Jumia Online Shopping User Reviews

Customer Experience

Positive experience57.9% of reviews
Neutral7.0% of reviews
Negative experience35.1% of reviews

~ Based on 610 written reviews from the US App Store.

What users say

Is Jumia Online Shopping Safe?

Jumia Online Shopping appears safe based on user ratings. AppsHunter Safety Score for Jumia Online Shopping is 92/100.

This assessment is based on 64,319 user ratings, with an App Store average of 4.6/5.

Safety Analysis

89.1% of ratings point to a safe experience
5.3% of ratings suggest some concerns
5.6% of ratings point to a risky experience

~ Based on 64,319 App Store ratings for Jumia Online Shopping.

Is Jumia Online Shopping Legit?

Jumia Online Shopping appears to be a legitimate app. AppsHunter Legitimacy Score for Jumia Online Shopping is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Good marketing

I love you

Best Platform

The platform is really reliable and easy to use and also the services are very good

Appreciation

Bro u guys are the best

Good app

This app is real and so reliable

Absolutely terrible app

The search function is useless. You can search for something that is clearly available on Jumia and still not find it. The delivery is also ridiculously slow — sometimes you wait more than 10 days and still don’t receive your order.

And the customer service is a joke. They don’t reply, and you can’t even start a new chat if the previous conversation hasn’t been closed. So if they ignore you, you’re basically stuck.
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Online shopping

Jumia has never given me a bad product and for that I keep recommending them to other customers

Pay on delivery

I’ve used Jumia for years now u guys cut me off from payment on delivery.. who does that to old customers?

Home delivery not available

I was very disappointed that home delivery to Riverpark Estate, Abuja was not available.

Live it love it

Live it love it

Good shopping platform But not serious enough

My account payment dont always successful in all options i dont know may be because you people don’t want to be paying my Jforce commission and that is bad, I will always just have to be calling or chatting customer care to generate payment every time I want to buy goods worth huge amounts that is very bad of you and I have been complaining this for countless time you do nothing about it you have name than not having good service mostly valid payment platform that will be working all time please work on this
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Emotional

I love buying stuff from Jumia

I love Jumia

It a great nd beautiful app

J’adore Jumia 😍❤️

Jumia va fini mon argent tellement que j’ai commandé sur Jumia 👌🏽❤️

Wooww

Wooow

One in a million

I love shopping on Jumia

?

Cool but the app can be very slow sometimes, improvement in fast processing would help

Good

Made easy to purchase goods online

No more pay in delivery?

Couldn’t pay on delivery. Been doing that with Jumia for 6 years, and now I can’t pay in delivery.
It’s heart wrenching

Shipping fee

Pls reduce the shipping fee is getting expensive

This app is so terrible in everything

I can’t even sign in
In peace it’s just too difficult
Yall should do better please