App is slow, takes forever to load
This app is poorly designed, I feel like I’m using dial up internet. Every function and button I press the app buffers for an insanely long time. Terrible quality app!
Almost Good
The app is not setup smart enough to for example replace one type of milk with another, or with simple water. Same way it’s not setup so you can replace one fruit with another, or peanut butter with almond… etc. Instead you have to say “remove peanut “ which keeps the price the same, instead of offering a replacement, you have to go and “add” almond butter, which now costs additional $$. So in order to do this simple task you can’t order through app , you have to go physically in the store and ask them to do the swap and then they do it for the same price…
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Order history???
No way to view orders or well hidden at least! Terrible UI flaw for an app that should allow for order management
Wonky
Not sure why there’s two separate logins for the rewards program and the buy ahead etc.. and the map, there isn’t one with locations. Do better
Bring back the old app
New app is terrible! Takes 10 minutes to place an order. Was this even tested?
What were you thinking?
What were you thinking when you forced your users to update this app? The new version is vastly inferior. Every stage of the ordering process now takes at least 90 seconds to load, unlike the old, light-weight version which loaded instantly. Is it really crucial to the ordering process to require geo-location and updated graphics? Is it worth it if it enrages the user simply trying to place an order? Can you undo this?!?
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Can’t login with recent app update
Reset password and still can’t login using the latest app update. What happened?? FYI - I can place order online with the same login info. Please fix this asap!
CANNOT PLACE ORDERS
This new update doesn’t allow me to place orders anymore. Apple Pay is no longer an available option and whenever I try to add ANY credit or debit card, I get an error message saying “INVALID TOKEN REQUEST” when attempting to complete the order. The app is now useless and I can no longer order ahead of time. Revert back to the previous working version!!!!
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Hate the New App
Love JG; I probably spent $80-100 dollars here each week for the past eight or nine years. But they absolutely screwed over their loyal customers with the changes to the app they just rolled out. It takes me twice as long to enter an order; I have to constantly log back in and reenter profile information; it requires a lot more concentrated navigation to enter changes to an order and substitutions, and — most damningly — I used to enter my orders into my phone early, putting in the specifications during my morning commute before the locations opened, then I’d just tap “Checkout” when the clock turned to 7am and complete the order immediately. This was great on the train (where you don’t get any reception for minutes at a time and it’s nice to have your order ready to send when you get a signal), or when I’d do the 15-minute drive on weekends to pickup an Açaí bowl and a smoothie. For years, I could enter the order on my way to the car or while waiting on the platform then just tap “Checkout” and “Complete Order” when the clock said 7am, wherever I happened to be on my route, and my order would be just about ready when I arrived on the UWS or Columbus Circle. Now I can’t submit the already-prepped order choices from my car on the way because it won’t let you make your selections till opening and it would be dangerous to have to go through a messy labyrinth of menus and drop-downs to enter all the information, or because the app gives up on you when there’s no reception while riding the subway and you have to start over again. All of which means I won’t be doing this nearly as much anymore. Because someone decided the app needed a cosmetic overhaul that added little utility and just made everything about the user experience worse. I love the food, the servers and workers are all great, but this app is ruining the process and eating up their customers’ time and patience. With rivals constantly moving in around them, I hope some clever executive realizes this is not the kind of gamble you want to take with your loyal longtime fans.
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Latest version is worse
No there are so many dumb questions, bs upsell attempts and no longer supports Apple Pay. What product people didn't do their homework, because they should loose their failure of a job for how bad this app now is. Fire them.
What happened to Apple Pay?
Much less convenient without Apple Pay. Plus the form to add a CC doesn’t auto populate with cards I saved to Safari. Flop
New Updates Are Not a Win
Previous versions of the app were basic but did what it needed to do without much fuss. Now there are more screens to click through and ApplePay option is no longer available which makes ordering on the app a no go for me for now.
Invalid token request
HORRIBLE APP! whatever you guys did to the update as of 5/21/26 I updated my phone yesterday. The new update doesn’t have Apple Pay. I tried to add my card every time I wanna pay it says invalid token anytime I add any card it says invalid token and I’m frustrated because now I have to order through Uber Eats which charger is more and I don’t get my point fix this now. FIX IT!!!
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Bugs and doesnt work
This app has bugs at the payment stage so ordering doesnt work sometimes and the user interface is ugly and its annoying that you’re supposed to pick your pickup time at the start of the ordering process, that should be at the end
Today's Update
Today's update was a terrible idea. Harder to order, reorder and less intuitive. Fix this!!
Mobile orders just sit there
The app is great for ordering ahead of time but doesn’t do you much good if the staff doesn’t put it out for pick up. It typically just sits there at room temperature behind the counter piling up with or behind the in store orders.
Bad store
Store worker told me buy some thing or else I would have to leave I was just taking a rest I was born with autism
Bad Rewards
The app works smoothly but the rewards program is awful. Once you reach the max points you only get a $10 reward which doesn’t even cover a smoothie.
lost all my points
lost all my points and history
Needs fix for Protein Substitutions
The app serves its purpose but I wish there were options to substitute plant protein for whey without being charged extra for it with the app.
