No drivers available
Response from developer
A big miscommunication has happened here. App sent a notification to the diner to inform that their food is ready and driver is notified to pickup the food. Diner looks like misunderstood the message and went to pick up her own food. Restaurant gave the food because diner wanted to pick it up. As it is a delivery order, driver came to pickup the food. Restaurant said diner already picked up the food so you don't need to deliver. Driver called to confirm if the diner picked up her order. She told driver, no I didn't pick up, please bring my food. Restaurant remade the food even though they had already given the food to the diner. Driver promptly delivered freshly made hot food. On top of all this diner wanted us to refund the money because she picked up the food. We refunded full amount. In summary, diner got 2 orders for free.
“Token has expired” error when trying to Sign in with Apple
Response from developer
Thanks for reporting the bug. We fixed this problem few months back, sorry for the delay in responding to you. Please give another try to register through Apple id login now and let us know if you have any difficulties signing up at support at joyousapp dot com.
Nothing in range for delivery
Card info stole
Response from developer
We are not sure how can you guaranteedly say your card information was stolen from our platform. We would would really appreciate if you can show us the proof so we will rectify any security flaws in our platform and also compensate you for any loss you might have incurred. We take security of our data and as well as our customer data very seriously. We serve thousands of customers and we have built many platforms prior to this that are used by millions of users and we never had any such security complaints with the systems we built. We built our platform with security in mind from the day one. Every feature we add goes through complete security audit before we release it to customers. Security and Quality are not after thoughts in our platform. In fact we don't even store your credit card information in our platform. Your credit card information is stored in a secure payment vault outside our platform, even if someone were to hack into our system they won't be able to get your credit card information. We never share your credit card information with the restaurant where you placed the order. We never sell any of your data to anyone. Can you please share any evidence you have to prove that your card information is stolen from our system, we are very curious to understand the problem. Please send any relevant information you have about this issue to support@joyousapp.com. Looking forward to hear from you.
Poor service
Fair Prices and Personalized Discounts
Response from developer
Thank you so much for your words of appreciation. Delivering joy to our customers is our mission. We are glad that you have noticed that we don't inflate the prices and add junk fees like other delivery platforms. We are very delighted to hear that you like our personalized discounts. We appreciate your honest review and we are looking forward to serve you.
Great for local favorites
Response from developer
Thank you for your words of appreciation.
Great idea
But it’s a great idea to have a local restaurant delivery service for people who are ordering for a group so no reason not to use Joyous if you’re in that situation.
Response from developer
We are very sorry that you couldn't use our service due to minimum delivery order was high for your needs. Based on your feedback now we have lowered our delivery minimum. Hope you can use our service next time. We appreciate your feedback.
Seasoned user giving a thumbs up!!
From someone like me who has been using this app for the longest time, this review might be coming a bit too late but nevertheless hoping it helps the credibility!
Response from developer
We appreciate your loyalty and this positive feedback. Words of encouragement from satisfied customers like you motivates us even more to work hard to deliver joy to our customers. Thank you.
Local, Indy restaurants, not chains
The discounts are also pretty dang nice!
Response from developer
Thank you so much for this positive review. We are very glad you like our mission to work only with local restaurants NOT corporate owned restaurants. We are glad to hear that you like our unique innovation of forever discounts. We are looking forward to serve you.
Daily spin
Response from developer
Thank you for your words of encouragement with this review. We are very glad to hear that you like our recent feature of "Daily Chance". As you mentioned we don't inflate prices and add junk fees. In fact our delivery prices starts with just $1.99, which is one of the lowest compared to all other delivery platforms.
BEWARE of fraud!
Response from developer
We would like to clarify that this order was placed end of February when there was an unexpected snow storm in the Portland area. It was very difficult to deliver due to icy conditions, most of our drivers were not available hence we sent the order to a third party for delivery. We never got any communication from this customer. We only learnt his order was not delivered only when we saw this review here. As soon as we saw the review, we did contact the customer and explained what happened. We also refunded all the fees we collected including the tips. We called the customer several times to verify he got his fees refunded back to his account and he confirmed the receipt of the same. Again we are extremely sorry that we didn't deliver your order due to inclement weather but this is more of an exception in our service due to weather which is beyond our control.
Smooth experience
A hidden gem amongst food delivery apps
Response from developer
Thank for your kind words of encouragement. Feedback from satisfied customers is what motivates us to do our best work on a daily basis. As you rightly pointed out, our goal is give you best experience for ordering your food and don't inflate the prices or charge bunch of junk fees. In fact we give you forever discounts. We reward your loyalty by giving you more discounts as you use our app more. We help you place all types of orders be it takeout, delivery, dine-in etc. We also have some exclusive offers like Choice dinners, Box Lunch etc. that offer even more significant savings. In fact most of our box lunch packages give you complete lunch meal for under $10. We understand our selection of restaurant partners is not as wide as some other platforms but we are adding more restaurants every month. BTW, we only work with local restaurants as they are the ones who need a platform like ours to compete with the big box stores.
Joy was ours
That was a pure JOY .
Response from developer
Thank you for your wonderful words of encouragement. Our mission at Joyous is to deliver Joy to our customers and we are glad to hear we did that to you and your family. We are looking forward to serve you.
Asks for enabling notifications at every step of every order
I chose to disable notifications consciously.
It is not pleasant to ignore that pop up at every step of an order.
Good luck!
Amazing!!
Response from developer
Thank you so much for your review of our platform. We are glad to hear that you find our app easy to use and you are enjoying our forever discounts to all your favorite local restaurants. Please let us know through the app if we can do anything else to make your life better.
Delivery & takeout from the best local restaurants.
I LOVE THIS APP.....
Response from developer
We appreciate your encouraging words of feedback. We are glad that we are able to bring joy to you and your family with our service from best local restaurants in Portland. We are looking forward to serve you.