Works 2 out 10 tries
The app is awful. Crashes constantly. Can never access existing bookings. App stalls/crashes when attempting to book or access information
App and Website
If you look at the history of the App, all the revisions are to fix bugs, the App and now your website is awful and just doesn’t work properly and hasn’t now for weeks, especially on mobile phones. Get it sorted and get a new company to design and manage these important parts of the company. Your hotels are fantastic, but this is ridiculous, you should be embarrassed by this.
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Impossible to use
It doesn’t allow to make login
Absolutely the worst
This must be the worst app in the hospitality business. Just lost my business to book for a long term stay. Useless.
Poor app for a high end hotel group
Baffled that Jumeirah would put their name to this.
It’s hard to understand how a premium brand like Jumeirah has ended up with an app this poor — it’s right up there with the infamous British Airways one (and we know who built that mess).
Trying to do anything results in a never-ending loading circle. It’s not my WiFi — the app simply doesn’t work. Disappointing and frustrating from a brand that usually prides itself on quality.
It’s hard to understand how a premium brand like Jumeirah has ended up with an app this poor — it’s right up there with the infamous British Airways one (and we know who built that mess).
Trying to do anything results in a never-ending loading circle. It’s not my WiFi — the app simply doesn’t work. Disappointing and frustrating from a brand that usually prides itself on quality.
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Such a bad app
Tried to make a hotel booking but the app is so bad and full of bugs. Ended up staying somewhere else.
Deters loyalty
I am actively deterred from using the hotel group, as the app goes round in circles without allowing me to login. The app tempts me with promised discounts, but if I cannot successfully login to claim them, I feel cheated and will go elsewhere.
Does not work
It’s just impossible to get any credit done
Very poor App!!!
Frustrating, just like the mobile website, takes you around in circles🤷♂️
Awful Updated App
The latest Jumeirah One App can only be described in one word! AWFUL!
The lack of functionality in the app is so frustrating. There are no links to restaurant menus, details of offers never work, you cannot get any details of reward vouchers you want to use, white blank screens when trying to redeem offers, which then in turn require you to close the app completely and restart! I’ve contacted J1 multiple times on the poor quality of this app but nothing ever gets done to improve it.
The lack of functionality in the app is so frustrating. There are no links to restaurant menus, details of offers never work, you cannot get any details of reward vouchers you want to use, white blank screens when trying to redeem offers, which then in turn require you to close the app completely and restart! I’ve contacted J1 multiple times on the poor quality of this app but nothing ever gets done to improve it.
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Rarely works properly
This app rarely works, has broken links and error messages. Very frustrating
Couldn’t even log in. Lost my discount
Was invited by restaurant staff to use the app for a 20% discount. Spent 20 minutes at the end of what had been a lovely celebratory meal trying to get into the app. Kept failing. Staff didn’t even give the discount though they could see it was the fault of the app. Not impressed. Spoilt the end of the evening. Damaging to the Jumeirah brand.
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It does not work for check in
There appears to be no support even in the support area unless you are interested in points
Horrible app
Jumeirah - get a new developer! Nothing works. Links are broken and features don’t load. Ended up booking a long term stay somewhere else given how bad your app is, and Joe challenging it is to make a booking.
Burj Al Arab personnel provided the best services amongst the 5 stars hotels I have stayed
My husband and I were very impressed. We highly recommend the hotel to everyone.
Very helpful
Great to make booking , check points and offers!!
Great experience
Lovely place to stay, great app easy to use
Capri hotel
A great experience ♥️♥️♥️♥️
It doesn’t work
You would expect more from a company like Jumeirah. The app simply doesn’t work. Links that don’t take you anywhere or that simply crash the app. No use whatsoever.
Frustrating
This really is an appalling app - and the website is no better. Come on Jumeirah - get this sorted!
