Painful Setup
Took over 1 hour to setup each time
A Octogenarian In Distress
As an octogenarian, I was quite anxious after purchasing a Jetpac eSIM because I found the installation and activation process upon arriving in Malaysia extremely difficult.
Fortunately, I reached out to Jetpac via WhatsApp and was connected with Theresa from the Jetpackers Team. From the very beginning, she was patient, kind, and incredibly understanding. She guided me step by step, line by line, through the entire process. Despite several unsuccessful attempts, Theresa never once made me feel rushed or embarrassed by my lack of technical knowledge.
When the usual methods didn’t work, she came up with another solution, manually reset everything, and provided me with a new QR code. With her calm guidance and encouragement, we finally succeeded in getting my eSIM activated.
More than solving a technical problem, Theresa gave me confidence. She treated me with genuine empathy and respect, and that made all the difference. Customer service like hers is rare these days.
Well done, Jetpac, for having someone as dedicated and compassionate as Theresa on your team. She is a wonderful ambassador for your company, and I hope she receives the recognition she truly deserves.
Thank you, Theresa. You turned what began as a very stressful experience into one I will always remember with gratitude.
Fortunately, I reached out to Jetpac via WhatsApp and was connected with Theresa from the Jetpackers Team. From the very beginning, she was patient, kind, and incredibly understanding. She guided me step by step, line by line, through the entire process. Despite several unsuccessful attempts, Theresa never once made me feel rushed or embarrassed by my lack of technical knowledge.
When the usual methods didn’t work, she came up with another solution, manually reset everything, and provided me with a new QR code. With her calm guidance and encouragement, we finally succeeded in getting my eSIM activated.
More than solving a technical problem, Theresa gave me confidence. She treated me with genuine empathy and respect, and that made all the difference. Customer service like hers is rare these days.
Well done, Jetpac, for having someone as dedicated and compassionate as Theresa on your team. She is a wonderful ambassador for your company, and I hope she receives the recognition she truly deserves.
Thank you, Theresa. You turned what began as a very stressful experience into one I will always remember with gratitude.
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Support
Was able to connect to WhatsApp with my eSIM concerns. They were able to reset and walk me through getting it set up again within minutes. Thanks.
Review
Good reply time and good service, could be a little more clear but great service in general
eSIM device transfer
I had an eSIM purchased for an upcoming trip and installed in one phone. I then recently changed my phone hoping it would tra after over but it didn’t work due to the code being invalid but the WhatsApp assistance solved that quite quickly. I was immediately sent an eSIM replacement and installation was a success. Thank you!!
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