie ups, fuel up points , and so many things to take your brand and goodwill up many notches.
Please think about it,act on it , don’t act like a useless aged investor company that is moving towards a slow death
The app is absolutely behind in user experience and onboarding. There is so much missed out in terms of opportunity and experience from this app.
When you can have a whole ecosystem possible for jeepers to connect, create experiences, organic bonding, accessory sales, upgrades, loyalty programs, secondary tie ups, fuel up points , and so many things to take your brand and goodwill up many notches.
Please think about it,act on it , don’t act like a useless aged investor company that is moving towards a slow death
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