Excellent customer service
First time eSIM user and customer service was super quick to help walk me through a potential issue. Everything was resolved. Excited to use the product!
Very bad
Trying to connect while I am in China. It is not working on my ipad
Buying 2
It’s not very clear about letting your husband have one and you have the other.
Good pricing but the app is not fully accessible
I used jetpac for my last trip in Asia. I got the Asia region and I was able to travel from Japan to Taiwan to hong kong to china without any issue. It was also nice that I was not stuck behind the great china firewall. The only thing is that the app is not fully accessible with voice over. There's screens you can't interact with when voice over is turned on
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Disappointing experience - USA eSIM didn’t work in Puerto Rico
I purchased a USA data pack specifically because I was travelling to both Florida and Puerto Rico. Before purchasing, I contacted customer support to confirm that the USA data pack would work in Puerto Rico, and I was told that it would.
The eSIM worked without any issues while I was in Florida, but once I arrived in Puerto Rico, it simply did not work. I contacted support, but I was unable to get the service working.
The most frustrating part is that I asked about Puerto Rico before purchasing and was assured that it was covered. Had I been given accurate information, I would have purchased a different eSIM or plan.
Florida coverage was good, but being unable to use the data in Puerto Rico after receiving confirmation from support is a major disappointment. I would recommend checking the coverage very carefully before purchasing.
The eSIM worked without any issues while I was in Florida, but once I arrived in Puerto Rico, it simply did not work. I contacted support, but I was unable to get the service working.
The most frustrating part is that I asked about Puerto Rico before purchasing and was assured that it was covered. Had I been given accurate information, I would have purchased a different eSIM or plan.
Florida coverage was good, but being unable to use the data in Puerto Rico after receiving confirmation from support is a major disappointment. I would recommend checking the coverage very carefully before purchasing.
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