Generally very good, just a hiccup
The service is great when it works and very economical compared to other companies. The last time the app did have a glitch installing the eSIM (it did not automatically identify its own esim as old and needing to be replaced). It could have been a disaster getting a 0 star rating, but the WhatsApp help line was very fast to respond and solve end issue. So customer support is A+
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Useless in China
Their data service was almost useless in China, creating huge headaches on my trip, and they did not compensate me in any way. Airalo works better.
Great customer service
Second time round using JETPAC and each time for some reason I struggle to set it up (my partner gets his going first go) anyways the customer service is 10/10 and they always get it fixed within minutes.
Unreliable
Jetpac is easy to purchase and easy to install, but it will simply stop working when you are abroad. For support, you need to find an alternative way to get internet to communicate with tech support on WhatsApp, but they are not helpful. I waited days for support, only to result in no resolution. Do yourself a favour and go with another company.
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Wouldn’t install
Followed the instructions exactly. Then followed the help instructions exactly. I’m the end, nothing worked and we haven’t been able to use the data pack we bought. Get yourself a better app.
