No drivers available
Response from developer
A big miscommunication has happened here. App sent a notification to the diner to inform that their food is ready and driver is notified to pickup the food. Diner looks like misunderstood the message and went to pick up her own food. Restaurant gave the food because diner wanted to pick it up. As it is a delivery order, driver came to pickup the food. Restaurant said diner already picked up the food so you don't need to deliver. Driver called to confirm if the diner picked up her order. She told driver, no I didn't pick up, please bring my food. Restaurant remade the food even though they had already given the food to the diner. Driver promptly delivered freshly made hot food. On top of all this diner wanted us to refund the money because she picked up the food. We refunded full amount. In summary, diner got 2 orders for free.
“Token has expired” error when trying to Sign in with Apple
Response from developer
Thanks for reporting the bug. We fixed this problem few months back, sorry for the delay in responding to you. Please give another try to register through Apple id login now and let us know if you have any difficulties signing up at support at joyousapp dot com.
Nothing in range for delivery
Card info stole
Response from developer
We are not sure how can you guaranteedly say your card information was stolen from our platform. We would would really appreciate if you can show us the proof so we will rectify any security flaws in our platform and also compensate you for any loss you might have incurred. We take security of our data and as well as our customer data very seriously. We serve thousands of customers and we have built many platforms prior to this that are used by millions of users and we never had any such security complaints with the systems we built. We built our platform with security in mind from the day one. Every feature we add goes through complete security audit before we release it to customers. Security and Quality are not after thoughts in our platform. In fact we don't even store your credit card information in our platform. Your credit card information is stored in a secure payment vault outside our platform, even if someone were to hack into our system they won't be able to get your credit card information. We never share your credit card information with the restaurant where you placed the order. We never sell any of your data to anyone. Can you please share any evidence you have to prove that your card information is stolen from our system, we are very curious to understand the problem. Please send any relevant information you have about this issue to support@joyousapp.com. Looking forward to hear from you.
