App has improved but Sleep Well Challenge has gotten worse and worse
I’ve been using this app for 5 years and use it with great consistency and dedication. The app overall is very good and has improved greatly over the years. However, the sleep well challenge has never worked properly and gotten worse. I know many users, if not all users why try using it, have the same problems I do. They said they fixed it last year, but it’s only gotten worse. I need to call in to vitality support every single time to get my points which is very unfair to the user and a huge waste of time for both me and the vitality staff. If you can’t fix it, why not just replace it with something else that works or just automatically award the points to the user without requiring the user to call in. Each call is 5-15 minutes of time, and because there are 90 days in the sleep well challenge, again, that’s a lot of wasted time for the user and the vitality staff. I will reconsider upgrading my rating if they fix this problem once and for all.
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Horrible app
This app is, at best, a 2001 app. It’s horrible. Only partially tracks your activity. The interface isn’t fully functional on a phone, which is the whole point of an app. I’d give it less stars if possible.
Dinosaur
This app cannot track workouts in real time which is ludicrous in 2026. Customer support is almost nonexistent
Frustrating
The app does not let me update anything properly! Desperately trying to put in my payment method and it is not working. The app is constantly freezing and now I’m having to call support once again. Ugh
Weekly Activity Tracking
At least every other week, activity tracking is inaccurate and leaves out a whole day’s steps/calories burned. I miss my goals as a result. I consistently walk enough daily to make the 140 weekly point goal.
