“Free App”
This app asks for money around every feature that takes time to put together then at the last moment they tell you it’s going to cost $80. You cannot even message the guest list without paying $80. Look elsewhere for a wedding website.
Terrible app
Crashes all the time. Interface is so limited. Lists of guests are not in alphabetical order.
Buggy
Not able to use any of it. Can’t share creation of guest list or update photos.
Not user friendly
Incredibly difficult to navigate through, confusing, have to log in to access anything and even rsvp multiple times.
Please Fix INVITE Feature
Overall, I love how I can organize the schedule and also offer hotels as a part of the tab automatically however, the invite feature is like biting nails. It is so annoying how I have to go through the list of invites that I can purchase instead of the invitation that I already purchased to send to guest, unless I’m on desktop, which is still a bit of a hassle.
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Don’t Recommend
Very glitchy. The app kept freezing and then deleted all of my progress.
REGISTRY IS SCAM
DO NOT USE THIS COMPANY FOR YOUR REGISTRY. Cash funds are mysteriously still pending, many of our gifts are “out of stock” and so we are issued joy credit that can only be used in their joy store. I don’t want another item, I want the items that my loved ones chose for me. I am telling everyone I know to not use this company.
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Guest list feels impossible to use
I’m having a few issues with the guest page. It’s very difficult to add couples and families together, and the page that opens doesn’t function properly. I can’t scroll to see all the guests, and whenever I click on a name and then try to go back, it closes everything and I have to start over.
The widget also keeps taking me to a random couple’s RSVP, and I have to sign in again every time I try to use it. It says you can add tags to guests, but when I do, they don’t actually save.
The app has a lot of potential and some great features, but the bugs make it frustrating to use. If these issues were fixed, it would be a great app.
The widget also keeps taking me to a random couple’s RSVP, and I have to sign in again every time I try to use it. It says you can add tags to guests, but when I do, they don’t actually save.
The app has a lot of potential and some great features, but the bugs make it frustrating to use. If these issues were fixed, it would be a great app.
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Unable to view registry
Can’t even view my registry on the app anymore. It just shows an error message.
App having trouble
Love this app but it’s been having issues. I don’t know if updated or something but it doesn’t load any of my things.
New Update :(
I like that it’s faster but the guest list feature stopped working and adding our total responses…
Loved it before the update but now our favorite feature is gone
Loved it before the update but now our favorite feature is gone
Not Usable
The website works great, but I can’t do anything on this app. The webpage editing function in particular just reloads over and over.
Do not try creating website
Awful. Cant even upload photos clicking upload button does nothing
Joy Created the Problem — Then Contradicted the Refund
This was one of the worst third-party booking experiences we have ever dealt with.
Our flight was canceled due to maintenance issues, so we responsibly contacted BOTH the hotel and Joy Travel Concierge to inform them that we would simply be arriving ONE DAY LATE.
The hotel understood this perfectly when we spoke with them directly.
Unfortunately, after we separately contacted Joy with the exact same information, a Joy representative apparently contacted the hotel and incorrectly informed them that we would not be arriving at all.
Because of Joy’s incorrect communication, the hotel canceled our ENTIRE reservation.
Let that sink in:
The hotel only canceled our stay after Joy contacted them and communicated inaccurate information.
Had Joy not made that call, our reservation would never have been canceled in the first place.
So after an already stressful travel disruption, we arrived at the property only to discover:
• our reservation had been canceled,
• our original room was gone,
• and we had to scramble with hotel staff for accommodations because of a mistake caused by the booking intermediary itself.
We were eventually downgraded from the king room we originally booked and paid for.
To the hotel manager’s credit, she acknowledged the situation, waived parking fees because of the inconvenience, and informed us she would approve a refund for the unused first night.
Then things became even more concerning.
After weeks of follow-ups, Joy Travel Concierge informed us in writing that:
• the hotel had “denied” the refund request,
• the booking was considered “completed,”
• and “no funds could be released.”
However, shortly afterward, we received an OFFICIAL refund receipt directly from the hotel confirming that a refund transaction for $197.20 had already been processed.
So naturally we asked:
If the hotel processed the refund, where did the money go?
Because the hotel’s documentation directly contradicts what Joy representatives told us.
At this point, this no longer feels like simple customer service confusion. It feels like a serious breakdown in communication, accountability, and transparency.
Travel disruptions happen.
Mistakes happen.
But customers should not have to:
• suffer consequences from inaccurate communication,
• arrive to canceled reservations they never canceled,
• receive contradictory refund explanations,
• or investigate where refunded money ended up.
We are now escalating this matter because the handling of this situation has been completely unacceptable.
Our flight was canceled due to maintenance issues, so we responsibly contacted BOTH the hotel and Joy Travel Concierge to inform them that we would simply be arriving ONE DAY LATE.
The hotel understood this perfectly when we spoke with them directly.
Unfortunately, after we separately contacted Joy with the exact same information, a Joy representative apparently contacted the hotel and incorrectly informed them that we would not be arriving at all.
Because of Joy’s incorrect communication, the hotel canceled our ENTIRE reservation.
Let that sink in:
The hotel only canceled our stay after Joy contacted them and communicated inaccurate information.
Had Joy not made that call, our reservation would never have been canceled in the first place.
So after an already stressful travel disruption, we arrived at the property only to discover:
• our reservation had been canceled,
• our original room was gone,
• and we had to scramble with hotel staff for accommodations because of a mistake caused by the booking intermediary itself.
We were eventually downgraded from the king room we originally booked and paid for.
To the hotel manager’s credit, she acknowledged the situation, waived parking fees because of the inconvenience, and informed us she would approve a refund for the unused first night.
Then things became even more concerning.
After weeks of follow-ups, Joy Travel Concierge informed us in writing that:
• the hotel had “denied” the refund request,
• the booking was considered “completed,”
• and “no funds could be released.”
However, shortly afterward, we received an OFFICIAL refund receipt directly from the hotel confirming that a refund transaction for $197.20 had already been processed.
So naturally we asked:
If the hotel processed the refund, where did the money go?
Because the hotel’s documentation directly contradicts what Joy representatives told us.
At this point, this no longer feels like simple customer service confusion. It feels like a serious breakdown in communication, accountability, and transparency.
Travel disruptions happen.
Mistakes happen.
But customers should not have to:
• suffer consequences from inaccurate communication,
• arrive to canceled reservations they never canceled,
• receive contradictory refund explanations,
• or investigate where refunded money ended up.
We are now escalating this matter because the handling of this situation has been completely unacceptable.
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Maybe it’s just me
This has been wonky, I can’t do anything in the app. I can’t edit the site, change colors, or anything.
Very very disappointed with registry
This website is not only a pain to navigate, but the registry makes zero sense. I’ve had 5 different items purchased by family for our registry and every single was out of stock. Why allow the item to be added to your registry if it is out of stock? Sure they send you “credit” but it can only be used for items added from joy, so if you added another registry to your website it won’t work. I’m continually looking for items to use with my credit but ITS ALL SOLD OUT.
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Facebook events has a better layout lol
Only half of our invitations got sent out so I had to go person by person for rsvp’s. I asked for help and they tell me to find out who didn’t receive them as if I didn’t have enough to do. Layout and design is awful it’s very disconnected from the guest and I’m pretty sure we’re going to have to remind everyone the details of the wedding as we get closer due to the fact that 1/2 the guests don’t have the info. Waste of money.
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No login button???
Login button is blank and I cannot click it, please fix this!
App stopped working since latest update
Hi team! I love your app but it’s no longer working on my phone since the last update. I redownloaded it but it did not solve the issue. The UI is permanently frozen on the main page
Limited functions in-app and very glitchy
It has very little functionality so keep sending you to a browser for most of the things you want to do. Often it needs to be a computer browser, and things glitch a lot. It has very unintuitive UI. That’s been quite annoying for the last few weeks, and now the app’s frozen altogether and can’t do anything.
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