Fraudulent, piece of crap
I’m very disappointed, Zero Stars!!! Both apps don’t work, epic air anc buds don’t work properly, updates imposible to download. Personalize audio experience is false advertisement. At first the air buds worked but I always have issues with the controls. Also issues with the apps available updates, apps basically stopped working as did the air buds, one buds work and the other one would not longer connect and wouldn’t charge. Deleted the app and reinstalled didn’t resolved the issues, failed connection. I would never recommend or buy smithing from this company. Piece of crap!!!!
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Does not register connected device
As of August 20, 2023 app does not register device is connected in settings ultimately leaving the app useless. Currently have the GoAir Pop. Out of box they are decent especially for the price however being unable to personalize it as advertised is a huge disappointment. Now I’m left with stock settings luckily for the price they aren’t horrible hopefully this will be fixed but after reading other reviews I am not very hopeful. Thanks for coming to my Ted Talk.
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Don’t do it
Don’t down load the app - it won’t work. Will hit telling yo to “Please connect the device in setting”. The earbud sound is flat and sounds like your listening thorough a tin can and for the $34 I paid at the airport I am highly disappointed. Complete waste of money. Calling my bank for a charge back for “product not as described” because non of the features it boasts of is available.
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Bad app
This app came with a pair of JBuds AIR pro anc I bought from Costco, as a QR in the quick start guide. The app is absolutely useless, as it just fails to connect to the earbuds. Regardless of how many troubleshooting techniques you try, the app can’t pair to the buds.
I thought the airbus’s were defective, as they wouldn’t sound right at all - worse than anything I’ve ever used.
Then I tried the plain old JLab app. It found the buds immediately, paired immediately and installed firmware upgrade in a minute. EQ, NC, music modes - everything works perfectly now.
Don’t waste your time with the JLab Sound app, just get the plain JLab.
I thought the airbus’s were defective, as they wouldn’t sound right at all - worse than anything I’ve ever used.
Then I tried the plain old JLab app. It found the buds immediately, paired immediately and installed firmware upgrade in a minute. EQ, NC, music modes - everything works perfectly now.
Don’t waste your time with the JLab Sound app, just get the plain JLab.
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Air Sport v2
So… the Air Sport 3rd gen works with this app but since I have the 2nd gen, I’m just screwed out of using this app? No sound customization or equalizer options or the changing the controls to my preferences? How it’s set up is how I have to use it. That’s pathetic. Unbelievably lame. Where’s the ‘no stars’ rating? Please someone change my mind. Or show me something that helps. Anything comparable.
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Terrible experience, along with magical issues with apple
Aside from the fact that the app did not connect to my jlab air sport pros in the first place, I attempted to remove and redownload the app hoping to try again. Suddenly instead of Face ID I was met with password requirement, then was told to verify my card information, and upon selecting my card, there was no spot to put in the cvv to verify it. I cannot redownload the app. Sorry but I’ve gotta give it a 1 star, fix it please.
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Lots of updates and works fine
I read the negative comments and was hesitant to download the app, but there were 10 minutes of updates as soon as I launched and it works as advertised. The equalizer does bump the volume a bit, but there is little bass in these buds and efforts to increase it just create distortion, but the app is working ok as of this posting.
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App only worked the first time
This app no longer works. It just loads forever. I can no longer adjust the settings or customize the headphones. This is awful. I bought these to have the ability to customize the touch controls. It only worked the first time synced them and the controls have since reverted back to default settings. JLab there needs to be some action taken to rectify this. Is there a new app? Is the app being updated? Are you no longer supporting certain earbuds? What is the reason and what is the corse of action to fox this?
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Almost made a bad decision
Thanks to the reviews I almost made a horrible financial decision. Thank you to those who left honest reviews. If the developers cannot create well thought out, well supported products then I’m definitely not throwing my cash at them. There are plenty of products on the shelf. Those have developers that put in quite a bit of work to create working supported products. I would much rather go with those than failing, unsupported garbage that breaks when you try to connect their app to it. Goodluck to the rest of you! Make sure to read reviews before dropping cash. otherwise you’ll be the next angry reviewer that is $60 lighter with one broken earbud.
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Does not connect!
Constantly getting message saying to connect the device to my Bluetooth even tho my earbuds (ANC Air) are perfectly connected. Also, JLab customer service doesn’t seem to know anything about how to operate my the app. There’s is not technical support number for the app so this seems like a dropped ball in Jlabs end. It’s promoted on there website as the official app for the earbuds. I also have the same issue with the TILE app that is supposed to be automatically connected to my earbuds.
JLab has told me that my issues isn’t covered under the warranty which I find RIDICULOUS seeing as this is a manufacturer issue. Definitely giving one star unless I am compensated or able to exchange for a working pair.
JLab has told me that my issues isn’t covered under the warranty which I find RIDICULOUS seeing as this is a manufacturer issue. Definitely giving one star unless I am compensated or able to exchange for a working pair.
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“Connect in Settings”
I downloaded the app after connecting to the earbuds and am currently told that I cant adjust anything because it tells me, “connect in settings”. Im not going to even try because of the other reviews here. I’ll just uninstall this useless feature. Good thing I didn’t know they marketed this when I bought the ear buds, so I’m not mad but. It still feels bad that they say consumers may use a feature that doesn’t work to add value to their products.
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App not working
I think it is very fraudulent to keep selling the Jlab Air Sport Earbuds knowing that the App does not work there fore, not being able to adjust the noise canceling. If your going to keep selling this product as it it needs to be a warming label on all products stating that the JLAB APP does not work so purchase at your own risk! Now if there is a claim lawsuit being implemented because of this issue with your company knowingly are still selling your products as is with no stipulations about the app no longer working, no one would be at fault but your company. It is really sad because I only bought this other product because I liked another product that I had bought. It makes me reluctant to by any more of JLAB products.
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Worth a shot
Same issue where app doesn’t recognize buds are connected…but while app was open i triple tapped the right earbud and a lady said “bass boost” and the quality is significantly better.. might play with that
Flop
I’ve had my headphones for years and just came across this app. Keeps saying to connect the device in setting and won’t work even though my headphones are clearly connected and working
Cool
Would love to have a desktop app on the microsoft store, if possible
Great App But…..
I wish you can add more of your headphone lineup cause I use the Jlab Studio and I can’t do anything like my Air Pros and I just the sound a little more on my earbuds that I barely ever use
Omg…
I have only written one review, ever. So that should tell you to stay away. I downloaded the app thinking that it was a functional app, because obviously it should be. It’s on the App Store and being offered to consumers, so it must work, right? N O. Imagine my surprise when I connected my headphones and all I got was *please connect your headphones in settings* I deleted the app and downloaded it again, I unpaired my headphones from my phone, restarted the phone, restarted my life, became CEO of JLab and the headphones and app were still not talking to each other.
TL:DR Download this app if you want it to just take up space, because it doesn’t do anything else ❤️
TL:DR Download this app if you want it to just take up space, because it doesn’t do anything else ❤️
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Issues
My app will not communicate with my phone. Any selection I make it says to go to device and connect. But it won’t do anything. Please help.
App doesn’t work
The app will not let me connects the ear buds to it all it says is connected in setting when it’s already connect
Does not work
This app does not work, the app crashes every time I open the app. I don’t know what’s wrong, it’s either the app or my phone.
