Ask to fix
Poor customer service. I have been using with my clients plus and the jituzu scheduler schedules outside of provider hours, and there was never a follow up solution other than tell my patients not to schedule on the app. This is an unacceptable solution for service I pay for.
Please Fix
This app allows my clients to schedule outside of my office hours and it’s been over a month of talking to customer service and it’s still not resolved. I was told that I will be contacted when it works again and just to tell clients to use web.
Program locks up
All I get is a main screen with two triangles. But it worked one last month. Go figure. Of note: 2 years since last update. Hmmm.
Somewhat frustrating app
This app and service is selected and paid for by my employer. Each time I open the app, the sign in box moves farther down the screen until I am unable to type in the fields to log in. If I stay logged in and simply close the app, I get an error message when I reopen it. On iPhone 12 Pro Max I’m unable to turn on notifications, so I must log in frequently to check for new mail. Not able to open or see attachments in mobile. Unable to attach anything to a reply, must start a new thread. Not a good user experience at all.
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Can’t sign in anymore
I’m guessing that after the new “improvements” the app signed me out. I always used face ID to login, but now it doesn’t do that, and trying to reset my password doesn’t work. It gives me error messages and makes it impossible to get back into the app.
I guess I will delete and move onto something else. Before this I didn’t hate the app; it was simple to use but it is no use to me if I can’t sign in.
I guess I will delete and move onto something else. Before this I didn’t hate the app; it was simple to use but it is no use to me if I can’t sign in.
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Awful product
I’ve had so many issues using jituzu with my dr. The problems are never ending. I’ve deleted and reinstalled the app, I’ve created more new accounts than I can keep track of and worked with customer support who are wonderful. The product is garbage.
Would give 0 stars
Doesn’t work
Hardest app I’ve ever scheduled with
I am continually getting treated like a provider when I am a client patient I mean and it is so frustrating all I want to do is be able to make appointments and it continually redirect me to the app that treats me as a provider. It keeps making me change my username and password to get into the client part of it and that’s confusing for me since I have memory issues and ADHD LOL. I’ve never used a harder app to schedule with. As a fellow business owner there is no way I would ever consider this app for my business
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Major bug
Even though there is an option to enter a client payment, this app will not save an amount paid by a client on either the IPhone or IPad app. It will only save a payment on my laptop.
Lots of glitches
The app still has a ton of glitches that need resolved. Given the money paid for the program you would think the bugs would be fixed. The app constantly freezes and you often have to log in and out to switch providers. Patients find it frustrating and not user friendly which has been difficult given the move to telehealth due to COVID. Please fix these issues so that I can continue to use the app.
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Good app with some glitches
I have been using this app for years in conjunction with My Clients Plus. Generally, I works well to track pt appts and I like how it facilitates repeat billing.
They have done helpful updates, but there are some glitches which are a complete hassle. They is no way to RELIABLY enter a client payment after billing it and before receiving the insurance EOB. If you enter before you send it to billing, it seems to stay entered. For example, if the client pays a co-pay for last week and this week on the same day and I enter last week’s payment in account status in jituzu, it might save or it might not. Or it might save then but disappear later. In addition, account status does not seem to sync between MCP and jituzu. Why have account status unless it is correct?! PLEASE PLEASE fix this.
Another annoying thing (though this is irrelevant during Covid quarantine), there is a great option to list clients with initials, however it only work on the desktop version! The whole point of this function is to hide pt names when you are opening your mobile app in a public place.
They have done helpful updates, but there are some glitches which are a complete hassle. They is no way to RELIABLY enter a client payment after billing it and before receiving the insurance EOB. If you enter before you send it to billing, it seems to stay entered. For example, if the client pays a co-pay for last week and this week on the same day and I enter last week’s payment in account status in jituzu, it might save or it might not. Or it might save then but disappear later. In addition, account status does not seem to sync between MCP and jituzu. Why have account status unless it is correct?! PLEASE PLEASE fix this.
Another annoying thing (though this is irrelevant during Covid quarantine), there is a great option to list clients with initials, however it only work on the desktop version! The whole point of this function is to hide pt names when you are opening your mobile app in a public place.
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Paying with app has major design flaw
I haven't been using the app for very long. It’s been fine to verify my appointments, but when I want to pay an invoice, the screen does nothing when you press “Pay”. This has led to multiple payments because I don’t know if the payment has been accepted or not. I assume it hasn’t because nothing has changed and then hit the button again.
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Terrible
1) I added all my clients for reminders... none of them received reminders
2) I received a message that my acct was being removed, “if you don’t call or email us” (aug 2018). So I cut my losses and thought fine I’ll go with another company.
Come to find out I’ve been getting charged.
I call and speak wit Danielle who truly lacked customer services skills from her voice tone to her consistent demand that “they would never remove an acct” yet I emailed them 2 emails showing different. They’re telling me I still have an account (ahhhh this is nuts!) but I can’t use it.
3) now I have to go in and cancel but guess what .... “we can’t cancel for you , you have to “ but there’s like no directions. I can’t.
Should she have been more supportive and validating if these frustrations I would have considered staying.
2) I received a message that my acct was being removed, “if you don’t call or email us” (aug 2018). So I cut my losses and thought fine I’ll go with another company.
Come to find out I’ve been getting charged.
I call and speak wit Danielle who truly lacked customer services skills from her voice tone to her consistent demand that “they would never remove an acct” yet I emailed them 2 emails showing different. They’re telling me I still have an account (ahhhh this is nuts!) but I can’t use it.
3) now I have to go in and cancel but guess what .... “we can’t cancel for you , you have to “ but there’s like no directions. I can’t.
Should she have been more supportive and validating if these frustrations I would have considered staying.
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Weak Execution
Frequent crashes. The schedule does not display appointments correctly or consistently. The text windows are not visible when logging in. The list of problems goes on and on.
Great scheduler!
Love hwo easy the navigation is. Better visuals now and is a great tool for our business.
Doesn't work
Will not allow me to log in. Now I can't check my patient schedule anymore from my phone. Very inconvenient. Tells me I need to subscription but will not allow me to subscribe.
Better if it worked
I installed the app and it flashes the home screen and goes back to the login.
Great App!!
This app is amazing!! It gives me the ability to manage my massage practice on the go! I love that my clients can schedule through the app as well. Overall, very user friendly and a HUGE asset to my practice!
Finally!
I’ve continued to use this software for some time because it’s hard to find HIPAA compliant reminders for such a low price but was disappointed they didn’t have a mobile app. Now not only can I get my calendar on my phone but my patients can schedule on theirs and see future and past appointments. No group messaging yet :-( but hey it’s not costing me any extra and I thought for sure they would be charging for it, so I can’t really complain too much. It’s so hard to tell my patients we can’t use email for communicating, so the fact they can send me a message from the phone means no more handing out my cell number.
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Getting better
This app did not work when i first tried it, but it seems to be getting better. I use only the calendar. It would be nice if i could view the nonpatient description on the calendar. It would also be nice to have alarms.
