Poor customer service
After purchasing a plan with both my funds and credit
The eSIM would not activate nor connect to the cellular service. I contacted customer service for resolution and they were unable to give me a resolution nor say how they could help or when. They eventually gave me a refund but my credit was lost and could not be returned
The eSIM would not activate nor connect to the cellular service. I contacted customer service for resolution and they were unable to give me a resolution nor say how they could help or when. They eventually gave me a refund but my credit was lost and could not be returned
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Generation Jones Get jetpac
Good customer service 2nd trip have used it in Japan unlimited working great get it!
Excellent Customer Service and Support
I am getting ready to travel to Bali for 97 days. I accidentally bought the wrong pack at first, and I was concerned that I wouldn’t be able to get a refund. But within minutes of reaching out to customer support through WhatsApp, not only did I receive a quick and helpful response, but my refund was issued immediately without any further questions. I will definitely use jetpac for future travel!
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Excellent tech support
I ran into an issue with installation and was able to resolve it quickly through the WhatsApp support option.
System error and they say cannot help
Problems and customer service say they are sorry but cannot help. Very disappointing. Time to look for another eSIM provider
Great service
Used this a few times now in Japan, Korea & the US and always works really well.
I had a connection issue my dude today and Jetpac sorted it via WhatsApp instantly, great service.
I had a connection issue my dude today and Jetpac sorted it via WhatsApp instantly, great service.
Excellent customer service
I’ve used JetPac in a number of different countries and even though I’ve had problems setting the esims up (entirely my fault) the help via WhatsApp has been excellent.
Even when my friend, android, bought a number of eSIMs for a forthcoming trip and then found out her phone doesn’t support eSIMs, JetPac were excellent and cancelled and refunded I full.
I believe there are sometime cheaper I am so happy knowing that JetPac will help me if needed and that is worth more to me than perhaps saving a very small amount.
Even when my friend, android, bought a number of eSIMs for a forthcoming trip and then found out her phone doesn’t support eSIMs, JetPac were excellent and cancelled and refunded I full.
I believe there are sometime cheaper I am so happy knowing that JetPac will help me if needed and that is worth more to me than perhaps saving a very small amount.
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Misleading unlimited packages
Be warned that if you purchase any unlimited package, the reality is it’s 3gb a day and service becomes unusable after that. They say its 1mb/s but you can’t even send a whatsapp or imessage with the service
Scam
What a scam!! Bought the unlimited plan and it wasn’t unlimited. How can you call it unlimited when you get only 3GB and after that you get like no service and nothing sends.
Great
Honestly the best costumer service services I have had in my life. I have never had the costumer service person wait for me while I go figure my stuff out. The app needs better UI but other than that 10/10 costumer service.Hannah the 🐐 costumer services rep for yall.
使用流畅。时不时还会推出优惠。
esim已经启用感觉良好
Easy, convenient and price friendly
Simple to download and set up. Easy to transfer to new phone. Great customer service. Would recommend 5/5
Dissatisfaction
I did not have good signal. And then 50% of my data 30GB just disappeared. And all they say is I have used it. I am disappointed and frustrated with this. It has been spoiled by this.
Excellent contact service
All my mistake. Arrived at destination. No eSIM as I didn’t complete payment. Contacted Jetpac via WhatsApp for assistance. Prompt reply. Prompt connection. Excellent customer service.
Excellent customer service
First time eSIM user and customer service was super quick to help walk me through a potential issue. Everything was resolved. Excited to use the product!
Very bad
Trying to connect while I am in China. It is not working on my ipad
Buying 2
It’s not very clear about letting your husband have one and you have the other.
Good pricing but the app is not fully accessible
I used jetpac for my last trip in Asia. I got the Asia region and I was able to travel from Japan to Taiwan to hong kong to china without any issue. It was also nice that I was not stuck behind the great china firewall. The only thing is that the app is not fully accessible with voice over. There's screens you can't interact with when voice over is turned on
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Disappointing experience - USA eSIM didn’t work in Puerto Rico
I purchased a USA data pack specifically because I was travelling to both Florida and Puerto Rico. Before purchasing, I contacted customer support to confirm that the USA data pack would work in Puerto Rico, and I was told that it would.
The eSIM worked without any issues while I was in Florida, but once I arrived in Puerto Rico, it simply did not work. I contacted support, but I was unable to get the service working.
The most frustrating part is that I asked about Puerto Rico before purchasing and was assured that it was covered. Had I been given accurate information, I would have purchased a different eSIM or plan.
Florida coverage was good, but being unable to use the data in Puerto Rico after receiving confirmation from support is a major disappointment. I would recommend checking the coverage very carefully before purchasing.
The eSIM worked without any issues while I was in Florida, but once I arrived in Puerto Rico, it simply did not work. I contacted support, but I was unable to get the service working.
The most frustrating part is that I asked about Puerto Rico before purchasing and was assured that it was covered. Had I been given accurate information, I would have purchased a different eSIM or plan.
Florida coverage was good, but being unable to use the data in Puerto Rico after receiving confirmation from support is a major disappointment. I would recommend checking the coverage very carefully before purchasing.
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Don’t hesitate to use Jetpac!
Excellent experience from purchasing to customer service to use while traveling.
Highly recommended for any travel abroad!
Highly recommended for any travel abroad!
