No payment button.
App doesn’t allow you to pay. There’s no payment button to pay rent.
Terrible app
If you try to pay your rent good luck finding the button to actually click on to try to even begin submitting a payment.
Response from developer
Apologies for any inconvenience you experienced with our payment system. Your feedback helps us improve our platform. Please contact us at (800) 583-1628 for assistance.
A couple things
Need to make it so after a payment, it doesn’t go back to the payment screen and show a balance.
Need to make is so you don’t have to fully log in every time. Let it use facial recognition or at least save the email.
Need to make is so you don’t have to fully log in every time. Let it use facial recognition or at least save the email.
Good enough
Some assistance required. Keep in contact with your property manager to work the nuances, but this app generally works. I found, applied for, and complete monthly payments in this app just fine. I’ve also completed work orders too. Just be patient and complete the forms as best you can, followed up with a phone call.
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Terrible App
This app is terrible. I am unable to submit service requests and have been since day one. Service types don’t work and if you find a magical combination it will accept, it won’t submit at the end. The form is already tedious enough. Just the other day I paid rent (early) and selected the appropriate source bank account and it instead used another account that I don’t even recognize! Now I have a returned payment due to “unauthorized” from bank and I have to mail in a check. A check. For a mistake resulting from this buggy app. Terrible app and terrible customer service for not recognizing the problem or attempting to be helpful. They don’t seem to care about app experience, or the leasing experience, or the tenant experience - but they definitely care about their money. If you are considering renting from Second Avenue, even for your relatives: beware.
UPDATE 9/26/2023:
After the fiasco last month, I removed all payment bank accounts from my profile. I then added my only bank account. This month I went to pay my invoice and that mysterious bank account I DONT OWN was back!! I contacted support via email and phone and they best they could do was lock my account so that I am forced to pay a fee to send a check. Again. They said their team and manager would review in a few days. I don’t think they understand the implications of what may be a potential serious breach or they simply don’t care. They just want my money.
BEWARE.
UPDATE 9/26/2023:
After the fiasco last month, I removed all payment bank accounts from my profile. I then added my only bank account. This month I went to pay my invoice and that mysterious bank account I DONT OWN was back!! I contacted support via email and phone and they best they could do was lock my account so that I am forced to pay a fee to send a check. Again. They said their team and manager would review in a few days. I don’t think they understand the implications of what may be a potential serious breach or they simply don’t care. They just want my money.
BEWARE.
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