JoyRide User Reviews

Customer Experience

Positive experience75.4% of reviews
Neutral2.2% of reviews
Negative experience22.3% of reviews

~ Based on 179 written reviews from the US App Store.

What users say

Is JoyRide Safe?

JoyRide: Book Moto Taxi & Car appears safe based on user ratings. AppsHunter Safety Score for JoyRide is 96/100.

This assessment is based on 2,388 user ratings, with an App Store average of 4.8/5.

Safety Analysis

95.1% of ratings point to a safe experience
1.8% of ratings suggest some concerns
3.1% of ratings point to a risky experience

~ Based on 2,364 App Store ratings for JoyRide.

Is JoyRide Legit?

JoyRide: Book Moto Taxi & Car appears to be a legitimate app. AppsHunter Legitimacy Score for JoyRide is 83/100.

Based on 83 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Difficult map location

Finding addresses and your location in the in-app map is difficult. Changing the point of location adjusts automatically misplacing your location.

Rude Riders

Joy rider riders a are very Rude and are very good at canceling or wasting your time they accept a ride keep you waiting for and at the end they cancel I am so disappointed

Compared to Grab it’s poor

Compared to Grab it’s poor. I can’t see where the drivers are. For someone reason I can’t ring or
Message the driver. This causes a problem more for the
Drivers and often leads to cancelled bookings

Speedy response

Kudos for a quick response, smooth pick up and delivery. Very satisfied for the service afforded.

Taking too long to book rides

This app is not good for taxi service. You got to wait an hour just to book.

Not as Grab

Bit annoying to keep notifications on for joyride because they keep on sending me adverts for their discounts.

Their messaging function doesn’t work very well for me as
It’s gone via text message compared to Grab which is via their Internet messaging system that grab can also read in case of dispute.

Also you can’t track the process and location of the rider pre-ride or
During the ride ….unlike Grab.
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Add ETA

Joyride is good and often affordable, but one thing it needs is adding the ETA of drivers. It’s been a couple of years since I’ve raised this as a review also but until now it’s not been implemented idk why. Other apps are able to do it, so why can’t joyride?

Rider’s review

Super bait po ng rider eventhough matagal na receive yung item

Always asked to Cancel

Joyride’s service has become extremely disappointing. Every time I book, the riders keep asking me to cancel because they say a 4 km pickup is “too far,” which is ridiculous for a transport service. Even when I clearly give instructions on the fastest route, they still end up canceling. It’s such a waste of time and effort.
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Mga tanga

Wlang kwenta apps to, mga riders nyo mga napakawalang kwenta namimili ng isasakay ambabaho ng helmet

Tang ina nyo

Wlang kwenta!! Napakabagal dumating, ambaho ng mga helmet at antagal makapag book.. sa madaling saling nakaka putang ina tong joyride nato

TOPTIER QUALITY SERVICE⭐️

Honestly, never ako na disappoint sa mga riders. Worth the wait. They never cancel. Always respectful. Gears and motorycyles are in good quality and shape. Smoothest ride as usual! 🎉✨🙏 God Bless sa mga riders!!!

Taken for a Joyride (by the driver anyway)

I booked my first ride with your app on Saturday from Brentwood Suites QC to Via Appia Hotel Tagaytay. I was quoted about 1,800.

My driver charged be an extra 500+ for tolls even though I saw two toll transactions first for 129 and second for -23.

I ended up giving him a total of 2500 with tip.

But now I realize I was "taken for a joyride" by the driver. This is the first time in three months in the Philippines that I've been cheated. I don't even see this one transaction in my joyride history.

I will never use this app again. Back to Grab.

Extremely disappointed!
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No card payment

So, no card payment per ride, you will have to add money to the account “top up” and then use to as payment method. The minimum top up is 200, this is garbage and a way to keep you only using this app to consume your funds. Very bad idea not recommended.

Complain

Sana inaayos nyo ng mabuti service nyo. Nang haharass sa calls yung rider nyo!

Very trustworthy

Thankyou so much rider 👏🏻👏🏻

Never

Will never book grab car, rude driver

Time wasting app

The payment process does not work, JR Pay/Maya does not accept any of four card. Very disappointing/frustrating.

My trip experience

Easy to dealt with rider. A thousand thumbs up!

Doesn't support foreigners

How about letting foreigners use the app too. We need to get around the city when we visit!