Great Customer service
I haven’t used the packs I bought yet … but I had an issue and needed it to be resolved immediately… although when I reached out they did not know the urgency .. but helped me resolve it in a matter of 10-15 mins they WhatsApp support is great … although you get a bit response initially - there is a human in there that helps if you ask the right questions.
Thanks - reason for 4 stars is I haven’t used the actual esim yet.
Thanks - reason for 4 stars is I haven’t used the actual esim yet.
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RRaptorRee
Poor customer service
After purchasing a plan with both my funds and credit
The eSIM would not activate nor connect to the cellular service. I contacted customer service for resolution and they were unable to give me a resolution nor say how they could help or when. They eventually gave me a refund but my credit was lost and could not be returned
The eSIM would not activate nor connect to the cellular service. I contacted customer service for resolution and they were unable to give me a resolution nor say how they could help or when. They eventually gave me a refund but my credit was lost and could not be returned
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IJIt's not with jt
Generation Jones Get jetpac
Good customer service 2nd trip have used it in Japan unlimited working great get it!
BBhBillh
Excellent Customer Service and Support
I am getting ready to travel to Bali for 97 days. I accidentally bought the wrong pack at first, and I was concerned that I wouldn’t be able to get a refund. But within minutes of reaching out to customer support through WhatsApp, not only did I receive a quick and helpful response, but my refund was issued immediately without any further questions. I will definitely use jetpac for future travel!
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RROMANTIC<3
Excellent tech support
I ran into an issue with installation and was able to resolve it quickly through the WhatsApp support option.
Ddeanmb1655
