Worst customer service from Jeep / Stellantis India connectivity team
The app is stuck for the last location data of 5-Jul-2026. When called multiple times to Jeep Connectivity team, I was told that there is Backend issue and there is no ETA to fix the same. It is been 3 months and if Jeep is not able to fix such critical customer issue then I am doubtful about Jeep’s technical capability and focus on customer service. It just made overall experience of owning premium brand worst. Is it possible to give “zero” star?
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broken
it asks for a 20 digit vin but mine is only 17 so it says my VIN number is invalid. stupid app!
Doesn’t even work
It literally doesn’t even work. It just says failed every time I open the app. Deleted.
Could not register vehicle
False advertisement unable to register vehicle via VIN. If I could give 0 stars I would.
As if they don’t want you …
You bought the car, you are excited, you feel part of the jeepers, the community, and then you install the app!! Then you realise someone got it made just as an assignment, a chore, a petty little task.
The app is absolutely behind in user experience and onboarding. There is so much missed out in terms of opportunity and experience from this app.
When you can have a whole ecosystem possible for jeepers to connect, create experiences, organic bonding, accessory sales, upgrades, loyalty programs, secondary tie ups, fuel up points , and so many things to take your brand and goodwill up many notches.
Please think about it,act on it , don’t act like a useless aged investor company that is moving towards a slow death
The app is absolutely behind in user experience and onboarding. There is so much missed out in terms of opportunity and experience from this app.
When you can have a whole ecosystem possible for jeepers to connect, create experiences, organic bonding, accessory sales, upgrades, loyalty programs, secondary tie ups, fuel up points , and so many things to take your brand and goodwill up many notches.
Please think about it,act on it , don’t act like a useless aged investor company that is moving towards a slow death
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Faulty information requested
When trying to signup, the app is asking for a combination of 20 numbers and letters for the VIN number but the VIN consists of only 17! I haven’t been able ti sign up so honestly I can’t say if it works or not but the starting issue gives a good hint.
Jeep Life Application
Jeep Life application has ceased to update after three years from the vehicle's purchase, which prevents tracking of the vehicle's movement, fuel consumption, and other features. Moreover, upon reaching out to Jeep customer care, I was informed that the Jeep Life subscription is no longer available for renewal.
Such a response from a premium SUV manufacturer like Jeep is disappointing.
Such a response from a premium SUV manufacturer like Jeep is disappointing.
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Bad App
One of the worst app I have seen in the market for any car. Especially since jeep is positioning itself as a premium car they have to improve on the app. And it stops working after 3 years. As solid as jeep is built the app is one of its biggest letdown. In this day and age of connectivity jeep better wakes up soon or will have to pack its bags.
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Worst app to offer for free let alone pay for
The features are worse than anything out there. Extremely slow and glitchy set up. Need to visit service center to fix anything. Map is terrible, geo fence works for a few days then stops, I don’t get it, how can FCA not be able to get a decent app. Then after 3 years you want us to pay 5000 for this marketing gimmick?
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Jeep Life App Renewal
Very worst customer service.. Even after paid the renewal charge of 3,999/- still they did not renewed the app. Looks like very below average customer support and do not have any clue what’s going on in Jeep Back end team. Very disappointed to be a part of Jeep Family.. Only feed back mail and calls are coming to me rather than any solution..
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Doesn’t allow me to login - horrible user experience
The app is not user friendly and there is not an option to login through gmail or Apple ID. I have registered with my gmail id and was using the app . Out of nowhere it logged out and not allowing me to login back with the same id. It says user not registered and if I try to register again it says user already exist. Pathetic !
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Good overall experience
I am experiencing this app for a month now. There were some issues initially but once the app was fully activated from back end it’s been working flawlessly. Though the app is pretty basic but it’s fine. I personally would not prefer to have too much remote access of my car through mobile app. However, it would be useful if information pertaining to DEF level and TPMS is also displayed in the app. Hopefully in the coming updates.
Till then, just love to jeep.
Till then, just love to jeep.
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Poor features and unstable app
The app stopped working on iOS 12 and doesn’t offer any premium features worth keeping the app on your phone. Basic features of lock & unlock are old age in 2024. The obd in the vehicle could be used for so much more other than these basic functions. Instead of drivers score and other unrelevant details why cant the app provide access to basic data & functionalities of the vehicle first.
The vehicle has a GPS and the basic function of GPS is navigation. But Jeep decided to use this GPS only to show the location of the car on this app. The GPS has no other use.
It’s utterly useless if the GPS fitted in the OBD is not available to the vehicle for navigation and you have to connect a phone for getting navigation directions.
The vehicle has a GPS and the basic function of GPS is navigation. But Jeep decided to use this GPS only to show the location of the car on this app. The GPS has no other use.
It’s utterly useless if the GPS fitted in the OBD is not available to the vehicle for navigation and you have to connect a phone for getting navigation directions.
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Dont update now they want subscription
It's horrible first they made us suffer with this terrible app took feedback from us. Did RND on us. Still, we struggled talked on customer support, et cetera et cetera, to make this app reasonably okay and now the latest update it says your subscription is due. Please renew it after 20 days and the subscription renewal cost is 4999. I should have deleted the app long ago.
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Won’t let me register my jeep
2018 Cherokee Latitude tyried putting in the vin and says it’s incorrect… I made sure for Over an hour that I was putting it in correctly ( dyslexic) And says its incorrect and to put a 20 digit number. And the vin is 18 characters… Safe to say I’ll be deleting the app as it’s a waist of time.
Dinosaur era app
The experience this app provides to a Jeep owner couldn’t be further away from the one we get from driving its vehicles. It will take serious design and engineering to fix it. My recommendation - please junk this junk and start from scratch. Trust me, you have nothing to lose. It couldn’t possibly get any worse. As pathetic as it could get
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App broken from last 3 months
Every new version comes with new bugs. After 5.0.3 update app is broken again. Now vehicle data is not updating, some times after lot of refresh the screen shows just vehicle health nothing else. Driving history and rest of all widgets have been vanished
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still app is not working properly, it keeps logging out automatically every minute. Very pathetic response from Jeep India and the app team - can’t this be fixed ? ———————————————————————- Tried with new version 5.0.1 - nothing is fixed, still in same state. The app doesn’t show any data ———— 26th Dec Post ———————— The app has been completely broken from 1st week of December. Nothing is working. Why can’t this be rollback to previous version which was working fine without the so called “AI” chatbot feature ?? I really don’t care if this fancy AI features. Just give us back the original basic functionality of connectivity and vital info of car. I did raise complaints and spoke to many time to customer care, but no one is interested in fixing the issue.
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still app is not working properly, it keeps logging out automatically every minute. Very pathetic response from Jeep India and the app team - can’t this be fixed ? ———————————————————————- Tried with new version 5.0.1 - nothing is fixed, still in same state. The app doesn’t show any data ———— 26th Dec Post ———————— The app has been completely broken from 1st week of December. Nothing is working. Why can’t this be rollback to previous version which was working fine without the so called “AI” chatbot feature ?? I really don’t care if this fancy AI features. Just give us back the original basic functionality of connectivity and vital info of car. I did raise complaints and spoke to many time to customer care, but no one is interested in fixing the issue.
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Improve your apps
Using a meridian overland. In my IOS apps I can not able to do many things shown in video. The most irritating part is it is asking to log-in again and again. Please improve your apps and best to learn from small companies they are making it way better.
App stopped working after upgrade
I am using ios 17 and on 21-dec-2023 JEEPLIFE app got updated with version 5.0. From then my experience with this app is very bad. I am sure if I reach out to support they will redirect me to the service center and they will keep the vehicle for atleast two days.
Not sure why FCA released this version without proper testing. Utterly disappointing..
Not sure why FCA released this version without proper testing. Utterly disappointing..
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Broken after latest update
The app completely broken after latest update. The texts ate truncated to the point that they are nothing except “…”. Now even Find my Jeep and all other connected tech features too seem to be down. Such a shabby quality and maintenance. Jeep you should be ashamed of yourself.
