Juno - Buy Bitcoin & Litecoin is no longer available in the App Store. The AppsHunter Legitimacy Score for Juno is 35 out of 100 points across 7 verification signals from App Store and developer data.

Juno User Reviews

Name: Juno - Buy Bitcoin & Litecoin
Rating: 3.5 (1010 reviews)

Juno - Buy Bitcoin & Litecoin

CapitalJ Inc.

🌟 Lifestyle

💰 Finance

Customer Experience

Positive experience58.0% of reviews

Neutral4.3% of reviews

Negative experience37.7% of reviews

~ Based on 69 written reviews from the US App Store.

What users say

Summarized from real user reviews of Juno. Based on 1K reviews and a 3.5/5 average, it highlights the 5 positives and 5 negatives reviewers mention most about this Finance app.

Positive things

🚀Smooth crypto integration
💰Competitive interest rates and cash back
👍Great customer service
🔒FDIC insured
🎨Sleek and modern app

Negative things

🐛Frequent account freezes and lockouts
⏱️Slow fund transfers and deposit processing
🤖Poor responsiveness from customer support
💸Unexpected changes to interest rates and rewards
🔒Limited account access and withdrawal options

Is Juno Safe?

Juno - Buy Bitcoin & Litecoin appears mostly safe based on user ratings. AppsHunter Safety Score for Juno is 70/100.

This assessment is based on 1,010 user ratings, with an App Store average of 3.5/5.

Safety Analysis

61.2% of ratings point to a safe experience

3.6% of ratings suggest some concerns

35.2% of ratings point to a risky experience

~ Based on 1,010 App Store ratings for Juno.

Is Juno Legit?

Juno - Buy Bitcoin & Litecoin is no longer available in the App Store. AppsHunter Legitimacy Score for Juno is 35/100.

Based on 35 of 100 points across 7 verification signals from App Store and developer data.

Score capped because this app is no longer listed.

Top reviews

Most Recent Highest Rated Lowest Rated

Why do my reviews keep getting deleted Apple?

I have my pay checks direct deposited to their account through Evolve Bank & Trust. Well since Synapse which is part of Evolve is going through a bankruptcy and the company that buying out Synapse backed out of the deal because Evolve is not cooperating with requirements. My funds have been frozen and not made available to me as required by federal law. And what I get from each company is that they are pointing their finger at each other and no one is taking responsibility. This is very unprofessional and unethical of each company. I plan on bringing suit forth by the end of the week before all the money is gone and they all are in bankruptcy. I don’t care if my money is FDIC insured this is about the principle of this matter. Update: money is not insured under FDIC since these are Fintech companies. Use a real bank people. Don’t trust this company or any of them. They haven’t even attempted to make things right or fight on my behalf.

broobiebru

2 years ago

Response from developer

Hi, We sincerely apologize for the inconvenience caused. We would love the opportunity to speak to you further about your experience and provide you with an update on the resolution. Please reach out to us at hello@juno.finance or chat support via your Juno dashboard and let us know, and our customer support team will assist you on priority. Regards, Team Juno

Scam company do not fall for their tricks

Juno has been holding my money and everyone else's for over two months now. Instead of paying back their customers their hard earned money they doubled down and integrated a new banking partner to continue accepting peoples money before paying back the people who’s money is already and has been frozen for two months. This company is the scum of the earth and they are not to be trusted. Your account will inevitably be frozen when they fail, which they will. What kind of bank that accepts direct deposits from people’s employer just suddenly freezes all their accounts for over two months with absolutely no resolution in sight other than watching their own behinds by integrating a new banking partner to scam and steal from even more innocent people? An absolutely corrupt to the core run by cooperate greed company that’s who. Absolutely pathetic and they should be investigated at every possible level by every imaginable agency for this atrocious behavior.

Gamer Guy 710

2 years ago

Response from developer

Hi, We sincerely apologize for the inconvenience caused. We want to speak to you further about your experience and provide you with an update on the resolution. Please reach out to us at hello@juno.finance or chat support via your Juno dashboard and let us know, and our customer support team will assist you on priority. Regards, Team Juno

Former favorite bank, now dead to me!

I used to rave about how great this bank was. 5% APY on checking balance and 5% cash back on certain brands was a great value proposition. Well, a week ago they announced that both 5% APY and cash back were ending, and a few days later, they announced that their “partner bank” (Evolve Bank and Trust) was having technical issues that had disabled all ACH and card transactions. My money has been frozen for almost a week now. My car payment was due this week, the money is in the account, but it’s not going to go through, meaning I’ll get hit with an ACH reversal fee, not to mention a late payment fee. I put in a complaint with the FED, and as soon as this issue is resolved I am withdrawing all funds and closing the account. There’s no reason for me to use them anymore regardless. Plenty of other apps to use if you want to buy crypto that have much better reliability and customer service.

justinaadu

2 years ago

Response from developer

Stay away from this company

I’ve banked with Juno for almost 5 years, and it started out as a “too-good-to-be-true?” sort of situation with higher than average APY and cash back deals. Over the years they have gradually changed their model and the glitches have just kept increasing - on Sunday evening 5/12 they sent out an email that without any notice whatsoever they would stop offering ANY sort of interest rate on balances kept with them, and would no longer give any cash back. These changes went into effect THE NEXT DAY. Immediately after the email announcement, I went to transfer my balance to a secondary savings account I have so that I could continue to earn interest on my savings, and was told that Juno’s banking capabilities are experiencing issues and are unusable until further notice. I’ve now lost three days of interest on my balance, with absolutely no response from Juno besides the usual “our team is working hard to resolve this issue, we apologize for the frustration” spiel. This behavior screams of unprofessionalism, shadiness, and seems illegal to hold funds from clients. Would stay as far away from this company as you possibly can, it’s a complete scam.

Laurajoyous

2 years ago

Response from developer

Once was great, now a joke

I was actually relatively happy with this app for the past 3 years. Sure, the Indian support agents weren’t always the most helpful, but they generally did what I asked for after a few tries. I loved the interest and the cash back offers. But the way this app has been treating its customers lately is completely unprofessional. Some might even say it’s a sign of a struggling and soon-to-be-failing business. They constantly change the terms of the interest bonus by going back and forth on what the maximum eligible funds should be.

Today was my last straw with this app when they ended the interest and cash back all in one. Well, that made me ready to pull out all my funds and close this account immediately. Oh wait, their ACH transfer system is mysteriously down. Which has never happened to any of the banks and fintechs I had used. EVER IN MY ENTIRE LIFE. How convenient. For Juno.

STAY AWAY FROM THIS FINTECH. THEY SEEM LIKE THEY’RE ABOUT TO SHUTTER ANY MINUTE. Maybe your funds are FDIC insured, but it’s not even possible to get it out.

StableGenius22

2 years ago

Response from developer

Hi, We sincerely apologize for the inconvenience caused. We would love the opportunity to speak to you further about your experience and provide you with a resolution right away. Please reach out to us at hello@juno.finance or chat support via your Juno dashboard and let us know, and our customer support team will assist you on priority. Regards, Team Juno

A must have app to avoid ridiculous fees and failed payment transactions

I stumbled upon Juno while trying a transak crypto purchase through cake wallet, which of course failed like so many cake wallet attempts. Seeing that Transak was just upcharging me I thought I would research Juno and cut out the middle man. Boy am I happy I did, Juno has simplified all my crypto transactions and reduced my fees. Their deposit system is TOP NOTCH using the transfer to bank feature through a provided debit card. No more failed transactions due to card security or poor middleman kyc, etc. The only compliant I can even provide is that Juno doesn’t support XMR/Monero transactions but I know that is a complex issue so can’t hold it against Juno.

Austinburk

3 years ago

Response from developer

Hi, thank you for your kind words. If you need any help or face any issues, please feel free to reach out to us at hello@juno.finance or chat support via your Juno dashboard, and our customer support team will assist you on priority. Regards, Team Juno

Used to be a great service now customer service can’t even fix the problem

I’ve had juno for several months, 7 or 8 and everything worked fine until I changed cell phone carriers. As soon as I switched from T-Mobile to Verizon service (I kept the same phone number just changed providers) I can no longer access my account. Every time I try to log in, it tells me to disable my VPN? I don’t have a VPN, I’ve never had a VPN, so I contacted support thinking it would be an easy fix and explained I had no problems until I switched cell phone providers as soon as I did, I can no longer access my account.
Support asked me to clear my cache, delete the app and reinstall it (I did 10 times) check my setting and verify there is no VPN, I even factory reset my phone. STILL THE PROBLEM PERSISTS and support won’t even respond to my emails anymore. It’s a shame as I enjoyed this app, but looks like I’ll be switching to a competitor.

Gr8tflo

3 years ago

Response from developer

We sincerely apologize for any inconvenience you may have encountered. To better understand and address your concerns, we invite you to reach out to our support team at feedback@juno.finance. Our dedicated team is poised to assist you promptly and ensure that your experience with our platform is improved. Thank you for your understanding and cooperation.

Best fintech bank account

Despite some minor issues, Juno is the best fintech bank account on the market. I have not found anyplace that offers 5% on cash, a 5% cashback debit card at a selection of useful stores (that selection has lost some of its value recently with losing Apple and some other major stores, but it’s still valuable), plus a simple crypto on and off ramp, and even some Juno points that can be earned and exchanged for gift cards. They also offer same day ACH transfers. My criticisms would be: 1. They need more support staff. Some of their support team are extremely helpful, but it feels like their team is really lean so it can at times be hard to get someone’s attention. 2. They should have some cashback on all non-store category transactions, at least for their metal users. Even if it’s something like 0.5%. These issues don’t stop me from using Juno as my main hub bank account and crypto off-ramp.

Bbatzel

3 years ago

Response from developer

Hey, thank you for your feedback! Your valuable feedback helps us improve and provide exemplary service. Please feel free to reach out to us via chat support or email us at hello@juno.finance if you need any assistance. Hope you have a great day ahead!

Great product but spreads not great

Love this combination of tradfi and crypto. I recommend it to people who complain that Wells Fargo, or whatever, stopped them from buying crypto. Don’t let the industry’s growing pains prevent you from embracing this new freedom-providing tech.

I still prefer using Kraken for trades cuz the spreads on Juno are too high. Juno is going to start charging for withdrawals which makes me even more likely to use a competitor for trades. FWIW, I still don’t use Coinbase for trades because their fees are the worst. I would put Juno between Kraken and Coinbase in terms of crypto trading.

Lastly, the 5% interest is still competitive for Tradfi. Worth storing cash there but tempting to spend it to buy crypto. If you can’t control your buying behavior, don’t put savings in Juno.

Benji Ming

3 years ago

Response from developer

Awesome Customer Support!!!

I had started signing up for an account some time ago but for some reason never went back to finish. The other day I decided to finish signing up but for the life of me I could not figure out which email I had assigned to my account along with my phone number. After help from Raj, I was able to figure out which email it was and was able to successfully sign back in and finish creating my Juno account! Without Raj’s help I don’t know if I would have continued to sign up for an account but I’m glad he was there to help me out! Thanks Again Raj!!!

HawleyH

3 years ago

Response from developer

Absolute worst “bank” ever

Not one time have I ever received a transaction on time. Support is also useless, they just come up with the maximum time on anything just to have something to say. They’ve never actually done anything for me aside from saying stuff that is either untrue or irrelevant. The blame is always put on the “external bank”, when the exact same transactions from the exact same banks take significantly less time than at Juno. This service is good in concept, however the execution was very poor. Who cares if you guys support crypto when you can’t even process a simple ACH transaction on time. I pity the fool who deposits $200k+ into their Juno account like they want you to do. Based on my experience (I’ve easily use this horrible service for over $100k) it will most likely take years to get back or won’t get it back at all. Look elsewhere.

thesourc3

3 years ago

Great perks but sadly losing the 5% savings APR

Sept 1, 2023 they plan to drop regular balance APR to 3% from the 5% it was gloriously at right now. So that's real weird considering so many other banks have been raising interest rates but anyway 3 is still not bad when you get 5% cash back on certain purchases and 2% additional points back towards gift cards. That's 7% back on up to 10 stores you can pick from their list and can change every 10 days.
Crypto spread isn't cheap so I buy that elsewhere. But at least you can withdraw the crypto you buy so it is true ownership and not just a fake trading market that holds your coins hostage like some places.

Anonymous veriewer

3 years ago

Unbelievable customer service

I was met with a problem yesterday where I wasn’t able to login via the app, I sent support a message about the situation & you know what the response was?
That the problem was so rare that they were going to provide me with a response when a solution was found, & they did exactly that.
They notified me a few hours in to let me know that they were still working on it & the moment they got done they sent me a response & it’s working PERFECTLY again.
They really amazed me with this & they stayed at it after hours to make sure everything was working fine for me. 10/10 I recommend!!

TimeIz

3 years ago

Worse Customer Service Ever!!

I had a deposit transaction not show up. I contacted the customer service at the wallet I sent the funds from. Bam, within 5 minutes, found the transaction, gave me all the information and also gave me the information to give to receiving wallet so they could find if they had a problem. So, then I contacted JUNO customer service and told problem and sent all the information. That was over 3 weeks ago. After being asked to send the same information 5 times to 6 different people. My funds are still not in my account. The last response thanked me for the information I sent and said it would be taken care of within 3 days. We’ll, it’s day 3 and guess what?? No funds, no answer, and no response! It’s a really good idea but I’ve been in crypto over 10 years and have dealt with lots of different companies. This customer service is by far the very worse I’ve ever encountered. FDIC insured. But u can’t contact anyone at all. Have to leave message and correspond thru email. This was a small transaction that has been over 3 weeks missing. I’m thankful it wasn’t a large transaction. “IF” my deposit ever shows up?? They will not have to worry about me again. This is ridiculous

cdy1134

3 years ago

Response from developer

Horrible Company!

Literally only had my account for less than a week and it was closed immediately. I only downloaded the app and setup my account and was waiting for my financial situation to get sorted out then out of the blue I get a following a email stating that due to bank regulations and safety concerns your account and terms and conditions your account is now closed and any attempts to create new accounts will be rejected. I was not aware that I had broken any terms or conditions nor was there a time period where by simply not using the app I would have my account closed permanently.

I emailed support about this issue. To elaborate further on why it came to this and received the dumbest non heartfelt response stating that due to banking regulations and safety concerns your account is now closed. It is essential that all users abide by our terms and agreements and relevant banking compliances. Which still didn’t answer my question on why my account was closed. At least have the decency to tell me exactly what I did wrong instead of giving me a bulls**t auto generated response. You’re customer support is abysmal and horrendous and I hope people who use your app never have to run into issues related to terms and conditions being broken for unknown reasons or talking to your crappy for lack of a better word customer support and receive answers that still don’t answer your questions.

TheAzn0928

3 years ago

Response from developer

Hi, we sincerely apologize for the inconvenience caused. We would love the opportunity to speak to you further about your experience. Please reach out to us at hello@juno.finance and let us know about the review, our customer support team will assist you on priority. Regards, Team Juno

WARNING: AVOID AT ALL COSTS

I was using Juno for several months until a technical issue which occurred on May 4th 2023. The issue involved them accidentally depositing crypto into multiple users accounts. I received an email the next day threatening legal action if users withdrew the funds. When I logged into my account I get a message it's frozen and I can't even access my checking account and own crypto. I never withdrew the crypto they accidentally deposited. It's now been 10 days and I can't get a hold of anyone other than a generic message that someone will contact me. I am going to take them up on the legal action at this point and will be filing complaints with their banking partner. Others have posted reviews with the same issue. If you value your money AVOID JUNO AT ALL COSTS. At this point they have stolen thousands from me and I can't get an answer. This is not right at all.

M. Dane

3 years ago

Response from developer

Hi, We sincerely apologize for the inconvenience caused. The restriction on your account has been lifted and we have confirmed the same via email. We would love the opportunity to speak to you further about your experience to make sure you do not face any similar issues moving forward. Please reach out to us at hello@juno.finance or chat support via your Juno dashboard and let us know, and our customer support team will assist you on priority. Regards, Team Juno

Worst company I have ever experienced.

Day 2 now of my account being frozen with absolutely no answers or responses from Juno. $1,700 my family can’t access and I have 0 way to get my kids food. Have called multiple times and emailed over and over again with no answers and still no access to our money to get my kids food. I will be obtaining an attorney and taking legal action if I haven it received an answer or explanation by the end of the day. absolutely the worst company I have ever done business with. My f’ing family can buy groceries and Juno can’t even have the decency to respond to emails and calls asking what is going on. Not to mention the only response I have received is a generic email yesterday saying they had a system error and some accounts had incorrectly been deposited money that wasn’t theirs and that they would take legal action if any of it was spent. Really Juno? Every penny on my account is mine, you’ve frozen my account for almost 48 hours now with no warning or explanation and my kids have missed their school activities, have to cancel their trip with friends this weekend and have no food. You haven’t responded to any email or call asking what is going on and YOU send an email threading people with legal action? Well, I’ll be more than happy to take you up on that.

Jsd4469

3 years ago

Response from developer

Poor Product and Abysmal Customer Service

If you are looking for digital banking with crypto integration, you will want to completely avoid Juno which fails in most ways to meet the expectation and standard of a viable product. The customer service is very disorganized and random and the support team almost never replies during regular business hours. Days and even weeks may pass before being able to reach someone who will most likely have no ability to fully address your inquiry.

The cryptocurrency prices and spreads are abysmal if not outright theft and the custodial wallets are continually “under maintenance”. Even worse, Juno never takes responsibility for these issues and instead blames their “crypto partner” that they’ve chosen. In the Discord channel, customers have shared stories losing money due to unexpected sale prices and not being able to withdraw their cryptocurrency without exorbitant fees, delays, or technical issues

Additionally Juno has removed all incentives for financial rewards to their customers from referrals by paying them with “rewards” points instead of actual money. And the rewards store wasn’t available for almost half of a year due to delays and issues, and only offers a fraction of the gifts cards that were supposed to be available

WT982

3 years ago

Response from developer

Hi, We sincerely apologize for the inconvenience caused. We would love the opportunity to speak to you further about your experience and provide you with a resolution right away. Please reach out to us at hello@juno.finance or chat support via your Juno dashboard and our customer support team will assist you. Regards, Team Juno

Lovely Company & App

Juno was recommended to me by a friend, and I’ve been with them for about a year now. I have zero complaints. I love the app. I can manage my money and crypto very easily. They offer way better interest rates, cashback, other perks, and features than any other company I’ve used. And all of those things are awesome, but my favorite thing is their customer service. There are multiple methods to contact them, and they have always immediately responded to my questions and guided me to the right solution. I have not experienced service like this with any other financial company. They’re consistently innovating, and I’m excited to see how they continue to grow.

linnzd

3 years ago

Response from developer

Hey, thank you for your feedback. Your valuable feedback helps us improve and serve you better. We will make sure you have an awesome experience using Juno! Feel free to reach out to us anytime you need any assistance via chat support, we're here to help!

Works well, good rewards

I have had Juno/OnJuno app for over a year. As all fintech companies, there have been changes in incentives and minor name changes throughout the time I have used the app. Almost all have been positive, however, and I have greatly benefitted from the various time-limited promotions and giveaways.

I will note the current 5% APY on up to $25k in an FDIC insured USD account, which is still competitive today although maybe not as lucrative as it would have been a year ago.

Mouse Warp User